Customer Service Manager

DOLORES A. TRICHE

ac1ovb@r.postjobfree.com

(Cell) 917-***-****

OBJECTIVE

To continue to achieve and learn while enhancing my skills, and to grow within the company.

EXPERIENCE

Experienced with Knowledge in Microsoft Office

E-commerce Operations Manager- Fairway Group Holdings Corp.

July 2016-Present

Empower shift leaders-training, mentoring, and leading by example

Ensure implementation of processes

SOP’s- create, update

Provide direction, leadership and motivation to all associates in your department.

Manage weekly Labor budget

P&L monthly review and a monthly report to increase sales or lower spending

Manage the day-to-day performance of order fulfillment, returns, transfers, and daily replenishment shipments.

Ensure the timely completion of all E-commerce tasks. Most importantly, that all customer orders are shipped, accurately, as soon as possible.

Communicate daily about all order issues.

Recommend and implement best practices to drive efficiencies, for your team to ensure proper steps in fulfilling a customer order.

Ensure all orders are picked, packed and shipped without damages.

The ability able to lead a team of individuals, delegate tasks, and supervise all of the functions that occur in this department.

Manage inventory on a daily basis. This includes, consolidating locations, ensuring product is received in correctly and put away in the appropriate area. This maintenance is for inventory accuracy and part of preparation for (two) physical inventories per year.

Assign, schedule, and supervise the daily tasks and functions of the E-Commerce Staff. This includes sharing and requesting resources as needed.

General Store Manager - Great Atlantic & Pacific Tea Co.

June 2007-December 2015

Cultivate a selling environment within the store by providing leadership and training to associates on product knowledge, selling skills, merchandising standards and customer service. I am responsible for the overall financial performance of the store including merchandise/services sales, expense control, and achievement of sales and profitability goals. I maintain store appearance and merchandise inventory. I ensure compliance with company policies and all loss prevention procedures. My role is to provide employees with a rewarding place to work.

Work in concert with all Government Agencies and remain in compliance with local gov't regulations.

Reduce stock loss, with great customer service and strategic planning.

Review weekly Stock Ledger.

Review monthly P & L.

Prepare & review quarterly budgets.

Maintain sanitary work conditions.

Review weekly work schedules for 200+ employees.

Maintain correct pricing and product coding.

Co-Store Manager- Great Atlantic & Pacific Tea Co.

August 2005 – June 2007

Verbal Communication; Client Relationships; Energy Level; Dependability; Productivity; Customer Service; Attendance; Confidentiality; Emotional Control; Flexibility; Handles Pressure; Independence; Integrity; Professionalism; Self-Confidence; Thoroughness; Judgment; Job Knowledge; Product Knowledge; Multi-tasking; Proactive; Quality Focus; Results Driven; Self-Development; Self-Motivated

Review weekly stock ledger.

Review monthly P & L.

Prepare & review quarterly budgets.

Maintain sanitary work conditions.

Review weekly work schedules for 150+ employees.

Maintain correct pricing and product coding.

Supervise 200+ employees.

EDUCATION

1/2001 DeVry Institute of Technology

US-New York-Long Island City

Earned a certificate in Microsoft Office, Studied Business writing.

5/1992 Howard University

US-Washington D.C

Liberal Arts, Electrical Engineering

REFERENCES

Geraldine Gray - Bernard Fineson

Recreational Therapist

Phone Number: 718-***-****

Reference Type: Personal

Dr. Bruce Urquhart- Nassau Community College

Chairman of English Department

Phone Number: 516-***-****\work-516-***-****

Reference Type: Professional

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