CURRICULUM VITAE

FAISAL REHAN

DOB: *st Nov ***7, Married

Email: ac1ozs@r.postjobfree.com

Mobile : 0092 300-***-****

**** 333-***-****,

(S/O Muhammad Shafique)

Packet Switched Core Engineer, Telecom

House # 986, Street 5, Shabbir Lane, Peshawar Road, Rawalpindi, Pakistan

PERSONAL SUMMARY:

A reliable, capable and enthusiastic Telecom Packet Core Engineer, who has experience of a lead Supporting role for Telecom Operators in different Countries while having a sense of developing and motivation to do continuous improvements across a range of work activities. Using initiative to develop effective solutions to problems with an active and dynamic approach and getting things done efficiently with a proven work record.

WORK EXPERIENCE Overall 10+ Years

NOKIA NETWORKS, ISLAMABAD – PAKISTAN 4 Year + (Mar 2012 – Aug 2016)

Customer Service Engineer: PS Core

NOKIA SIEMENS NETWORKS, ISLAMABAD – PAKISTAN 4 Year + (May 2007 – Sep 2011)

Customer Service Engineer: PS Core– Internal 3 year +

Technical Coordinator: PS Core – External 7 months

Technical Coordinator: CS Core – External 8 months

KALPOINT.COM, KARACHI – PAKISTAN 2 Year + (Apr 2003 – May 2005)

Deputy Manager: Web Designing, Development & Content Support

BLESS ENGINEERING, GUJRANWALA – PAKISTAN 6 month (Apr 2001 – Sep 2001)

Software Engineer: Software Development & Maintenance

WORK HISTORY

NOKIA - Nokia Networks, Islamabad Pakistan

Projects:

OoredoO, Qatar – Care Support on PS

Provided Care support for LTE/3G/2G, MME & SAE-GW

NG 15 upgrade on Testbed and on 1 live SAE-GW

Resolve Case follow up for technical resolution of Network or NE related problems

Assisted customer operations team in routine activities

24/7 EME for Customer PS Services

Korek, IRAQ - NI Support on PS Core

Planned Flexi NG Release Upgrade Path and Procedures for 2G/3G live Network

Did Release Upgrade on Flexi NG from NG 2.1 > 3.1 > 3.2, followed by eSW Upgrade

Provided Technical Support & Assistance to Local Nokia Team and to Customer related Queries

Named Employee of the month June 2015

Mobinil, EGYPT - CARE/NI Support on PS Core

Provided Technical Support on SG7 Dx200, FNS 3.0, FNG 2.1

Supported in Software Upgrade on Flexi NG 2.1, followed by eSW Upgrade

Supported in Adding Third Shelf to FNS3.0, followed by configuration & eSW Upgrade

Did Routine Technical Support to Customer issues and queries under managed SLA

Enabled local PS colleagues on Nokia PS Elements Flexi NG & Flexi NS

Used Resolve tool to escalated issues to Product Line for deeper investigation if required

Customer meetings and interaction on ongoing issues

Zain IQ, IRAQ - NI Support on PS Core

Lead role in Supporting PS Network Implementation & System Deployment

Supported 3G Deployment on 8 Sites with ‘8’ Flexi NS SG8, ‘8’ Flexi NG 2.1

8 Sites include Biscolata, Campsara, Basra, Kirkuk, Erbil, Najaf, Diwaniya & Ramadi

Commissioned and Supported in Commissioning of Flexi NG and Flexi NS

Applied Data fills and did Integration with Gn (DT-2T), Gi, Gy, Gx, Radius & Traffica

Provide Troubleshooting on IU-PS CP & UP Interfaces with FNS & FNG (DT)

Carried Discussions with Customer and Nokia Planning & IP Teams on Integration flow

Did 3G Acceptance Testing with Customer for 4 Sites on Flexi NG, Flexi NS ATCA

Provided Troubleshooting on Gy, Gx, Gn, Gi, DT, MMS Problems during Testing

Had Done 2G Hardware Addition, Installation and System modification on 6 Sites

Did offline CD upgrades on Flexi NS & FNG Followed by Embedded Software Upgrades

Did 2G/3G Go-live Testing on 4 Sites with PCRF & CMD using Bundles on Flexi NG

Implemented & Supported Test on features Like DT, LRAS & DPI Scope, Redirection, HSUPA, HSDPA, Nearest GGSN Selection, APN override, GGSN load balancing etc

Did Troubleshooting with IP Teams on OSRs for L3 connectivity towards external elements

Deployed 2G on 3G sites and supported others Sites in making Launch with 2G

Managed onsite teams to Enable and Perform Testing in accordance with ATP manual

Used Resolve tool to escalated issues to Product Line for deeper investigation if required

