Quality Control Customer Service

Edwin Serrano

**** *. ********* **., ******** Park, IL 60131

773-***-****, Email: ac1phz@r.postjobfree.com

MANUFACTURING OPERATIONS PROFESSIONAL

PROFILE

Management professional with demonstrated experience and competence in the planning, scheduling, inventory control, mechanical process integration, quality control, and operations management. A self-motivated, energetic leader who is eager to learn and tackle new challenges.

Materials & Procurement Management

Operations Management, Lean Manufacturing, Kanban

Production Planning & Scheduling,

Bilingual Training – English / Spanish

Customer Service & Technical Sales Support

Document Control Management

Process & Product Quality Control

Proficient in MS Excel and Word Applications

SKILLS & QUALIFICATIONS

Operations Management: Supervision and leadership experience with multiple departments totaling 80 employees.

Process and Document Control Management: Successfully manage process and document control by developing, storing and revising all company documentation including Standard Operating Procedures, Corporate Templates, Training Modules, Specifications, Forms, Validation Protocol and Final Reports, Training Records, and Engineering Change Notifications.

Continuous Process Improvement: Quality Assurance Representative in Continuous Process Improvement Teams chartered to achieve plant quality objectives. Determine root cause and develop corrective actions when plant quality objectives are not met.

Process and Product Quality: Participate in supplier audits and supplier quality meetings. Perform Quality Assurance specific projects related to exit strategies for non-performing suppliers for Supply Chain Management Team.

New Product Development: Complete assigned quality assurance projects. Ensure customer compliance to specifications. Perform root cause and corrective actions eliminating origin of failure. Utilize quality tools plans to certify manufacturing processes.

PROFESSIONAL EXPERIENCE

Global Gear & Machining (Precision gears, machined components and assemblies) Epicore Vantage Software 2017

Production Planner/Scheduler: Maintain daily and long-term production schedule for over 30 manufacturing cells using discrete customer orders and forecast. Coordinate outside service logistics with vendors and VMI warehouses. Verify BOM routings and process flow. Communicate with purchasing to sustain needed raw materials and components.

James Walker Mfg. (Manufacturer of Hydraulic and Rotary Seals) MAS 200, Infor Syteline Software 2011 to 2017

Production Planner/Buyer: Ownership of lead role in new software implementation project. MRP, coordinate production schedules; create BOM’s and routings, according to plant manufacturing capacity. Review manufacturing process and run rates to acquire maximum output. Risk Management review auditor. Expedite vendor orders, customer orders, and assist upper management, plant manager and customer service as needed.

Bi-Link (Mechanical Component Supplier) Epicore Vantage Software 2008 to 2010 Production Planner/Analyst: (2008 - 2010): Responsible for developing & executing the master production schedule, converting forecasts, MRP, sales orders, bill of materials, and routing for North American manufacturing operations multiple facilities. Provide logistical support for U.S. customs, border brokers. Managed, planned, and supervised four (4) departments in the U.S. and Mexico.

Se-Kure Controls Inc. (Manufacturer of electronic and mechanical loss prevention devices) MAS 200 Software. 1994 to 2008

Document Control Manager (2002 - 2008): Inspect incoming materials and supplies for spec drawing verification. Create, correct, & update “Bills of Materials”. Document and file accurate drawings of purchased, manufactured and special interest parts; assembly drawings for production, and installation instructions for customers. Perform ongoing quality control according to controlled document specifications. Write and distribute ECN’s. Assist upper management with projects.

Special Projects Line Leader & Engineering Technician (2000 - 2002): Create new products; improve current production process through quality control. Review engineering drawings and BOM’s for accuracy. Field sales installations and technical support.

Tech Room Technician (1999): Work with other technicians on line repairs and customer returns. Special projects as assigned.

Engineering Dept. Technician (1998): Build and test pre-production prototypes. Coordinate production review release.

Production Line Technician (1997): Support production lines with troubleshooting, training, test fixtures, test procedures, repairs.

Production Line Manager (1995 - 1996): Responsible for production, training, quality control, inventory, shipping, and receiving.

Electronic Technician (1994): Provided technical support, quality control for production line.

H & R Block Tax Specialist/Manager: Managed all aspects of federal and state income tax returns. 2000 – 2005

EDUCATION

Illinois Institute of Technology, Chicago IL. B.S. Industrial Technology and Management (Pending graduation) Daley College, Chicago, IL. L.T.D. A.A.S. Degree with High Honors (Logistics, Transportation, Distribution) Spring 2014

Wright College, Chicago, IL. CNC Operations & Programming Advance Certificate Program with High Honors Summer 2011

Coyne American Institute, Chicago, IL. Industrial Electronics Program, Electrical Maintenance Program with Honors 1993

Certifications:

NIMS Certifications - CNC Turning Operations, CNC Turning Setup and Programming, CNC Milling Operator. 2010-2011

MSSC Certifications - Green Production, Safety, Quality Practices and Measurement, Manufacturing Processes and Production.

Six Sigma Green Belt Certification – Praveen Gupta, Accelper Consulting. 2010

Bill of Materials Certification – MAS 200, Clifton Gunderson LLP, Best Software Inc. 2003

Tax Specialist Certification - H & R Block Inc., Chicago, IL 2004

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