Personal Profile

I am a driven, responsible individual who has strong managerial capabilities and experience. I am efficient at learning new systems and use my initiative. I handle pressure well and can deal with challenging situations calmly, maintaining strong leadership. I am highly motivated and conscientious, working well independently as well as part of a team. I have proven skills in adapting to various computer systems and roles and progressing within them. I have an in-depth knowledge and understanding of Epic Ambulatory builds acquired over 3 years Internationally and proficient in Cerner Millennium 2014.I am experienced in Epic Build - Department (DEP),Profile (LPR), Reports (LRP),Print Groups (LPG),Security Class (ECL),Users (EMP), Providers (SER), Activity (E2N), Menu (E2U), Procedure (EAP), Components (LRR), Destination Map (LOM),Descriptors (LOD),Rule (LOR), Preference lists (LPF and EPD) and successfully implemented these systems In numerous Go-Lives as well as helped to manage a helpdesk with varying severity levels of tickets ensure prompt resolution of all issues and trained staff to use them, working on over 15 go-lives at hospitals and affiliate outpatient clinics. I am now looking for a new role in which I can be an asset to a company using all these skills I have gained.

Work Experience

(International Epic Systems Analyst/Consultant for the HCi Group, June 2014- July 2017)

Mount Sinai Hospital – New York, USA, January 2015 – December 2016

I was responsible for the development of the Epic system design and interface specifications based on the identified business needs of the clinic or hospital I was working with.

I would meet with senior staff, chairing meetings to establish and investigate their needs. This required me to establish the expectations of clients and communicate how they would be met. I therefore developed a thorough knowledge of Epic Systems and how they could be manipulated to meet the client’s requirements.

I learned to translate specific terms and Epic systems language to all staff and clients so they could understand and use the system.

I was responsible for Ambulatory build for several sites going live each go live wave; this included but wasn’t limited to epic build DEP, LPR, LRP, LRS, ECL, CER, WFE, OTX, ETX, LSD, LOM, LWS, EAP, LQH, LPG and HIPs.

I took part in regular team and interdepartmental meetings to ensure the needs of the departments were met at the correct deadlines.

I gained extensive consulting and team-leading experience and the ability to communicate project aspects effectively to all levels of hospital staff.

I managed and worked at the Epic Systems Helpdesk during assigned periods to ensure both ‘tickets’ and urgent system failure issues were resolved promptly and relevant teams were notified when needed. This would involve being ‘on call’ at times and managing a high volume of ‘tickets’ during busy periods.

I successfully implemented a sensitive patient confidentiality set up namely “Psych Transparency project” ensuring only relevant information is seen by external departments.

Successfully implemented a documentation workflow for international patients within epic called as Destination excellence. This included analysis, build, testing, training and job aids for the success of this project, an integral part of the Epilepsy Interface to send reminders to providers for patients which qualify for early surgery.

Worked on registries including rules, metrics, and inclusion rules to help end users with population management.

Was also a part of the integrated ambulatory team to help create new procedures and its mappings

Worked with identity tools - ID types, ID maintenance i.e. IIT records for mapping different type of records including provider, procedure, result components, departments etc.

Involved in the conversions team for bringing over lab, radiology, immunization and scanned images.

Also worked in validating CCD i.e. Problem List, Allergy and Medications as a part of the conversion team.

Participated in set up and testing of profile variables, Communication settings Error screening reports and Overrides for the ADT, Lab and Radiology interfaces.

Participated in Integration testing and Map record testing for all interface related steps.

Build over 15 clinics with multiple departments completely. This included DEP, LPR, LRP, LRS, ECL, SER, WFE, OTX, ETX, LSD, LOM, LWS, EAP, LQH, LPG and HIPs.

Immunizations Setup: Building an Immunization Record and a Procedure Record with the right linking, Question setup, Interaction Warnings, Combination Vaccines and more.

Decision Support & Health Maintenance Setup: Setting up a new HM Plan Record, setting up different types of HM Records including “Seasonal” & “Sequential” HM Records, setting up Frequency, age and sex.

Carried out several technical dress rehearsals (T.D.R.) at various sites, ensuring accurate mapping is set up prior to go live

Acquire and provide necessary Tip Sheets to all the users in the clinics for flawless documentation.

Help Service Providers get familiar with the References tool to help patients understand their problem in detail.

Attend daily meetings to report issues, resolutions, make changes in workflows and other items that need to be addressed regarding end users.

Cambridge Addenbrooks Hospital NHS, Cambridge, UK, June 2014- December 2014

I completed Epic Phoenix and Ambulatory Certification during my time at this role whilst still working full time.

