Customer Service Manager
Resume:
ROSA BLASQUEZ
************@*****.***
OBJECTIVE
Obtain an Administrative Support position with the Company which will allow use of good people skills, reliable work ethic, my educational background and over 5+ years of work experience on the field.
SKILLS & ABILITIES
Able to negotiate well
Able to use computer and the internet
Generate creative ideas
Ability to work in a team and work under pressure
Possess good problem solving
The ability of good leadership
Good communication and interpersonal skills
Able to communicate in two languages English and Spanish
Patience, Attentiveness
Clear communication skills
Goal oriented focus
Expert in MS Office Suite ( Word, Excel, Outlook, Project, PowerPoint, and Visio)
WPM: 80+
Highly Organized
Filling and Data Archiving
Telephone Skills
Fax, filling & Mailing
EXPERIENCE
January 2017- Present
Business Office Manager, Concord Battery
Organizing office operations, preparing payroll, reviewing and approving supply requisitions, and monitoring clerical functions. Prepared daily, weekly, and monthly reports, and updated calendar of appointments. Performed basic accounting functions including cash reconciliations and wire transfers. Discovered and rectified erroneous vendor billing, saving $2K in potential cost. Answered, screened, and redirected an average of 40 telephone calls with professionalism and efficacy. Last but not least I developed new office procedural guidelines for 15 staff members, improving efficiencies by 27%
September 2016- February 2017
Customer Service Rep, Vista Energy
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Route calls to appropriate resource
Document all call information according to standard operating procedures Complete call logs
January/2016 – December/ 2016
Lead Team Member, PLS Check Cashing
Providing outstanding customer service to ensure repeat business
Promoting products and services to current and potential customers
Ensuring all transactions are completed in compliance with federal, state, and local regulations
Following company policies and procedures
Maintaining a balanced cash drawer
Completing all transactions accurately, including cash handling
Using multiple computer applications to access information and process transactions
Resolving customer complaints as the Store Shift Manager for resolution
Maintaining a safe, organized, and clean environment
Performing other duties as instructed by Store Manager
EDUCATION
October/2014-March/2015
oMedical Coding & Billing, 250 N Sam Houston Pkwy E, Houston, TX 77060, Lone Star University
February 2016- September 2016
August 2009-May 2013
oMedical Assistant, 2910 Antoine Dr. Ste B100, Houston, TX 77092,
oNorthwest Medical School
High School Diploma, 1 Raider Cir. Houston Texas 77088
Northbrook High School
COMMUNICATION
Consistently maintain a positive attitude and enjoy helping people.
Articulate and every effective working with people of different backgrounds and temperaments.
Accurately record, remember, and verbally communicate detailed information.
Exceptional command of the English & Spanish Language with strong written and transcription skills.
Cooperatively work with others to produce and deliver requires work.
LEADERSHIP
I Have Over 4+ Years Of Experience In The Field On Leadership
And Customer Service Area, I Have Different Type Of Experience In Management From Fast Food Management Experience To Check Cashing Store Management, To Also Have Managed A Office
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