Nenita Azarcon-Dhanasen

Mobile: 041*-***-***

Email: ac1pf8@r.postjobfree.com

LinkedIn: http://www.linkedin.com/pub/nenita-azarcon-dhanasen/4/39/9ba

CAREER PROFILE

IT Specialist with sound experience in core competencies of Software Testing, Troubleshooting & Defect Management, Quality Assurance, and Project Management. Experienced in supporting both server and client platforms, software applications, technologies and databases across telecommunications, banking, insurance, utilities, and postal industries.

Creative, innovative and highly motivated with sound track record of Project Office Management controls and financial management. Ability to support Project and Program Managers in executing business operations to successfully deliver solutions across multiple programs of work. Committed to ongoing process and productivity enhancement. Well organised, flexible and adaptable to change. Thrive in a dynamic and complex environment. Recipient of various individual and team awards. ISTQB Certified (International Software Testing Qualifications Board, 2015).

Sound skills in Health Care Services, Disability and Aged Care. Ability to administer Home Care Program. Maintain confidential client files, prepare and present reports as required based on relevant policies and procedures. Ability to provide person-centered care. Awareness and understanding of cultural and social diversity. Excellent client engagement skills.

Key Skills/Achievements:

Software Testing/Quality Assurance

Experienced in various Test Levels: System Testing (ST), System Integration Testing (SIT), Combined Acceptance & Integration Testing (CAT), User Acceptance Testing (UAT), and Performance Testing (PT).

Test Strategy, Master Test Plan, and Test Summary Report; Test Planning & Control, Test Analysis and Design, Test Implementation and Execution, Evaluating Exit Criteria and Reporting, Test Closure Activities.

Requirements matrix/mapping, Manual Test Scripts and Execution; Test Automation Tool using HP QTP, SharePoint.

Defect management, tracking & reporting using ALM and Rational ClearQuest.

Software Applications: Oracle BRM (Billing Revenue Management, formerly Infranet Portal v6.5), Oracle Flexcube & FINSIM, TSO( Mainframe) for Banking Systems Websphere, SOAPUI, Unix and PL SQL, Service Management (APMODS); ITIL V3, POS terminal Point of Sale using Quest Software.

Project Management

Project implementation, financial and milestone deliverables.

Apply effective and efficient Project Office Management controls ensuring compliance with company processes over large programs of work. Advanced skills in Microsoft Office: Advanced Excel, Microsoft Visio, PowerPoint and Word applications.

PROFESSIONAL EXPERIENCE

Royal District Nursing Services (RDNS) 02/2015 – current

(Provide home nursing and community healthcare to older Australians, war veterans and widows, people with disabilities and others.)

Nursing Assistant/Support (casual)

(Deliver care with professionalism, skill and compassion to clients in the community.)

Key Responsibilities:

Provide community support services to aged, people with disability and their carers to assist in maintaining their independence at home.

Deliver a range of services to the client including social support, respite care, domestic assistance, shopping, escorted appointments and basic personal care in accordance with the RDNS policies.

Azarcon & Dhanasen Pty Ltd (Clarice Café) 07/2013 – 08/2016

(Family-owned food retail business in Melbourne East with annual turnover of about $150K).

Bookkeeper/IT Support (part-time)

Assist in the overall financial management of the company’s small food retail shop in Melbourne East.

Key Achievements:

Supported business operations, maintained financial ledger and tracked records of financial statements & transactions, bookkeeping, Invoicing, account receivables; maintain & troubleshoot POS Terminal front and back-end Point of Sale operations. Marketing and website administration.

IBM IBM (Medibank Private Health Insurance Pty Ltd, MPL) 03/2013 - 06/2013

Project Management Office (PMO) Support

Assisted in delivering support to Medibank’s DelPHI Design Phase through the Program Management Stream to confirm the feasibility, benefits, costs and timelines to deliver DelPHI. The design phase outlines the six(6) project streams manned by about 40 resources that comprehensively cover the domains with an overall proposed cost of $3.5M excluding GST.

Key Achievements:

Consolidated and tracked project weekly/monthly status reports, schedules, issues and risks that provided visibility of financial status to stakeholders.

IBM (National Broadband Network Co. (NBNCo) 09/2012 - 11/2012

Project Management Office (PMO) Support (permanent)

Assisted in delivering support to NBNCo through the Shared Security Services (SSS) to provide critical security capabilities for use by NBNCo’s platforms, systems and programs to re-use these capabilities, avoid duplication thus reducing the cost of delivery, speeding the time to market.

Key Achievements:

Consolidated and tracked project SSS weekly/monthly status reports, schedules, issues and risks that provided visibility of financial status to stakeholders.

IBM (BHP Billiton Account) 06/2012 - 08/2012

Project Management Office (PMO) Support Lead, 1SAP Program(permanent)

Assisted in delivering support to BHP through implementation of GBS PMO processes and documentation, compliant governance policies and processes. Ensured timesheets submission according to process and timelines, updated document registers; ensured documents are stored in Rational Project Management (RPM) and monthly ledger are updated and distributed to PMs for financial review.

Key Achievements:

Deliver monthly financial reports - Mailable Financial Forecast (MFF), Portfolio Management & Reporting Tool (PRT) with KPI update and Monthly General Ledger.

Consolidate weekly reports - updated LOB reports and run LABOUR reports and distributed updates to stakeholders.

Management of weekly forecast, project communication, review with PMs, and perform updates as required.

