Customer Service Engineer
Resume:
Peter Michael Johnson
Minneapolis, MN 55411-2017
*********@*******.***
Summary:
Talented, focused, experienced and personable individual with Sales, Operations, Marketing and Retail background.
Core Competencies:
Operations, Unions, DOT/Transport Canada, Retail, Training, Customer Service, Benefits and Interim Management across Multiple platforms and channels of Distribution.
2017 - Senior Reservation Specialist – Travelliance.
Manage travelers housing requests in the United States, Canada and the Caribbean for several Fortune 10 companies in the United States, Canada and UK. Utilize proprietary software [connix] as well as Windows environments. Trained over 50 new hires in data manipulation, telephone etiquette and credit card generation. Responsible for over 100 phone calls/day.
2016 – 2017: Patient Care Advocate – Express Scripts.
Handle customer service inquiries from members, providers, and physicians related to pharmacy benefits. Assist members in understanding and maximizing the use of their pharmacy distribution programs, gathering information and responding to questions. Documented issues and resolutions. Experienced in managing difficult or emotional customer situations. Answer 90 + telephone calls per day.
2012 – 2015 Driver/Transporter – Park Avenue Center.
Transported patients from addiction crisis centers to local hospitals, and residential treatment centers. Responsible for training other drivers in PHI confidentiality and documenting patient absences to local law enforcement agencies.
2010 – 2012 Driver/Transporter – Doorstep Dental.
Transported mobile dental office to local extended care facilities. Set up office, maintain sterile dental supplies, maintain and update patient files, bring patients to the dental clinic and then tear down the clinic returning vehicle and supplies to corporate offices.
2007 – 2010 Vice President/Regional Manger – Milepost Transportation.
Responsible for 400+ employees, 200+ vehicles in a 4-state and two provinces region with exclusive focus on transporting Railroad Crew members. All P&L, payroll and safety issues. FRA, DOT and Transport Canada certified.
2005 – Present Locomotive Engineer Instructor. IANW, O&StCV, NSSR and others.
Instruct student locomotive engineers in train handling, air brake, FRA rules and Railroad Operating Rules. Worked within a heavily unionized environment with no job actions related to my supervision.
Previously a senior level employee in major corporations, taking early retirement.
BS – University of Minnesota – Chemistry/Biochemistry
MBA – London School of Economics – Macro/Micro Economics.
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