Manager Front Desk
Resume:
Angie L Gray
Georgetown, KY 40324
*******@*****.***
Summary
K nowledgeable, high energy manager seeking an environment if continuous learning
& a team working together to provide the best guest service at the best hotel in any market. Experience
March 2017-June 2017
Sleep Inn, Rainmaker Hospitality, Lexington, KY-G uest Services Manager
● Trained a new GM on several aspects of his day to day responsibilities
● The only manager on duty & on call on the weekends which meant overseeing front desk, housekeeping & maintenance.
● Trained GM on setting daily BAR, close out inventory & reconcile monthly 3rd party commissions.
● Re-trained employees which allowed them to successfully continue in their p osition.
● Responded to every online guest survey.
● Responsible for all direct billing & posting direct bill account payments
● Worked closely with Group Sales to ensure an enjoyable, problem free stay for all groups.
March 2016-March 2017
Comfort Inn & Suites, Rainmaker Hospitality, Lexington KY-F ront Desk Agent promoted to Front Desk Manager
● Provide excellent guest service from reservation to check out
● Assist in training new employees
● Scheduling for front desk
● Bring in sales leads(including Nakata USA & Murphy USA-Mr Enders)
● Send out monthly direct billing & posted direct bill payments
● Post adjustments and make corrections to folios
● Worked closely with Group Sales
December 2015-March 2016
Quality Inn, Lexington KY-F ront Desk Attendant
● Night Audit
● Trained all new front desk employees
● Assisted the new manager with direct bill accounts
● Made reservations
December 2014-October 2015
Comfort Suites Georgetown KY - Front Desk Supervisor
● Night Audit
● Trained all new employees
● Scheduling front desk agents
● Performed all direct billing (printing out all statements and individual invoices for each company, mailing bills out, posting payments, etc)
● Created inventory sheets for store
● Coordinated group needs & daily special requests from guests with Head Housekeeper
Education
January 1999-May 2000
Elizabethtown Technical College Elizabethtown KY- Practical Nursing Diploma
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