Software Developer

Geoffrey Quintern

Burtonsville, MD ***** 716-***-**** *************@*****.***

Software Developer

Recent graduate with a degree in Software Development and Security and several years’ experience in sales, client services, and team lead. A motivated young professional with an aptitude for innovation and creative problem solving. Communicative and personable, will learn and adapt quickly, follow direction, and serve internal and external clients and customers with poise and professionalism. Committed to conduct at the highest standards of professionalism.

Areas of Expertise

Business Technology

Customer & Client Services

Product Marketing

Sales planning & Marketing

Staff training & Leadership

Administrative Support

Revenue & Profit Growth

Project & Product Management

Management Reporting

EDUCATION

Masters of Information Technology Software Engineering University of Maryland University College Adelphi, MD

Expected 2020

Bachelors of Science in Software Development and Security University of Maryland University College Adelphi, MD, 2017

A.A. in Information Technology Concentration in Computer Programming Howard Community College Columbia, MD, 2013

AWARDS & DISTINCTIONS

Lift-Off Distribution – Top Salesman, Jack Daniels Salesman of the Month, Top Sales Consultant

EXPERIENCE HIGHLIGHTS

BEST BUY STORES, Silver Spring, MD, 2016 - Present

Connections Team Lead

Liaise with clients to judge technological requirements and sketch complete product solution focusing on requirements. Foster and uphold a high level of specialized, well-mannered, and effectual facility to internal and external customers. Spearhead team meetings and frequently appraise team performance and progress within the customer service group. Assure efficacious daily operations and productivity by educating new employees about company products. Deliver technical support for clients.

Key Accomplishments:

Facilitated the Principal Manager in carrying out store operations including staffing and customer problems and expertly classified, examined, and applied favorable solutions to these problems.

Nurtured a positive team environment by guiding and encouraging associates and assistants to improve referral and service performance resulted in escalated success and profitability.

WASHINGTON WHOLESALE LIQUOR, Washington, DC, 2014 - 2015

Sales Representative

Answered all telephone and email questions during sales promotions from existing and future customers regarding company products and services. Utilized various computer applications to formulate orders and sales presentations, track deliveries and access supplier sales sheets for clients and sales teams. Timely accomplished and fixed all problems related to client services. Submitted weekly update reports to management about the week achievements and failures also provided the reason of failure and what strategies should be applied to overcome failure in future.

Key Accomplishments:

Enhanced business and profitability by offering new products and services to clients whilst adapted convincing communication and review sales style to raise current product levels.

LIFT-OFF DISTRIBUTION SAVAGE, MD, 2009 - 2014

Account Manager

Replied to telephone and email queries from customers about corporation products and services during sales offering and promotions. Oversaw and monitored supplies using android and java based program. Supplying orders to fresh and present clients. Assisted all new employees about company products and services.

Key Accomplishments:

Played a key role in the 43 % increased sales by reinforcement of convincing communications, consultative sales, and timely service to retailers achieving most lucrative results.

WAL-MART STORES COLUMBIA, MD, 2007 - 2009

Customer Service Manager

Maintained the delivery status for Direct Store Deliveries as well as designed and tested the vendor merchandise or packages from UPS or FedEx. Supported the Customer Relations Department and Principal Manager in areas of Store operations including staffing and customer problems. Directed and controlled morning huddles, team meetings, and regularly assessed team progress in the customer service group.

Key Accomplishments:

Steered a plethora of activities including handling customer situations, opening and closing of store at appropriate time, evaluating and imposing effective solutions, and providing an impeccable customer and client services.

Contact this candidate