Customer Service Manager
Resume:
Karen Phillips Henderson
Cleveland, Ohio 44127
****************@*****.***
Professional Summary
Highly skilled individual possessing over 10 years of Customer Service and Assembly experience. Able to work independently or on a team. Proficient with inspecting, packaging, assembly and production operations.
Skills & Qualifications
Customer Service
Time Management
Organization Skills
Communication Skills
Work History
Coyne Textile Services Cleveland, Ohio 2014-2015
Assembler/Inspector
Operated automatic and semi-automatic folding machines during the finishing process
Organized linen carts for washing and drying
Cleaned laundry equipment and work areas on a regular basis
Assisted in training of new laundry staff
Performed all tasks in accordance with appropriate safety rules and regulations
Reported equipment malfunctions to supervisor promptly
Participated in team meetings to discuss cleaning and sanitary issues
Dave’s Supermarket Cleveland, Ohio 2012-2014
Cashier/Customer Service Representative
Processed transactions and received payment for grocery items
Answered questions and solved customer problems utilizing customer service skills
Maintained a clean and organized work area
Balanced cash drawer and electronic payments daily
Loreal USA Solon, Ohio 2008-2014
Assembler
Loaded and unloaded empty and filled bottles by hand and by machine
Labeled packages with proper order information to prepare for shipment
Sorted, shipped or received inventory
Mixed and measured products following product formulas
Maintained a clean and safe work environment
University Heights License Bureau University Heights, Ohio 2004-2009
Assistant Manager/Clerk/Cashier
Assisted customers with the issuance of needed items such as; Identification Packets, State Identification Cards, Driver’s Licenses and License Plates
Performed Vision Screenings and recorded results in computer
Assisted Manager with office duties and employees with leadership when Manager was out
Answered phones with customer questions regarding policies and procedures based on customer needs
Education
Jane Addams Business Career Center Cleveland, Ohio Diploma 1989
Merchandise Management
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