Horacio Mingo, PMP, PfMP, MBA

Southwest Ranches, FL 33332 954-***-**** ac1pdn@r.postjobfree.com https://www.linkedin.com/in/horaciomingo PORTFOLIO MANAGER / PROGRAM MANAGER / PMO LEADER

Delivering Enterprise, Global Transformational Programs Across Matrixed Teams With Adaptability and Integrity Certified Project Management Professional (PMP/PfMP) Agile Certified Practitioner (PMI-ACP) Six Sigma Green Belt Certified (LSSGB)

Diligent, hands-on Certified PMO Leader and Solutions Architect offering a proven record of success leading PMO strategies, project managers, and program management efforts on all phases of diverse technology-based solutions to drive process efficiency improvements and optimize investments, competitive advantage, and bottom-line gains for Fortune 100/500 Companies.

Cross-Functional Team Leader & Collaborator. Direct global PMO teams to develop multimillion-dollar complex technology programs including process improvement, software development, application development, cloud migration, consulting, systems integration, and infrastructure projects. Ensure stakeholder, client, and business expectations are met.

Expert in Agile and Waterfall Project Management Methodologies. Known for managing complex programs and multiple concurrent projects with the ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets. Customer Contracts Totaling More than $2B in Revenue. P&L & Budget Management: $100M Multi-Year Program Budgets Team: Cross-Border, Multinational Teams of 100+ PMO Project / Program Portfolio Leadership: Oversaw 20+ Concurrent Projects Valued at $1M-$50M 5X Preferred Project Manager Consistently Meet 100% Fiscal Goals Pioneered Next-Generation Technology Architecture Promoted 2X with Highest Performance Reviews Launched global software / hardware program 2 months early Added $20M in 2 years to Program valued at $50M+ Directed programs with >50 infrastructure / applications projects PROJECT / PROGRAM MANAGEMENT:

Project / Program Development

Software Development Lifecycle (SDLC)

Product Development

Enterprise-wide Implementation

PROJECT PORTFOLIO GOVERNANCE:

Portfolio Prioritization & Management

Resource Planning / Strategy & Execution

PMO / PM Budgeting / Risk Management

Methodology Development

VALUE-ADDED LEADERSHIP:

Cross-Functional Leadership

Team Building & Mentoring

Stakeholder Commitment

Client Relations & Presentations

Career Progression

VE R I FONE, MIAMI, F LOR I D A 2016 –2017

Global leader in providing comprehensive payment services and secure electronic payment solutions PMO MANAG E R

Reported to GM / Head of Product Accountable for project-based P&L $50M Portfolio of 100+ projects Matrix team of 50+ Handpicked to lead regional PMO for new product implementation in Latin America. Drove successful application / technical delivery of solutions to enable sales transactions linked to financial plan. Proven record of issue resolution, high-level program reporting (budget / schedules), process improvement, and overall customer satisfaction. Managed cross-functional teams in multiple countries and time zones.

Led Sales Project Portfolio for Caribbean, Central America, and Andes regions.

Managed full lifecycle of 5+ medium- to large-scale product development projects.

Gained recognition for managing complex programs and multiple concurrent projects while producing high-quality deliverables that met or exceeded budgetary timelines and targets. Achievement Highlights:

Grew project portfolio; chosen to lead regional PMO for LAC region with a book value of $50M.

Contributed new MIS tool that aligned project plans with product / program roadmaps. Caught the attention of global PMO leadership team for outstanding contribution in LAC region.

Tasked with leading regional implementation of Remote Key Loading Service, requested by clients in LAC region, and providing critical competitive service.

