Customer Service Office Assistant
Resume:
Marisela Zayas
Lawrence, MA *****
*****.*****@*****.***
Receptionist – Office Administration
Summary
Highly motivated, well-organized Office Assistant experienced within all facets of reception, administrative and customer service management across diverse industries.
Professional Experience
Little Sprouts – Methuen, MA 2016-2017
Teachers Assistant
Provided all day child care for toddlers
Implemented a daily educational plan
CPR certified
Dental Dreams - Lawrence, MA 2014 - 2015
Receptionist
Scheduled patient’s appointments
Coordinated customer payments and billing
Oversaw maintenance of the reception area
Greeted patients and resolved any requests or complaints
Flametech Steels,Inc. – Lawrence, MA 2011 - 2012
Receptionist/Office Assistant
Supported executive staff and coordinated extra projects as needed
Handled outgoing/incoming correspondences
Maintained reception area
The Psychological Center– Lawrence, MA 2008 - 2011
Receptionist
Operated an extremely demanding switchboard proficiently handling over 100 calls per day
Solved customer complaints and calmed angry patients
Received and recorded patient payments
Education-Training - Certifications
LARE Training Center - Lawrence, MA 2012
Business Technology Program
MS Word 2010 Certification
MS Excel 2010 Certification
Knowledge of PowerPoint and QuickBooks
Customer Service Skills, Keyboarding & Office Procedures
Lawrence High School - Lawrence, MA
HS Diploma
Languages Bilingual English/Spanish
References Available upon request
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