Project Customer Service

DAVID V SZYMANSKI 330-***-**** *****@*********.** PAGE 1111 OF 3333

DAVID V SZYMANSKI

*** ***** **** ** ******, OHIO 44484 330-***-**** DAVID@SZYMANSKI .US CAREER SUMMARY

David has over 20 years of experience in leading successful business implementations and technology products. A result driven manager with proven expertise in transforming projects and programs into reality. He has a track record of performance excellence in providing services for the public safety community in over 18 states.

CORE COMPETENCIES

Business Process Reengineering

Team Building and Leadership

Policy Writer and Compliance

Training Program Implementation

Cloud Computing and Data

Management

Scalable Program Management

Vendor Management

Enterprise Implementations

Software Quality/Testing

SELECTED ACHIEVEMENTS AND HIGHLIGHTS

PROJECT MANAGEMENT – Established a business solution for the operations and security department for a major entertainment venue (over a million visitors a year) to include developing policies and procedures and a full training program. Delivering a turnkey solution for a long-term relationship. Six Flags World of Adventure Aurora, OH

IMPLEMENTATION MANAGEMENT -- Successfully implemented enterprise solutions for a State University, Airports, Entertainment venue and other public safety agencies. The Ohio State University, John Glen International Airport, Cincinnati Airport, Six Flags World of Adventure Aurora, OH, Franklin County Sheriff’s Office OH, IL, FL

DATA CENTER OPERATIONS -- Successfully established security protocols and polices for the security of sensitive data in a cloud based operation affecting public agencies in five states. Worked with the Data Center Team on operations design and access. OH, IL, IN, TN, IA VENDOR RELATIONS – Worked with a number of vendors for the successful delivery of hardware and services for the delivery of 911 and Records Management interfaces. States of OH, IL, TN, IN, various fingerprint providers and phone companies.

BUSINESS PROCESS REENGINEERING – Professionally analyzed business practices and workflow. Successfully provide a plan for re-aliment of the organization. Utilizing current methodologies and corrections to workflow, organizational efficiency and better utilization of technology, streamlined operation for a cost savings for the organization. Chicago Heights Police IL, Boardman Police OH, Media Police OH D v s

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PROJECT COORDINATOR • EMERGITECH INC • 2000 TO 2016 Responsible for leading projects from pre-sales to fully implemented. Handled both large and small scale projects in 18 states and Canada. Developed a methodology and project plan template for each deliverable, including hardware and software. Maintaining the project scope and timeline to finish on an agreed upon time. Managed Vendor relations for strategically executing projects. Very detailed oriented ensuring all deliverables were delivered and items missing from the implementation were clarified before the start of the project implementation. Had direct oversite on financial matters including invoicing and revenue recognition. All written communications including status reports, change orders, budget reports and technical issues were created and shared with the project team. I worked as the primary point of contact though the project for all implementation and support related items. Developed acceptance test plans for project sign off before turning project over to the support team. Provide proactive communication, assess customer satisfaction, and look for targets of opportunity to address customer issues and resolve technical problems. Interact with network services, system services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications. I was also responsible for special projects as assigned to include product evaluations, roadmap planning sessions, and annual User Training Conferences’.

Project Planning

Financial Oversite and Reporting

Ordering Equipment and Services

Vendor Relationships

Written Communications

Proactive troubleshooting

QA ANALYST/PROJECT TEAM LEAD • EMERGITECH INC • 2007 TO 2016 Responsible for understanding the principles of both waterfall and agile development processes. As part of the project team was responsible for ensuring that developed requirements were both testable and the feature was user friendly. Developed, executed and maintained software test plans, test designs and test cases based on the user stories (Functional requirements). Analyzed and identified impediments of the team and communicated/resolved/escalated to insure on schedule conclusion to a testing phase/project. Had oversite on releasing a product for general distribution. CHIEF SECURITY OFFICER • EMERGITECH INC • 2010 TO 2016 Responsible for all aspects of compliance both customer facing and internal operations. Work with Network IT team to assist in configurations and access (internal and remote) that meet policy requirements. Assist Government Agencies in understanding policies which may affect their operations. Create memorandum of understanding between Agencies and Company as an add on to the Contact and service agreements. Wrote and shaped company security policy with regards to customer access, data warehousing, security and access, and training requirements. Handle all CJIS (Criminal Justice Information Systems) issues in all States EmergiTech does business. Lead my team through security audits and enhance their understanding of the ever-changing security requirements. TERMINAL AGENCY COORDINATOR • EMERGITECH INC • 2010 TO 2016 Responsible for all State Mandated security requirements and was the primary point of contact for the State of Ohio. In this capacity, all investigations involving security and policy breaches that occurred through EmergiTech’s access point were conducted and reported to the appropriate internal team and DAVID V SZYMANSKI 330-***-**** *****@*********.** PAGE 3333 OF 3333 the State’s designated contact. Developed Computer usage policies and Media Protection policies in accordance to State guidelines. Ensured training and established protocols were followed. SENIOR SUPPORT REPRESENATIVE • EMERGITECH INC • 1997 TO 2016 Responsible for Technical software issues which could not get resolved through the support call center. Items include configuration issues, software bug identification. Once identified processed a bug report for development to correct. Also, responsible for design and field mapping of interfaces and functional support documentation. I designed a number of interfaces from fingerprint to electronic record management systems submissions to state and federal partners. Also, assisted in the development of interfaces to competitor’s products.

SOFTWARE TRAINER MANAGER • EMERGITECH INC • 1997 TO 2005 2010 TO 2016

Responsible for creating training programs that considers instructional design theory and learning principles. Following traditional and modern methods of training, I developed a syllabus for each product for all-inclusive features and functions. I implemented a train the trainer program that focuses on the different company departments to give focused training for the specific need. Developed a training assessment exam given before and after training to ensure learning was at expected levels and materials were being understood. Developed advance training classes that gives the end user more of a theoretical and architectural understanding of the software system. The stated goal was to ensure the end user understood the system and could navigate it. EDUCATION

HIGH SCHOOL GRADUATE • HOWLAND HIGH SCHOOL

KENT STATE UNIVERSITY

Criminal Justice Studies Major

OHIO PEACE OFFICER TRAINING ACADEMY

OHIO LEADS CERTIFIED TERMINAL AGENCY COORDINATOR

NUMEROUS PROFESSIONAL SEMINARS

Project Management, Customer Service, Training, Security

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