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Resume:
M O H D A M I R U L S H A H A Z M A N S H A H
SUNGAI PETANI, KEDAH.
TEL NO: 016-***-****
E-MAIL:********@*****.***
CAREER OBJECTIVE
Seeking acceptance into the corporate world through my position in the organization as an effective industry practitioner with the goal to contribute ideas and skills that I developed as an apprentice towards the future growth of the organization.
PERSONAL DETAILS
Date of birth
:
June 1, 1986
Gender
:
Male
Place of birth
:
Kuala Lumpur,
Religion
:
Islam
Wilayah Persekutuan
Race
:
Malay
NRIC
:
Nationality
:
Malaysian
Age
:
31
Marital Status
:
Married
EDUCATIONAL BACKGROUND
2005-2007
Diploma in Information of Technology, Kolej Yayasan Melaka (CGPA 2.66)
Sijil Juruteknik Sistem Tahap 2, Kolej Yayasan Melaka
Sijil Juruteknik Rangkaian Tahap 2, Kolej Yayasan Melaka
1999-2003
Sijil Pelajaran Malaysia, Sekolah Menengah Kebangsaan Segambut Jaya,
Kuala Lumpur, Wilayah Persekutuan.
WORKING EXPERIENCE/PRACTICAL TRAINING
Feb - Mar 2004
Mc Donald Bandar Utama
Kitchen, Lobby, Presenter & Counter
Managing events for birthday parties/celebrations
Jan - June 2008 Bizcom Interactive Sdn Bhd Desa Sri Hartamas, Kuala Lumpur
IT Unit/Internship
Maintain the network within office
Maintain all desktops, laptops, peripherals etc to be in good condition
Conducting surveys and company representative in WCIT held at KLCC Managing new interns
Aug 2008 – Aug 2009 Mahkamah Sesyen & Majistret Jalan Duta, Kuala Lumpur
Pembantu Tadbir
Receive and process documents filed by lawyers
Responsible to keep cases ongoing according to process
Liaise directly with lawyers on the processes and documentations Testing and implementing e-Judgment
Ensure every file is ready before their next date in court
Jan 2010 – Apr 2012 Symphony House, BPO Solution, Petaling Jaya
IT Executive
Tier 2Technical Contact Centre for Singapore Telco; Starhub 2nd in-charge of the team
Resolving level 2 technical issue for data transfer and device settings including smart phones, computers, iPad, tabs and routers
Collaborated with vendor to resolve customer’s issue
Working closely with backend team IPNOC, CNOC to resolve network issue
Handling internal communication emails and manager callback for high risk/critical cases
Submit team’s kpi and performance result each day to Manager after shifts
Record all call transactions/communications in the system
Apr 2012 – Mar 2013 AT&T Worldwide Network Services (M) Sdn Bhd, Cyberjaya
Network Engineer
Tier 1.5 NOC for United States only Handling T1 and MPLS network
Resolving any issue related to network for small and medium business including network down, intrusive testing (remotely/onsite), usage report, and Cisco router
Working closely with LEC’s, CMC, clients, Service Manager and Tier2
NOC to resolve any issues including nature disaster recovery
Dispatching tech onsite to perform troubleshooting, isolation, repair and vendor meet upon client’s request and needs
Keeping all tickets updated and resolve within SLA based on process Keeping all transaction recorded in the tickets as per process
May 2013 - (Present) PGi Software Support Consultant, Mont Kiara
Defacto Team Leader for APAC Software Support Team in APAC.
Products SME in troubleshooting, provisioning and escalation process within PGi and vendor.
Tier2 level troubleshooting in software and networking.
Handling the sharepoint migration as an individual project.
Handling proprietary and 3rd party product including GlobalMeet, Live Meeting, WebEx, SAP Connect, Adobe Connect, V-Cube, Lync, Webcast, and iMeet.
Perform testing and make sure the products are in shape without a problem whenever an upgrade takes place.
Resolving any tech issues related to products including software and network issue.
Working closely with Tier1 and upper escalation level including provider/vendor in providing updates and resolving issues.
Working closely with internal IT to resolve products issue on internal devices/equipment/PC/laptops/macs/ipads and tablets.
Having live troubleshooting with client to understand and isolate issues, also to gather information and logs.
Enabling and capturing logs for all the products supported using SUMO Logic
Liaise with SQT for Global Trending and creating parent ticket in order to keep track big impacted cases more efficiently.
Working on tickets and record all transactions according to process.
Provide documentation and technical training for new joiners on certain products and often being as a reference.
Provide on calls, emails and chat support for all products escalated by Tier1. Run product health every morning and provide report
Reporting directly to PGi HQ in Clonakilty, Ireland (EMEA)
EXTRACURRICULAR ACTIVITIES
Kor Wira Siswa 2005 - Participant of Gunung Ledang trip Sagil, Johor
- Participant of Gunung Dato trip, Negeri Sembilan
- Platoon leader of Independence Day marching contingent August 31st,
KYM, Melaka
- Participant of camping trip at Taman Rekreasi Ayer Keroh, Melaka.
- Participate in Gerak Tempur (self-defense & assault and lifesaving)
camping with JPA3 at Melaka
- Participant of Survival camping at Johor
Majlis Jurulatih Pelajar 2006 - Participant of Kursus BELT
- Participant of Kursus Pancaran Siswa
- Participant of Kursus Kepimpinan Level 2 (ZL)
- Participate in Rakan Muda Wawasan Desa IPT, Rembau,
Negeri Sembilan KYM/UPM
2007 - Freshman’s facilitatior
- Trainer for junior’s camping and other outdoor activities
- Committee of Kelab Kembara Rakan Muda, KYM
PGi Committee 2014/2015 - Act as Communication Manager
- Planning, participating and executing all events through the season
(festive celebration in Malaysia, annual dinner, team building, charity,
and birthday celebration quarterly)
- Sending out emails to all in the office within Malaysia and also across
APAC region for any communication or announcement by the
committee
- Handling headcounts that will be joining the event organized by the
committee
- Act as spokeperson for events held by the committee
SKILLS
Computer Literate
Operating System (Windows XP, 7, 8, 10, Linux, MAC OS X)
Network fundamentals (TCP/IP Networking)
Cloud and SaaS
Technical writing and Tech Support
Good Interpersonal and Communication Skills
Well knowledge in customer relationship management skills environment and soft skills
LANGUAGES
Excellent in spoken and written in Malay
Good and well verse in spoken and written in English
INTERESTS AND ACTIVITIES
Reading gadgets and technology magazines, travelling, surf Internet, chat, exploring structure of networking. Love extreme sports such as flyboarding, skating, water rafting, bungee jumping, diving, and parachuting.
PERSONAL TRAITS
I consider myself to be resourceful, independent, self-motivated, willing to learn and contribute and a good team player.
I see myself as a self-starter, organized and a proven ability to build rapport with individuals from all cultural and socioeconomic backgrounds.
REFERENCES
Syamsul Nayan Kamal
HR Information Systems, Human Resources. Premiere Global Service Inc.
+601********* *******.*****@***.***
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