Horacio Mingo, PMP, PfMP, MBA 954-***-**** ac1pdn@r.postjobfree.com Page 2 of 2 AMER I CAN EXPRESS, SOUTH F L OR I D A 1997–2015

World’s largest card issuer by purchase volume operating within the financial services industry P OR T F O L I O MANAG E R T E C HN I C A L R E L A T I ON S H I P MANAG E R 2 0 1 1 – 2 0 1 5 Reported to BU Technology Director Accountable for project-based P&L $20M 20+ Concurrent Projects Team 100+ Tasked with implementing PMO for Brazilian market, managing up to 100+ programs and 1000+ projects with $20M budget. Scope of responsibility involved driving migration of Brazilian market from propriety / legacy operation to new network infrastructure. Directed team of 10 end-to-end Project Managers with matrix team of 100 off-shore Project Managers.

Established successful implementation teams in Brazil, including PMO tools, processes, and best practices. Managed entire Latin American market. Credited by Technology Director as transformation agent who led team from G3 to G1 level of performance compliance.

Achievement Highlights:

Streamlined PMO processes and tools, attaining 10% decrease in overall expenses and 12% ROI in two years.

Successfully implemented migration of acquiring processes / systems from legacy / propriety to new network infrastructure; $20M multi-year program.

Shortened implementation project duration 25% and achieved 40% cost reduction by initiating PMO “Digital Wallet” toolkit used by PMs responsible for delivering “Apple Pay” and “Samsung Pay” to American issuers in Americas region. P OR T F O L I O D I R E C T OR OP E RA T I ON S & N E TWOR K D E V E L OPME N T, L A T AM 2 0 0 5 – 2011 Reported to VP Operations Accountable for project-based P&L $20M 20+ Concurrent Projects Team of 5 Promoted to Director Network Development, reporting to VP Operations, after excelling in the role of Lead Project Specialist. Ensured compliance of 30+ network partners with business and network policies, processes, performance metrics, PCI, and Information Security. Supervised 5 direct reports and 3 PMs / Consultants with accountability for 20+ concurrent projects.

Led implementation of American Express brand / franchise in new market, implementing new partner in existing market and new product / service for existing partner.

Achievement Highlights:

Awarded “network of choice” status in region by 80% of surveyed partners for consistently delivering programs on time. Drove network biannual releases roadmap in LAC from hosting regional “Voice of the Customer” forums to full implementation of mandatory features.

Consistently met 100% fiscal goals and led LAC Network Operations to achieve YOY G1 Scorecard (>99%) compliance.

Delivered revenue growth of 250% over 5 years, reducing implementation time more than 50% by leveraging strong leadership and building proactive, sustainable client engagements. P RO J E C T / P R OGRAM MANAG E R L E AD P RO J E C T S P E C I A L I S T, L A T AM 1 9 9 7 – 2 0 0 5 Reported to Technology Director Accountable for project-based P&L $3M 10+ Concurrent Projects Matrix team of 10+ Originally recruited for Analyst role, then became 1st of 20 Senior Analysts promoted to management role for new Global Network Services Business Unit. Appointed Project Specialist, reporting to Technologies Director / Partnership Leader. Tasked to lead team of 10+ PMs responsible for implementation and set-up of infrastructure / applications that enabled partners to operate efficiently.

Established reputation as go-to Project Manager to mentor junior PMs and lead global project teams for multimillion-dollar product development projects. Guided IT Infrastructure implementation to expand American Express network business to 6 countries.

Brought company from one year behind schedule to launches within weeks of commitment date by stabilizing project schedule, utilizing Safe Agile, PMI methodologies, project lifecycle, risk management, and communication plans. Achievement Highlights:

Spearheaded network model in Argentina known as “fast track,” achieving 60% speedup and 80% cost reduction to set new benchmark. Received President’s Nomination for efficiency, transformation, and innovation.

Designed and implemented best-in-class recurring billing platform, DPP (deferred payment plan), that accounted for

>50% of total billings. Platform became the regional model and delivered billing growth of 25% and improved customer loyalty, resulting in 50% reduction in attrition rate. Education & Certification

MBA, University of Miami (Miami, FL) BIS, University of Buenos Aires (Argentina) Portfolio Manager Professional (PfMP)

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