Customer Service Front Desk
Resume:
CURRICULUM VITAE
ALDEN D'SOUZA
Sagittarius 'C' wing Flat 706
Divya park, Jankalyannagar
Malad west, Marve road
Mumbai 40
India.
Post applied: Customer Service Officer
Personal Information:
Date of Birth : 07 January 1992
Place of Birth : Mumbai
Religion : Roman Catholic
Nationality : Indian
Marital status : Bachelor
Gender : Male
Passport # : J1742673
Mobile No : +91-993*******
Email address : ************@*****.***
Total Experience - :3 years.
Objective:
To achieve a responsible position in a dynamic Airline Industry & travels to apply my professional knowledge and passion to challenging problems leading to growth and development of the organization and career development.
EDUCATIONAL & PROFESSIONAL CREDENTIALS
Higher Secondary, 2010
St.Anne’s High School and Junior College.
B.COM (Bachelor of Commerce)2013
VidyaVikas Universal College -Mumbai University.
* Diploma in IATA
* Completed and Passed the TRACK test at CEFR level A1 in Saudi Arabia
* Passed IATA (International Air Transport Association) 2013.
* Completed private course in hotel front desk relationship – non certificate
Computer Skills:
Completed a Certified course in office computing skills.
Knowledge of Word, Power Point and Excel including spreadsheets
Skilled in Microsoft Outlook
Experience ;
Presently working for Di-Tech as Customer Service Executive
Multiple Images from June 2015 to April 27; 2017
Customer Relation officer
Indigo AirlinesJanuary 2013to June 2015.
Customer Service Officer
Responsibilities
Possess good communication skills both face to face and telephonically.
Assist in customer/client relations through airport check points
Problem solving on site issues which impact on airports business.
Assist Business customer during flight irregularities, coordinating communication with affected passengers to ensure passenger experience remains positive. To act as liaison with call center team in delivering all elements of business class experience.
To provide customer recognition to our frequent fliers through individual contact on each journey through airport.
Resolves product of service problems by clarifying the customer complaint determining the cause of the problem, expediting correction or adjustment.
Following up to ensure resolution.
To ensure all passengers have their proper documents for their flight and luggagein weighted and checked in.
Liaise with the aircraft dispatchers to ensuring that boarding starts at the correct time and communicate any problems encountered
Once authorized, call passengers forward and boarding begins.
All boarding cards photographic identification checked before
passengerson to an aircraft.
Competencies :
Customer Service Oriented
Effective Communication
Problem solving
Attention to details
Initiative and commitment to achieve
Capable of performing all duties under sometimes stressful conditions while attempting to influence a favorable impression of the Airline. Worked independently with minimal supervision. Am self-motivated and safety conscious.
I hereby assure that above data is true to the best of my knowledge and be and belief.
Date: (Alden D’Souza)
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