Sr VP of Operations
Resume:
Charles E. DeZearn
Mount Pleasant, SC 29466
********@*******.***
PROFILE
High performance team-builder with 25 plus years of transportation and distribution experience; a record of critical thinking to produce quality, productivity, and customer service, which leads to outstanding cost reduction. Continual improvement achieved by seeking out opportunities to streamline systems and procedures. I have a proven competence regarding the leadership, development, and motivation of effective work teams.
Additional areas of expertise include:
P& L Management Budgeting and Expense Control Contract Compliance
Strategic Planning Call Center Management RFP response/pricing
Staff Development Sales Support Contract/Price Negotiation
Member Eligibility Encounter reporting Customer Service
Government and Private Contracts
PROFESSIONAL EXPERIENCE
Logisticare Solutions- Atlanta, GA
SR Vice President- Operations September 2008- January 2017
General Manager March 2007- September 2008
Senior VP Operations for South Carolina, Georgia, Tennessee, Mississippi, Florida, and Wisconsin; up to 600 employees and $250 to $300 million in revenues
General Manager: Operations Management for statewide organization contract providing medical transportation; responsible for 4 transportation call centers in the state of SC; responsible for overall performance of 4 call center operation centers in SC.
DHL Global Mail – Weston, Florida
Southeastern Regional Director of Operations April 2006 – December 2006
Responsible for five facilities within DHL Global Mail division, including 3rd party logistics relationship; involved in large government contract customer with 2 facility start-ups and closures.
Oversee and monitor production levels and costs; on time pick up and deliveries; distribution of freight via air from terminal to terminal; distribution of freight to DHL Express and USPS; responsible for transportation costs; liaison between corporate DHL Global Mail Logistics and Field Operations
APX LOGISTICS - SANTA FE SPRINGS, CA (APX California recently purchased RR Donnelley Logistics)
RR DONNELLEY LOGISTICS – Chicago, Illinois (purchased CTC Distribution)
CTC Distribution – Minneapolis, MN
Regional Manager Operations 1997 – April 2006
Responsible to oversee 9 facilities of varying size and scope in Parcel Distribution Industry; facilities ranging in size of 15,000 square feet to 166,000 square feet with 15-125 associates/managers. Each facility is processing from 15,000 to 130,000 pharmaceutical and consumer products daily. 400,000 packages enter into transit daily from these distribution centers.
Processing 15,000 to 130,000 pharmaceuticals/consumer products in each distribution center
Total 9 facilities produce more than 400,000 packages daily
Responsible for Virtual Fulfillment, quantity varied to 200 to 200,000 pieces a day
Involved in Transportation costs and logistics efficiencies.
Involved in Rate negotiations for LTL, Ground and Air Services.
Reduced costs by 25% and improved service to 98.5% in goal.
Manage local Information Systems and employees.
Measure, monitor and improve production efficiencies.
Responsible for all costs and contributions to bottom line.
Responsible for all Communications to Corporate headquarters.
Support to other branches within corporate on production efficiencies.
Maintained and improved relations with USPS and customers.
Liaison with customers on an as needed basis.
Implemented Quality Assurance programs.
Greenbelt/Continuous Improvement training
Corporate Black belt sponsor training
Responsible for maintenance Dept. on Rapistan conveyor equipment
Improved overall branch performance and service to customers.
Ace Marketing - Atlanta, Georgia
Operations Manager 1983-1996
Responsible for the production of 6 departments within Direct Marketing facility, processing up to 300,000 pieces of mail into USPS daily. Responsible for the direction and coordination of Fulfillment Operations within a 35,000 square foot warehousing and production facility. Developed a team of 60 production employees, supervisors, customer service representatives and quality assurance associates.
Implemented training course for new recruits improving profitability.
Responsible for computerized tracking of inventory, estimating job/project costs, budget preparation and profit and loss
Arranged disposition of product via Airborne, UPS, USPS, Federal Express, DHL and Freight Lines
Organized extensive Drop Ship services to over 400 USPS facilities
Secured Customer premium items and computerized inventory control
Served on Atlanta Postal Customer Council
Implemented Time Management and Production Efficiencies in all Departments
Created and implemented training programs as needed for employees (i.e. quality control and quality circles)
Developed Budget and Work plan for Production
Maintained computerized information systems for warehousing and inventory
Developed, implemented and controlled incentive program for employees and supervisors
Education and Affiliations:
University of Tennessee Knoxville, TN
Bachelor of Science in Business Administration and Marketing 1974-1978
Various CEUs in Management Principles, Culture Change, Process Improvement
CNA NOVELL System Administrator CNA Certification winter – 1995
2001 Greenbelt Continuous Improvement Training
Leadership, Team-building and Cultural Change Program 2002
CISQ Implementation Program 1996
References: Provided upon request
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