Customer Service Technical Support
Resume:
SILWEDY JAY II P. PEREZ
Tacloban City PHILIPPINES
MOB: 094********
Email: ac1oth@r.postjobfree.com or ac1oth@r.postjobfree.com
OBJECTIVE
To secure a career in a reputable organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.
SUMMARY OF EXPERIENCE
•Capable of maintaining old customers accounts while expanding sales area.
•1yr and 6 month in customer service on billing, 2 years as secretary in production and 3 years purchasing assistant.
•Capable of repairing and upgrading computers, knowledge in Ms Office applications.
•Work experienced in Saipan federal state of the USA former CNMI for 6 years and Kingdom of Saudi Arabia for 5 years
•Capable in using SAP R/3 and SAP easy access.
•Knowledge in webhosting and email hosting troubleshooting website issue and email issue.
CAREER HISTORY
Employer : 1&1 Internet Philippines
Position Held : Technical Support Representative
Period of Service : November 03 2014 to November 03 2015
Duties & Responsibilities:
•Offering new products/ promotion to new & existing customers thru phone
•Analyze and Provide Troubleshooting to steps to customers issue
•Expertise in resolving escalated customer service issue
•Assist in Website and server configuration and email set up clients
•Responsible in escalating issue to higher level of support
•Web hosting and troubleshooting web site issue
Employer : SAUDI INTERNATIONAL PETROCHEMICAL COMPANY (SIPCHEM)
Production : Petrochemical
Position : Buyer and Contracts Secretary
Period of Service : 03 October 2010 – 30 April 2012
Duties & Responsibilities:
•Make sure that all PR has been validated and approve by end users supervisor or manager.
•Submit technical analysis for electrical and mechanical items to the end user
•Submit fair RFQ or invitation to bid if necessary depends on companies’ policies and procedures to all registered suppliers.
•Processing of PO's, PR's & Quotations, Handling PO's, file and retrieve corporate documents and records.
•For overseas supplier need to ask supporting documents to the items and shipping cost
•Reading and analyzing incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
•Prepare purchase orders and send copies to suppliers and to departments originating requests.
•Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
•Respond to customer and supplier inquiries about order status, changes, or cancellations.Perform buying duties when necessary.
•Review requisition orders in order to verify accuracy, terminology, and specifications Documenting and filling of invoices, vendor registration and purchase orders.
•Preparation of Petty Cash Vouchers, Business Travel, Reimbursement Expenses, IT Request, Stationeries, Documents send via UPS/DHL & Monthly Timesheets.
•checking costs, quality and levels of service by preparing KPI and department monthly reports
Employer: NATIONAL METAL MANUFACTURING AND CASTING COMPANY
(MAADANIYAH)
P.O. box 10882 Jubail industrial City 31961 Saudi Arabia
Production : PC-STRAND, SPRING AND MATTRESES CHASSIS, GALVANIZE WIRES
Position : Production Assistant / Document Control
Period of Service : 03 April 2008 – 03 April 2010
Duties & Responsibilities:
•Preparing of daily reports for machines output, break downs and plant activities after collecting the information from all Section Heads.
•Modifying of electrical and mechanical drawings using AutoCAD 2d – 3d program,
•Ensure that the document control function is being performed in accordance with the procedures and in a timely manner
•Ensure that the vendor drawings, hard copies and electronic messages are properly logged into the document control system
•Ensure that all internally prepared drawings are logged in to the document control system and that all issues are properly logged with appropriate transmittal
•Handle the tasks of drawing and processing engineering documents
•Communicate effectively with engineering staff on the status of drawings
•Organize necessary filing and archiving of technical documents
Ensure that all corporate documents are well checked and submitted on time prior to the documents submission due date. It is a fact that not all employees follow the standard format thus making it the responsibility of a document controller to edit documents that have typographical errors and other types of errors that may lead to the disqualification of a document.
Employer : EPLDT COMPANY, PLDT JUPITER COMPOUND
222-224 N. Garcia St. Corner Jupiter St. BEL-AIR Makati City Philippines
+63-2-8987-100
Position Held : Customer Service and Technical Support Representative
Period of Service : December 2005 to March 2007
Duties & Responsibilities:
•Offering new products/ promotion to new & existing customers thru phone
•Assisting clients in billing and payment concerns via credit cards and checks thru phone.
•Expertise in resolving escalated customer service issue
•Understanding and analyzing customers concern.
•Expertise in resolving escalated customer service issue
•Explaining to the customers the cause of the problem
•Responsible in scheduling a field technician if problems are not resolve thru phone.
PERSONAL PROFILE
Religion : Roman Catholic
Marital Status : Married
ACEDEMIC & PROFESSIONAL QUALIFICATIONS
Ama Computer College : Associates in computer technology
Computer Knowledge : MS Office & Access, AutoCAD 2d-3d, SAP,HTML & ASP.Net
Divine Word College High School Department
St. Paul’s Elementary School
REFERENCES
Atty Regina Paredes – Elizarde
Clerk Of Court at RTC Branch 7 Family Court
Tacloban City
Contact this candidate