Enabling Care colleagues and Nokia NI Colleagues in Troubleshooting and O&M

Telenor, PAKISTAN – CARE/NI on Support PS Core

Provided Technical Resolutions to the Problems raised by Customer

Implemented System Features on Flexi NS Dx200 SGSN & Flexi ISN

Done Hardware expansions/ Unit replacement etc. on Flexi NS SGSN & FISN

Routine Customer Discussions, Meetings, Network Change & Problem Resolutions

Coordination between Customer Teams (Planning, Core, Performance, etc)

Assisted in Analysis of the Network KPIs and Provided Resolution in terms of degradation

Assisted Managed Services Teams in Troubleshooting Network related problems

Supported NSN PS Planning, in Verification & Implementation of the PS Plans for Flexi ISN Expansion

Escalating issues for Technical Resolution towards R&D or Product Line in Major cases where support is

Needed for further Troubleshooting on Code level etc.

Provided 24/7 support to Telenor Pakistan on PS Core on weekly basis and EME resolution is based on

Defined SLA’s. Either Resolved EME locally or Global Product Line was involved in Resolving the issue by

Remote Support (Online), Emails Chains, Onsite Presence

Afghan Wireless, AFGHANISTAN - CARE Support on PS Core

Provided PACO Care Support & 24/7 Support for 3 months, SLA Based

Did CD upgrades on FISN & resolved most of Customer Roaming Partners issues

Network Elements

2G/3G/(4G Trained)

FLEXI NG GGSN/ SAE-GW 3.1, 3.2, NG15

FLEXI NS SGSN/ MME 4.0 & NS16

AHUB Switches L2 (Connectivity with L3 and Troubleshooting with IP teams)

RESOLVE TOOL (CARE related Troubleshooting tool for PL dispatching)

Flexi ISN 5.0 Single & Dual chassis (old & Some current technical Support)

Flexi NS Dx200 SGSN SG7/ SG8 (old & Some current technical Support)

DNS Infoblox, LIG 5 (old)

Tools & Platforms Used for Troubleshooting

Linux based Nokia ATCA Systems with Nokia proprietary software’s

Wireshark, Emil, IDA, Tcpdump, Gtpdump, Log monster

DX SGSN tools (Monitoring’s, Measurement Decoding etc)

NetAct 5.3, 5.4 OSS & Traffica Z4 (for reporting)

Nokia HIT, Nokia FITT, Ws-Ftp, SecureCrt, Putty, NSN Internal Tools

IPSO Platform, DX200 Platform, L2 Internal Switches SGSN, MS-Office …

Nokia Siemens Networks, Islamabad Pakistan

Projects:

Mobilink, PAKISTAN- CARE & NI Support on PS Core

Main Resource in Swap & Complete role out of 2G PACO Project

Replaced Alcatel Lucent Packet Core with NSN Packet Core Elements

Commissioned, Applied Data Fill on 2 Flexi ISN 5.0, 3 SGSN SG7 Dx200, 1 LIG

Integrated Interfaces Gn, DNS, WAP Gateway, MMSC, HLR, OCS, CMD Mediation etc

Did 2G Acceptance Testing Procedures for SGSN, FISN & LIG with Customer Teams

Did System Go Live Deployment in Islamabad & Karachi on SGSN, FISN & LIG with 2G BSC

Did Integration and Commissioned TestBed 1 SGSN & 1 FISN for Customer Teams

Provided Troubleshooting Support to Customer on KPIs stability using NetAct

Performed CD Upgrades for FISN/SGSN/LIG & firmware upgrade on Flexi ISN

Did Technical Troubleshooting with Resolution on abnormal PACO under given SLA

Used Resolve FMO, a CARE Tool in Escalating Network & System related faults in case of EME Outage, Major Cases (to Product Line and R&D) for further Troubleshooting & Analysis on Root Cause

Provided Routine Technical Assistance to Customer Operation Teams

Assisted Solution & Project Managers on new System Features in SGSN & FISN

Supported Features & Trials Implementation on SGSN, FISN (Sigtran SS7 over IP, L7 analysis DPI, Diameter with OCS, APN Override, GB over IP, Proxy Redirection)

