Human Resources Resource
Resume:
IRMA ARGUIJO RIVERA, PHR
ac1p8y@r.postjobfree.com
***** ****** **** ******, ** 78748
Accomplished bi-lingual (English/Spanish) HR Executive with extensive experience and achievements building multiple best-in-class organizations. Pivotal advisor and contributor to senior operating and executive teams for all matters related to HR; providing HR leadership for domestic and international functions. Innovative problem solver, strategic decision maker, and strong communicator focused on delivering above-average HR ROI.
CORE COMPETENCIES
Developing & Executing Strategic HR Goals Providing Counsel to Senior Management & Staff
Creating & Administering HR Programs & Policies Expert in Mergers & Acquisitions Restructuring
Spearheading Key Projects, Initiatives & Rollouts Implementing HR Management System Upgrades
Employee Training & Organizational Development Regulatory Compliance with State & Federal Laws
Succession Planning & Performance Management Change Management & Reengineering
PROFESSIONAL EXPERIENCE
High Performance HR – Austin, TX August 2015 – Current
HR consulting services for small companies that would like to set the stage for rapid growth. HPHRC provides expertise in HR basics in Organizational Development, Compliance, Talent Management, Compensation and Employee Relations.
Vice President of HR for US Consulting Services
Report to CEO responsible for providing advice and assistance to clients on staff policies, regulations, and procedures regarding equal opportunity/affirmative action employment, recruitment and hiring options, compensation, performance management and disciplinary procedures, employee benefits, and training. Provides consultative direction to clients on best HR practices in specific situations, and coordinates and facilitates timely response to client needs, as appropriate.
Initiate and lead human resource programs and projects.
Conduct research through various methods (data collection, surveys etc.) to identify a problematic situation or find the cause.
Provide advice and recommendations to HR personnel for resolution of daily issues.
Formulate strategic and practical plans to address human resource matters.
Assist in recruiting, training and management of personnel.
Devise plans and techniques to drive change and culture management.
Assist in the development and integration of policies.
Select and implement suitable HR technology.
Help establish control systems for compliance with business methods and HR practices.
Review systems and processes and make modifications to address issues.
Refurbish knowledge of advancements in the field and present new ideas.
EZCORP, Inc. – Austin, TX December 2006 – September 2014
$1B+ international financial lending and retail business with 1,400 locations and 7K+ employees in the US, Canada, United Kingdom and Mexico.
Vice President of HR for US Financial & Online Services
Held full field and corporate HR responsibility for 500+ US locations with 1,200 employees in 17 states. Also supported the HR functions for Canada, Mexico and UK. Cultivated and developed dynamic HR team practices to support business goals and initiatives through improved training, retention, and increased employee productivity, and reduced compliance related exposure. Oversaw $1M budget; created and implemented field technical training and leadership development programs in support of the company’s operational initiatives and goals.
Increased retention at all levels of the organization, saving $3M annually, by implementing a new hiring protocol that included new hire assessments, a multi-level interview process, and an in-store observation day resulting in improved YOY hourly level employee retention from 50% to 25%.
Developed and launched a new employee orientation and leadership development program that positively impacted the new employee and store management experience by better ensuring workers’ preparation for their new jobs, yielding YOY improvement since 2012 in the company’s annual engagement survey.
Led the HR team in development and delivery of an employee engagement survey, during a period of rapid and unprecedented growth, which delivered a 95% participation rate for an employee population of 1,200 in FY13.
Initiated and managed the execution of a tier based wage guideline structure and bonus programs based on position, revenue generation and competitive environment, resulting in higher caliber candidates, improved leadership retention, and enhanced financial performance in key metric areas.
Originated and implemented the Human Resources organization for Mexico and Canada divisions, setting the foundation for financial growth and storefront expansion.
Led and facilitate the HR function for all domestic and international mergers & acquisitions from due diligence to conversion.
Created and implemented the “Awesome Job” recognition program that allowed employees across stores, departments and divisions to recognize outstanding performance among their peers.
Created and implemented the “District Manager of the Month” program to recognize top financial performance.
Implemented and published a quarterly newsletter to highlight new company initiatives, community service events, contests and other information relevant to employees.
Saved $1M annually in overhead costs by leading a company-wide restructure of the online business.
The Human Resources Team led company Community Service initiatives which netting approximately $500K in donations for the EZCORP Foundation over a four year period.
Omnilife Nutritional Products – Austin, TX December 2004 - December 2006
Mexico-based consumer products company with $4.2B in annual sales, operating in 22 countries with 6K+ employees worldwide.
Director of Human Resources – USA
Hired to develop and build the HR function and drive HR initiatives in the growing USA corporate headquarters. Created the HR Department from scratch, partnering with senior management in the implementation of all processes related to the human resources function. Held full field and U.S. Corporate HR responsibility for 100+ locations with 1,100 employees in 20 states.
Assessed the overall human resources function to determine the gaps to institute processes and procedures to attract and retain top talent, improve employee retention and develop employees.
Implemented recruitment process and new hire protocol that included a multiple layer structured interview process to determine skill set and organizational fit resulting in procedural consistency throughout the company.
Created and launched interactive new employee orientation and leadership development training program that positively impacting new hires and improving the store management experience.
Developed and implemented the compensation strategy and introduced market based wage guidelines and position based bonus programs which attracted and retained higher caliber candidates and improved financial performance in key performance indicators.
Researched and implemented all company benefit plans including paid time off, health and welfare, and ancillary benefits.
ADDITIONAL HUMAN RESOURCES EXPEREINCE
HealthSouth Rehabilitation Hospital - Austin, TX
Director of Human Resources
Oversaw all functions of the HR department for an inpatient rehabilitation hospital and three pediatric outpatient rehab centers. Served on Senior Management Team providing counsel and direction on all HR matters. Responsible for the entire HR function including recruitment and on-boarding of employees, new hire orientation, ongoing developmental training, and succession planning.
St. David's HealthCare System - Austin, TX
Human Resources Manager
Maintained and enhanced HR department by planning, implementing, and evaluating employee recruitment and human resources policies, programs, and practices. Served as consultant to VP of Operations, seven Administrators and 20 Directors.
EDUCATION
Bachelor of Business Administration, Marketing, University of Texas
PROFESSIONAL CERTIFICATIONS
Professional in Human Resources Management
DISC Personality Assessment
Targeted Selection (Certified Trainer & Administrator)
Myers-Briggs Type Indicator
PROFESSIONAL TRAINING
Development Dimensions International
Disney Customer Service
PROFESSIONAL ORGANIZATIONS
Society for Human Resource Management
Austin Human Resources Management Association
PUBLIC SPEAKING
Summit Panelist “Turning Barriers into Opportunities for Success,” Austin Chapter Women of ALPHA
PUBLIC OUTREACH
Leukemia & Lymphoma Society
Capital Area Food Bank
Centurion Military Alliance
Samaritan Purse Disaster Relief
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