Jessica L. Payne

Bowling Green, KY ***** – 270-***-**** – ac1pgl@r.postjobfree.com – linkedin.com/in/jepayne1

Human Resources Manager

Multi-Unit HR Manager providing HR support to both Union and non-Union facilities

Employee Relations in a high volume, multi-unit setting

Change Management for HR initiatives

Professional Experience

Airgas USA, LLC, Bowling Green, KY – October 2016 – Present

Human Resources Manager – Full HR generalist management for 30+ locations in 5 states

Primary HR contact for an assigned regional area, providing guidance and counseling to managers and employees on issues including employee performance, complaint investigation and resolution, assistance with progressive discipline process and corrective action determination

Conduct regularly scheduled new hire orientations and benefits meetings

Extensive travel to field locations

Manage short-term disability claims while ensuring that company and Federal guidelines are met

Manage worker’s compensation injuries claims and partner with company insurance carrier

Manage company auto allowance recipients comply with the Auto Allowance Policy insurance requirements and conduct annual MVR checks for all recipients

Partner with Talent Acquisition Specialist to recruit for open positions

Dollar General Corporation, Goodlettsville, TN – February 2005 – October 2016

Employee Relations Manager – Employee relations support to 1,400 retail locations

Provided training to HR Generalist on employment law, employee relations, conducting investigations, consistent practices and support systems

Conducted in-depth investigations regarding the progressive counseling process, demotions, terminations, discrimination and harassment allegations relating to employee disputes

Maintained detailed documentation of investigations in the case management system

Provided recommendations on whether or not the employment action would stand or be reversed depending on the outcome of the investigation

Identified and provided information on employee related trends discovered in different business areas or units

Worked closely with business partners such as HR Directors, Operations Managers, Legal, Payroll, Benefits, HRIS, Risk Management and Loss Prevention to strategically address any trends and necessary process improvements

Investigated disputes from any of the over 100,000 employees at all levels and areas of business including corporate, the retail stores and the distribution centers

Maintained an in-depth knowledge of company policies and procedures as well as Employment Law to serve as a consultant for all HR Generalist across the company

Corporate HR Generalist – Provided full generalist support to company corporate employees

Managed the selection, interview, and onboarding process for both internal and external candidates.

Drove internal placement rates to meet or exceed company goals.

Assisted business partners in resolving employee relations issues, including progressive discipline and interpreting and applying HR policies and procedures.

Partnered with business partners to develop and ensure implementation of effective training programs.

Assisted with the administration and maintenance of company programs and systems, including talent management (Performance management, succession planning, employee engagement, etc.)

Talent Acquisition/Organizational Development Specialist – Provided recruiting support and managed vendor provided assessment

•Developed and managed assessment policies, processes and rules.

•Conducted ongoing analysis of assessment productivity for current assessments and conducted follow-up studies, adverse impact analyses, and implemented scoring thresholds.

•Developed training and resource materials to streamline and improve assessment practices.

•Researched and resolved complex assessment issues and accommodation requests.

•Provided recruiting support in the selection and hiring processes

Other Positions Held at Dollar General:

HR Information Systems Assistant Supervisor

HR Coordinator

HR Information Systems Representative

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