24/7 emergency on call support for the PS entities usually 2 weeks per month

Hardware Expansion and Replacement experience with FISN & SGSN SG7 Dx 200

Cabinet Expansion & Verification Experience with SGSN SG7 Dx200 SGAC/SGBC

Telenor, PAKISTAN CARE & NI Support on PS Core

Major Individual in deployment of first 2G NSN Packet Core in Pakistan

Managed Team of Technicians for the installation of the NSN PACO Equipment

Swapped 2G Siemens Packet Core with NSN new Packet Core Network

Commissioned & Integrated 1 FISN, 1 SGSN DX200 in Telenor Pakistan

Integrated PS Core on different interfaces Gn, Gi, GnGp etc

Performed Acceptance Test Procedures for FISN before the launch of Flexi ISN

Did Go Live Deployment for Faisalabad & Islamabad City with FISN,SGSN & LIG

Provided CARE support on DX 200 SGSN, Flexi ISN, LIG, Gn DNS Infoblox

Did Release Upgrades on Flexi ISN 3.2 > 4.0, LIG 4.0 > 5.0 & was Involved in SGSN SG6 > SG7

Provided Technical assistance to Managed Services (NSN) & Customer teams

SGSN & FISN Feature Implementation/testing (GBoIP, Http redirection, Header enrichment …)

Provided Troubleshooting & Analysis based on Traffica Reports & Netact KPIs to the Customer

Preformed & Assisted on CD,PCD Upgrades for FISN, LIG followed by FISN firmware upgrade

Used Resolve Tool to Support Network Problematic Cases for L3 support

24/7 Emergency and On Call support for PS entities usually 2 weeks per month

Supported Datafill discussions with NSN and Customer planning teams

Commissioned one Siemens MSC and Involved in ATP Testing with the Customer

Commissioned & Integrated one Siemens STP’s 5.0 also did ATP & Sigtran Trail

Coordination between different teams (Operations, Planning, VAS, CARE,HLR, CORE) of Vendor, Multivendor, Customer for Site System Installation, Cablings, fiber optics layouts

Coordination with Warehouses for Hardware Shipment Delivery to the sites on Time

Supervised Technicians on Installation of Hardware Delivery based on Floor Plan & Floor Duct

Verification of Internal System Cabling & Cabling towards ext. NE’s (routers etc)

Interaction with the Customer on basis of integration to external NE’s

Planed System Power Up activities with Customer

Network Elements & Tools

SGSN Dx200 SG6 & SG7, Flexi ISN 4.0 & 5.0 (Mobilink, Telenor, Testbed)

DNS Infoblox, LIG 4.0 & 5.0 (Mobilink, Telenor)

Siemens STP V5, Siemens MSC R99 (Telenor)

Linux, Wireshark, Tcpdump, Gtpdump, Monitoring’s & Decoding, Ftp, SecureCrt, Putty, NSN Internal Tools

KalPoint.com, Karachi Pakistan

Web Designing & Development

Key resource in Managing Contents of the Web Portal Sub categories.

Assisted & Designed, Buttons, Banners, Bulk mails, ads and did Web Coding.

Managed Live Cricket matches, Educational activities within the portal.

Tools & Platform Used

Windows 2000 NT, Windows XP, Server environment, MS-IIS,

Adobe Photoshop, Image Ready, FrontPage XP, Dreamweaver, Html, PHP (CMS)

ASP, ASP.Net with VB.Net and JavaScript

Bless Engineering Company, Gujranwala Pakistan

Inventory Control Software Development & Maintenance

Created Inventory Control Software for Electronic Parts assembly

Customized Software to Customer needs with Crystal reports Printing

Performed regular/operational changes to the software

Tools & Platform Used

Visual Basic 6 with Ms-Access, Crystal Reports

NOKIA/NSN TRAINING COURSE & CERTIFICATIONS

vEPC (Cloud) Level3 Certified Munich Germany 2015

EPC Signaling, Warsaw Poland 2015

NCSS FNS 3.0 Certified 2015

NCSS PACO PAO Certified 2015

Flexi NS 2.0/2.2 MME Commissioning and O&M, Warsaw Poland 2014

Flexi NG 2.1 SAE-GW Commissioning and O&M, Warsaw Poland 2014

Flexi NG 2.0 EPC SAE-GW Service Awareness, Dubai UAE 2013

Flexi NG 2.0 EPC SAE-GW Commissioning, Integration and O&M, Dubai UAE 2013

Flexi NS SGSN ATCA SG8 Commission, Integration and O&M, Espoo Finland 2011

DX200 SGSN SG7 Operation & Maintenance, Cairo Egypt 2010

Flexi ISN 3.2 Service Awareness with PL, Munich Germany 2009

Flexi ISN 3.2 to FI4.0 upgrade with PL, Munich Germany 2009

Flexi ISN 3.2, Operation and Maintenance, OJT Pakistan 2008

SGSN SG6 Operation & Maintenance, Bandung Indonesia 2008

ACADAMICS

Bachelors of Science in Computer Science, PIMSAT, Pakistan, 2003 - 2007

REFRENCES (Can be provided on request)

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