I helped with Epic system and application builds to fit the needs of the Hospital departments pre and post go-live.

During the implementation of Epic systems, I would support staff and departments, training them to use the new system and assisting with concerns they had. This at times would require me to work with a number of individuals at the same time whilst they would also be dealing with patients. I therefore had to remain calm and manage a number of tasks efficiently despite pressurised situations.

I worked at the helpdesk and completed tickets that were issued, resolving issues with the system. I would be required to visit various departments to assist them as well as talk through processes on the phone.

Involved in the Build experience in various Ambulatory tasks:

Medication Related Setup: Setting up the Record, Synonyms, Observations, Age-Based Dose, Default Frequency, Setting up dose buttons, Rounding Calculations, Intake Details, limiting the allowed routes, Generic and Brand Name display, exceptional medications, age based default values.

Procedure Related Setup: Building the Scheduling SmartText, Building the Procedure Record, setting up Referral Defaults, Procedure Category for Referrals, building OCC Records, Default Order Class, Item Buttons, appropriate linking, setting up Orders, Charges & Result Components.

Immunizations Setup: Building an Immunization Record and a Procedure Record with the right linking, Question setup, Interaction Warnings, Combination Vaccines and more.

Customize SmartTools Editor and Order Preference List for clinical staff to tailor to their departmental needs.

Supported users on how to copy and create User SmartPhrases using SmartTools manager tool. Also trained users on how to create new smart phrases for themselves and share with other users while securing if other users can make changes to specific SmartPhrases or just use them.

Train clinical staffs of specialty clinics like Dermatology where they need to scan in images. Explained the established workflow to be able to scan in necessary images and document using the Images tool and how Epic controls.

Train users on using Flowsheets in different ways like line/bar graph to better understand patients progress over a period of time.

Train clinical staff and service providers of surgical clinics and Hospital outpatient clinics on how to Sign & Hold Procedure orders using the Surgery Orders tool whilst checking critical elements like Phases of Care.

Train all users on how to use Communication management tool for various purposes including but not limited to sharing patient’s chart information with the patient’s PCP or Referring provider etc.

Was part of a unique Go-live team to document User awareness of Downtime Procedures and working with Downtime champions to check Downtime web access and BCA-PC access. Support Front Desk staff in working with Workqueues and Workqueue lists.

NHS Imperial Trust, Cerner Floor Supervisor, Paddington and Hammersmith, February 2014- June 2014

I initially trained and became proficient in using Cerner Millennium, a patient administration system which replaced the existing system. Due to the competency I exhibited in using Cerner I became responsible for training and managing new staff members ('Cerner floorwalkers') who were recruited to help the hospital departments implement this system. I was then promoted to manage over 80 of these floorwalkers.

I would liaise with senior members of staff to decide on the number of Cerner floorwalkers they would need within their department. I was required to resolve problems our department encountered with Cerner or staffing issues, including last minute changes.

I met with staff and managers across the hospital to ensure that they were satisfied with the coverage provided and that any issues regarding the system’s infrastructure compatibility with the needs of each individual ward were met.

I chaired and participated in meetings with regard to Cerner’s roll out. I would brief floorwalkers each day before their shifts, issuing them individual beepers and informing them of any issues we may have experienced.

I created rotas for staff and ensured they all were present for their shifts. I also designed a system for measuring individual floorwalker’s system aptitude and used this to allocate them wards to match their skills set to the needs of the ward. This system was then used by myself, and senior staff to appoint team leaders at each hospital to supervise floorwalkers training and performance.

I would input and manage all 260 Floorwalkers' timesheets trust-wide and send these to the recruitment agency each week. This entailed ensuring that an accurate record of staff’s shifts was kept and any time inconsistencies were accounted for. Whilst working within this role I gained a thorough knowledge of working within a managerial capacity.

Tuition Services Administrator/ Tutor, London, September 2010- 2014

I tutored students from primary school age to A- Level, assisting them with their Mathematics and Science. I would devise lesson plans individually tailored to the student’s ability and needs and produced these electronically.

I managed the accounts and finances of the business and created and maintained a website advertising tuition services.

Only Media, Accounts Manager, London, February 2013 – June 2013

I helped to organise and run events for the company, advertising them through the website, and emailing and phoning potential clients. I also ensured the successful management and organisation of events in my care, on the day, as well as throughout the stages leading up to them.

Education

BSc (Hons):

Biomedical Materials Science and Engineering (2009), Queen Mary, University of London

●Epic Ambulatory Certified (NVT 2016)

●Epic Phoenix Proficiency (NVT 2016)

●Proficiency in Cerner Millennium

I have a Full Driving License and I am CRB checked.

References available on request.

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