Program/Project Manager

Michael H. Johnson

**** ******** ******* *******, ******* 30341 404-***-**** (cell) E-mail - *******@*********.*** https://www.linkedin.com/in/mhjconsulting

EXECUTIVE PROFILE

I am a business professional with over 20 years of functional background in operations, business development, and infrastructure program/project management. I have proven expertise in logistical management, SDLC (JAD/Waterfall/Agile) project management, eCommerce delivery team leadership, Help Desk management, customer satisfaction, executive tracking reports, hardware/software procurement and implementation, providing cost analysis to financial teams, capital/budget planning and end-user support. Strengths are interfacing with executives, program/project financials, communication, ethics; decision-making, team building, consultative manner with clients and managing outsources vendors. My latest AT&T project involved successfully managing end-to-end eCommerce business requirements scope, development, testing and client-customized applications and services.

SUMMARY OF QUALIFICATIONS

Financial Management - Financial/budget planning, product tracking and financial reports for exec management. Performed cost analysis of multi-million dollar projects using PRISM and FUSE/FU$E financials.

Project Leader, Project/Program Manager, Product Manager and Business Analyst/Planner. Communicate project risks/issues/Weekly Status reports/Weekly CR reports/issues/resolutions and tool selection to upper management.

Vendor Management – worked with multiple 3rd party vendors to resolve issues within projects

SDLC Project Manager - managed multiple projects within different I/T organizations (Waterfall/Agile)

Applications Software – MS Project, SharePoint, ClearQuest, PRISM/ITUP, ReqPro, VISIO, NGT, JIRA, Clarity, personal competencies including problem solving, adaptability, organizational/management skills, self-development, teamwork, communication/interpersonal skills.

Dale Carnegie Leadership Training for Managers, PMBOK, IBM ISO9000

PROFESSIONAL EXPERIENCE

Accenture Consulting – Atlanta, Ga. – Project/Program Manager for AT&T (Consultant) January 2015 to June 2017

Project/Program Manager for a team of 110 with the Digital Experience division (MyATT.com/DirecTv.com) a $7 million dollar project, resulting in the successful completion of DirecTv bundling packages. I successfully managed several projects for the overall program, using PRISM/FU$E financial tools and reporting to senior management. I also managed the Chat online integration, a $2 million project. Both projects were using Agile software development.

Utilized change management process to ensure any changes to project scope were controlled and coordinated, minimizing increases to project cost, disruption to effective utilization of resources and progress with implementing the project scope. Financial management was maintained via PRISM and FU$E.

Directed deliverables on Business Requirements, User Experience design, Wireframes, Content Matrix/Writing implementation, HTML, UAT/IST/QA testing. Facilitated project planning meetings for defining project scope and reviews of Business Requirements and High Level Design documents. (all Functional teams were in attendance)

Reviewed team member’s status reports and prepared project reports for senior management teams; verified and managed changes to the project scope schedule/cost and conducted final reviews and communicated lessons learned.

Managed critical production readiness activities to ensure timely delivery and smooth transition of post implementation of the system solution to the client/end user production environment, as related to the enterprise wide Web Strategy initiatives. Used Agile/Scrum/Sprint methodologies, as required.

NextGen Consulting – Atlanta, Ga. – Project Manager for AT&T (Consultant) 2012 to 2014

Project Manager for $27 million Optima/Oracle infrastructure server/migration and circuit upgrade project, working with data center facilities engineers, networks and 3rd party vendors. Managing 35 VPMOs, working with ITO and maintaining financials within PRISM

Bright Byte Consulting – Atlanta, Ga. – Project Manager for Cingular Wireless/AT&T (Consultant) 2006 to 2011

Managed the Sales Mobility/DSS phase of the ATT/T-Mobile merger and ATT.com website

Facilitated SDLC status review meetings with representatives from all functional teams for monitoring project progress (planned vs. actual) to ensure project remained on schedule, within budget and to specification. Directed all phases of the software development management lifecycle, from inception through completion.

Provided direction and set priorities to deliver plans, budget, project deliverables, and resolve day-to-day project team issues. Utilized the departmental change management/ change control processes to ensure changes to project scope were controlled to minimize increase to project cost, disruption to effective utilization of resources, and progress with implementing the project scope.

Lead PM for MyAtt.com eCom migration projects. Used Primavera, MS Project and Clarity as tracking tools.

