Customer Service Sales
Resume:
GIPSY HERNANDEZ
**** ** *** ******, ***. ****, MIAMI, FL 33136
ac1p0m@r.postjobfree.com
Trustworthy, self-motivated individual highly professional in performance and appearance. Highly effective,
multitask and knowledgeable in all areas related to banking support, office administration and customer service.
KEY SKILLS
MS Office Word/ Excel/ Outlook Bilingual-Fluent Read, Write, Speak English/Spanish
Handling large amount of currency (vault) Travel & Telephone Sales/Airport Procedures
Check Processing Online/Munis/Calculator/Scanner Insurance Verification and filing
PROFESSIONAL EXPERIENCE
Town of Manalapan 04/17 – 06/17
Customer Relations Clerk
Responsibilities: Assist Manalapan PD with clerical request. Answer multi-line telephone.
Prepare material for meetings and interviews. Received customers payment and billing process
Village of Palm Springs 03/14 – 02/17
Customer Relations Clerk
Responsibilities: Balance cash and check receipts daily insuring customer accounts are up to date
Process meter readings and forward work orders to field staff.
Open and close customer accounts, as well as processing any changes.
Answer multi-line phones and assist customers at drive-up window.
Receive customer payments, including processing, batching and keying those received by mail.
Wells Fargo Bank 12/08 – 03/14
Bank Teller/Operations Clerk
Responsibilities: Review and approval of sales orders through fusion. Coordinate with Regional Controller regarding financial and operational information. Maintain local trade files per policy. Collect new hire paperwork and ensure 1-9 compliance. Review and approve employee time cards using the Kronos systems. Print Payroll and AP checks from check file sent from corporate. Submit checks received locally through Bank of America RDS. Account Payable approval, T&E Reimbursements and submit non-recurring A/P to corporate.
EDUCATION
The Boyd School – Pittsburgh, PA Twin Lakes High School – West alm Beach, FL
Travel Industry Training General Studies
Diploma – February 1988 Diploma – June 1987
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