Customer Service Manager

CALVIN TEMPLE

**** ******* *****, ********, ** **443 H: 630-***-**** C: 708-***-**** *********@*****.*** Innovative accounting professional proficient in extracting financial data from various reporting systems and suggesting key operational changes.

Microsoft Office Suite including Word, Access,

PowerPoint, and Excel

Federal/State tax preparation

Individual tax returns

Bookkeeping

Budget development

Excellent customer service skills

Goal-oriented

Detail-oriented

Mathematical aptitude

Staff training and development

Strategic thinker

Zone Manager, 10/2011 to 03/2015

Walmart Supercenter – Hammond, Indiana

Assisted in the operation of multiple departments. Assigned employees to specific duties to best meet the needs of the store. Participated in hiring, training, coaching, and evaluation of associates. Responsible for training associates in all backroom equipment. Supervised all backroom safety procedures.

Income Tax Preparer, 01/2010 to Current

Liberty Tax Service – Richton Park, Illinois

Responsible for helping clients with their tax preparation needs. Duties included answering the phone, maintaining the office, handling paperwork, and other customer service needs.

Sales Representative, 01/2010 to 05/2012

Primerica – Lombard, Illinois

SUMMARY

SKILLS

WORK HISTORY

Responsible for helping families by offering financial products such as life insurance, mutual funds, and debt consolidation programs.

Retail Store Manager/Merchandising Manager, 11/1996 to 05/2009 Dollar Tree Stores – Chicago, Illinois

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.

Responsible for doing payroll at store level.

Warehouse Associate, 05/2015 to Current

Cap Barbell Inc – Joliet, Illinois

Loaded and unloaded pieces into boxes for shipment. Moved freight, stock and other materials to and from storage and production areas and loading docks. Processed 75 shipments per hour.

Loaded products weighing up to 120 pounds onto trailers for delivery. Master of Science: Accounting, 2017

Governors State University - University Park, Illinois Emphasis in Accounting

Coursework in Cost Accounting. Financial Accounting, and Auditing Coursework in Financial Statement Analysis and Business Administration Coursework in SAP, Quick Books, and ERP Systems

Coursework in Financial Management and Estate Planning Member of the Accounting and Finance Club

Bachelor of Science: Finance, May, 2008

Chicago State University - Chicago, Illinois

Emphasis in Finance

Coursework in Business Administration and Accounting EDUCATION

Member of the Accounting and Finance club

Member AICPA, Illinois

AFFILIATIONS

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