Project/Product Manager for a $7 million project/11 engineers, migrating 3G/UMTS technology. Coordinated cell site installations, migrating KPIs, renamed cell sites to be compliant with IEEE standards, maintained NGT (software) change records, change control tickets, User Trouble Tickets. Lead project meetings, conference calls, vendor relationships, NDR E911 (GPS) software installs and SMS/MMS text messaging consolidation.

Completed PRISM, ITUP, Clarity, ReqPro & NIS NGT training. Maintained SharePoint and Wiki website(s).

Communicated project dates, needs, goals, and milestones with the appropriate project team members, company executives, vendors and customers, using weekly status reports to provide project status, issues and budgeting.

Pyramid Consulting - Atlanta, Ga. – Business Analyst/Project Manager for UPS Supply Chain HQ (Consultant) 2005

Managed a team of 15 system engineers and programmers, migrated the Menlo Worldwide Forwarding system into UPS Supply Chain financial systems. Coordinated QA testing teams to ensure product quality assurance.

Computer Task Group (CTG) Consulting – Atlanta, Georgia - Project Manager for IBM (Consultant) 2004

Managed 11 system engineers, for IBM marketing team software/laptop upgrades. Responsible for end-user appointments, tracking/contacting personnel and ensuring each laptop was upgraded to new corporate standards.

Ajilon Consulting-Atlanta, Ga.–Project Manager/Financial Analyst for GTE/Verizon Wireless (Consultant)1999 to 2003

Documenting/tracking multiple projects, scheduling/leading team meetings/conference calls, identify and resolve goals/issues, create and maintain Action Item/ Risk Logs, Status Reports. Established resource requirements, cost estimates and scheduling of all project deliverables. Managed 10 engineers, a budget of $4.2 million, ensured business requirements/project budget management, monthly spend forecasting, tracking/validating actual monthly spend and variance analysis/reporting on forecasted to actual spend.

Provided statistical documents to executive management, VISIO diagrams of WAN/LAN router configurations and maintain Excel spreadsheets for capital budget. Managed a team of 25, worked with vendors, designing a new data/computer room on a new `Campus', coordinated the merging of 2800 employees. Partnered with construction teams and installers to complete new office space on time and in budget. Managed a team of 25 engineers in the WAN/LAN network,, post-merger project consolidation, track tasks, coordinate move plans, coordinate server/pc installation and implement new technologies (ATM/OTN, SDLC).

Siemens Energy & Automation Division, Corporate Headquarters - Alpharetta, Georgia 1998

I/S Application Development Project Manager

Manager for creating a business methodology implementing an intranet and distribution of HQ PC's/laptops.

Computer Professionals, Inc. Corporate Office - Lake Wylie, SC - Information Technology Manager 1997

Managed installation of PS/2’s/MS software/Ethernet hardware network configurations. Developed a `corporate standard' of Intel-based pentium hardware/MS software, for each branch office. Provided Branch Office Managers and the corporate staff with monthly updates of IT related projects, budget allotments and financial costs.

Computer Professionals Inc. - Richmond, Virginia – Project Manager for Philip Morris USA (Consultant) 1995 to 1996

Project Manager for Philip Morris USA (Consultant)

Managed rollout of 400 hardware units, MS software, while maintaining a budget of $3.2 million. Responsible for developing a Call Center rollout plan and providing cost analysis.

IBM/K-12 Education (EduQuest) Headquarters - Atlanta, Ga. Systems Analyst/PM /Project Lead 1993 to 1995

Design, implementation and administration of Software organization's Information System. Provided hardware, software and LAN required supporting the mission. Converted Marketing team of 500 to Windows/applicable MS software, while managing a $1.2 million budget. Performed budget and cost analysis of all operational projects within the organization, maintained department physical inventory.

Developed with the vendor a new education software tool, enabling Marketing Representatives the ability to properly configure quotes and validate product orders, resulting in a 35% productivity increase.

IBM Corporation - Charlotte, North Carolina OS/2 Team Manager& Systems Analyst 1990 to 1992

Department manager of 11. OS/2 Customer Support Call Center, resolving 200 problem determination calls weekly.

EDUCATION

- East Carolina University/Bachelor of Arts, IBM Management Training, Dale Carnegie Leadership Training

REFERENCES

Cindy Cashen – AT&T Assoc. Dir. – 925-***-****

Lorna Arcand – AT&T Program Manager - 404-***-****

Harvey Lampkin – AT&T Manager – 404-***-****

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