Customer Service Human Resource

LEANNA EXLEY

**** **** **** ****, *******, TX ***31 (C) 214-***-**** ******.*****@*****.***

Professional Summary

Results-driven business management professional with broad scope of experience encompassing

communication, human resources, problem resolution, client/vendor relations, and customer service. Possess 25 years proven ability to assess technical capabilities, create and implement process improvements, and streamline

operations for business efficiency. Enthusiastic team player with a strong work ethic, advanced complex

problem solving skills and efficient human resource experience.

Skills

Highly organized Attention to detail

Exceptional interpersonal communication Team building

Skilled trainer Public speaking talent

Project planning and development New hire on-boarding

Work History

Owner/Director 08/2013 to Current

The Puzzle Academy – Saginaw

Adhered to all confidentiality requirements at all times.

Promptly responded to inquiries and requests from prospective customers.

Communicated openly with children\'s parents about daily activities and behaviors.

Developed and taught lessons on relevant children\'s books, poems, movies and themes to promote

student interest.

Warehouse Supervisor 06/2013 to 02/2014

Nature Select Pet Food – Roanoke

Director of 5,000 square foot warehouse, shipping 137,500 shipments per year.

Led warehouse improvement initiatives to advance operational efficiencies.

Maximized sales by shipping on time and accurately.

Redirected shipments en route in response to customer requests.

Center Director 05/2012 to 05/2013

Building Blocks Child Development Center – Fort Worth

Supervised a group of 40-50 teachers throughout the semester.

Prepared and distributed payroll for staff of 40-50 direct reports.

Processed accounts receivable and accounts payable.

Worked with interdisciplinary team members to evaluate children\'s progress and recommend

appropriate learning plans.

Monitored students' educational progress with individual charts and files.

Coordinated ongoing technical training and personal development classes for staff members.

Conducted orientation sessions and organized on-the-job training for new hires.

Education

Associate of Arts: Child Day Care Supervision 1999

Baptist Bible College - Springfield MO

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