IBM (National Australia Bank (NAB) Account) 02/2012 - 05/2012

Test Lead/Manager, IOD-ISM Deployment Project(permanent)

Test led and managed the IOD ISM NAB Project which delivered the required solution design and configurations for the ISM instance supporting the NAB outsourcing agreement. Responsible for completing APMods Unit and Integration testing phase with team of 6 testers through completion.

Key Achievements:

Designed Testing methodology, write test plans and execution schedule. Managed and maintained associated Test Cases, Test Execution and Defect Management.

Produced daily progress reports and facilitate daily meetings to report test progress. Delivered and obtained management approval of the Test Summary Report on time and to a high standard of quality.

IBM (National Australia Bank (NAB) Account) 02/2011 - 12/2011

Test Integration Lead, NextGen Project(permanent)

Test Led a support team of 15 testers to write and review test scenarios and conditions based on NAB’s business requirements for NextGen Release1a. The solution aimed at transforming the banking legacy system to be more flexible and agile. Supported various testing phases of NextGen together with NAB's internal and external partners test teams.

Key Achievements:

Performed System and Integration testing on Payments functions and raised significant defects found to have critical impact to production. Wrote scripts and run automated test tools. Awarded recognition by NAB for all test efforts upon completion of testing.

IBM (Telstra Account) 08/2 009 – 03/2010

Test Manager, R& E (Registration & Enrolment) Project- Online Identity Management- WSA & MOAM (permanent)

Managed the testing components of the strategic Identity Lifecycle Management Solution to support the objectives of Telstra’s IT Transformation Release 2.3a, which includes integration with BigPond systems and IT processes. Managed 2 onshore and 10 offshore testers.

Key Achievements:

Created Test Plans, Daily Reports including Test Execution results and Defect Reports to IBM and Telstra stakeholders.

IBM (Telstra Account) 01/2007 - 07/2009

Deployment Manager - TR2.2A OSS Data Migration & OSS, Mobiles Integrated Customer Account(MICA) (permanent)

Managed project deliverables of MICA's (Mobile Billing Legacy) Transformation Release 2.2A- OSS Data Migration & OSS Consequential Impacts within the Legacy Mobiles to the strategic AMDOCS USM (Service Instance Inventory) application. Managed 60 Project Change Requests, Financials, Quality Plans, Risks, Issues, Action Plans, and Project Start & Closure Activities. The project is manned by about 20 onshore and 30 offshore resources with an overall budget of $4M excluding GST.

Key Achievements:

Managed MICA project team in successful delivery of TR2.2A OSS Data Migration & OSS Consequential Impacts to the customer on May 24-25, 2009 in accordance with Statement of Work (SOW) contract. Project deliverables on time and to a high quality.

IBM (Telstra Account – Transformation Projects) 01/2007 - 10/2008

Test Lead-TR2.2A BSS Data Migration and BSS Consequential, Mobiles Integrated Customer Account (MICA)

Led the offshore test team in the delivery of test support for the System and Integration Testing phase of MICA's BSS Data Migration & BSS Consequential Impacts.

Key Achievements:

Successful deployment of test deliverables for BSS Data Migration on MICA Release 2.2A with all test process compliant with IBM GS test methodology.

Lead Integration Test Manager (Legacy Systems), Delivery Center Transformation 1- Mediation Overlay (MO) (permanent)

Managed SIT phase of all MO Legacy systems teams, one of Telstra’s major transformation TR1 streams, involving routing of usage, non-recurring charges and invoice ready (pre-rated usage) charges to the correct billing system during the migration when customers may be in a Legacy Billing System (MICA, FlexCab, Mercury, BPI) or in Kenan Billing instance (Retail, Wholesale).

Key Achievements:

Managed the Integration testing deliverables of 17 Legacy Systems involving global teams for TR1 Mediation Overlay Stream, first stream to get successfully deployed for Telstra's Transformation Release TR1.

EDUCATION

Certificate III in Aged Care (CHC30212) 2014

Certificate III – Home & Community Care (CHC30312) 2014

Certificate in C Programming, TAFE-Ultimo, Sydney 1995

Bachelor of Science in Chemical Engineering–University of Sto.Tomas 1984

TECHNICAL & PROFESSIONAL DEVELOPMENT

ISTQB® (International Software Testing Qualifications Board) Software Testing Certified 2015

AIS Mobilization - Agile with Discipline, Melbourne 2013

Lean Value Stream Assessment Training, Melbourne 2012

Fundamentals of Lean Six Sigma, Melbourne 2012

Application Lifecycle Management (ALM) version 11.0, Melbourne 2011

Internal Consulting Skills, Melbourne 2010

Testing Throughout the Software Life Cycle, Melbourne 2010

Oracle BRM/Infranet Portal Training, IBMGSA, Melbourne 2004

Certificate in Test Team Leadership, IBMGSA, Melbourne 2002

Certificate in Full Lifecycle Testing (FLT), IBMGSA, Melbourne 1999

AWARDS

Creativity Award from National Australia Bank (Q4 2011)

3 IBM Thank You Awards (Q2 2009, Q4 2008, Q3 2008)

5 IBM BRAVO Excellence Awards (Q3 2007, Q2 2007, Q2 2005, Q1 2003, Q2 2001)

IBM Management Appreciation Award (Q2 2001)

IBM One Team Thank You Award (Q4 1998)

IBM Team Achievement Awards (Q2 2005, Q1 2003, Q4 1998)

REFEREES (upon request only)

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