Vladimere Esteban San Pedro

**** *. ******* ******, **********, Bulacan

Mobile #: +639**-*******

ac1osq@r.postjobfree.com

Objectives:

To be able to meet the satisfaction of the customers and clients. Interested in devoting to natural ability, training, and energy; guided by a belief that exercise of industry, tact, loyalty, accuracy, modesty, and cooperation are essential to success; to be established in an occupation that has a future, and will compensate enough to enable to maintain a decent standard of living.

Special Skills:

Broad Communication Skills

Computer Literate ( Microsoft word, excel, power point, movie maker)

Have a good relationship towards work, flexible, able to react and take the initiative quickly

Hard working, willing to be trained and able to work under pressure

Can handle functions related to the F& B Service and Customer Service

Work Experience:

Joey Rosita Foods Corporation ( Jollibee- Franchised)

Assistant Restaurant Manager

Jollibee Starmall San Jose del Monte

GF Starmall SJDM Quirino Highway

Duties and Responsibilities:

Reports to the Restaurant Manager, Operations Management Trainee assists in the achievement of the overall Store Business Objectives specifically in the:

1. Implementation and assurance of compliance on Food, Safety and Cleanliness Programs for the assigned area.

2. Day-to-day operations effectiveness of Dine-In and Take-Home Sales Services; Ensures customers' needs are attended to promptly;

3. Sales building initiatives by providing leadership support to Restaurant Manager through client business relations for assigned institutional accounts and customer engagement;

4. Assessment of opportunities in operations and cost management to ensure sales and growth targets are met, if not exceeded;

5. Workforce management of the assigned store, which includes manpower planning, hiring and orientation/certification of new members in the team, managing of schedule and shifts.

6. Implementation of other store administrative activities necessary to carry out the business such as but not limited to office organization, securing of government permits and Store Reports Preparation, and programs such as Store Safety.

Shore Solutions Inc.

Customer Service Representative

2/F The Square Bldg., Greenfield District Shaw Blvd. cor. Edsa, Mandaluyong City 1500

July 2013 – November 2013

Duties and Responsibilities:

1. Determines requirements by working with customers.

2. Providing excellent customer service.

3. Processing customers' bulk orders.

4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

5. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

6. Maintains call center database by entering information.

7. Keeps equipment operational by following established procedures; reporting malfunctions.

8. Attending to customers' needs, requests and concerns and addressing customer's complaints.

9. Reporting daily transactions.

Jollibee Foods Corporation

Data Encoder /Data Entry Analyst (Team Leader)

National Business Channel - Jollibee Express Delivery Services

9th/F Jollibee Plaza Bldg. Emerald Ave., Ortigas, Pasig City

October 2012 – July 2013

Duties and Responsibilities:

1. Ensures the correct and timely report issuance particularly standard files in relation to the productivity and quality targets of the Jollibee Express Delivery Services Department.

2. Checks the information quality of Customer’s Data and ensures that these are properly registered in the system.

3. Checks completeness of worksheets and other related documents and give feedback if necessary before encoding the details in the user application system.

4. Performs self-audit of administration details of the report before endorsing it to the immediate supervisor.

5. Assists in amending reports based on review done by supervisor, as necessary.

6. Provides suggestions on process improvements.

7. Performs administrative aide functions.

Affiliations:

Smiles Club Norzagaray 2011, Member

Singles for Christ, Team Leader Norzagaray, Bulacan Chapter 2012

Seminar and Training Attended:

• Basic Operations Training Program Jollibee Foods Corporation Karina Building Ortigas Pasig City March 28, 2014

• Let’s Communicate Session A Basic Oral and Written Communication Program Karina Building Jollibee Center Pasig City June 29, 2016

• First Aid Training Red Cross Philippines Jollibee Malolos Crossing Malolos City, Bulacan August 24, 2016

• Bayview Park Hotel Manila Advanced Module of the Skill Enhancement Program (Practicum/50 hrs) “Kitchen Helper” 1118 Roxas Boulevard, corner U.N. Avenue Ermita, Manila on September 25, 2010

• Max’s Restaurant (Sta. Maria, Bulacan) On the job training (Practicum/300hrs) Customer Service Assistant/ Waiter Gov. F. F. Halili Ave., Sta. Maria, Bulacan on June 2010-August 2010

• Manila Hotel “Housekeeping Procedure and Bed making Demonstration” Ms. Natalie Torres-Ramirez, Asst. Vice President-Banquet Sales on January 20, 2010

• World Food Expo 2009 “Recipe Standardization and Costing for Food” Joel B. Pascual, President Premier Event Plus Group Inc. World Trade Center, Metro Manila on August 5, 2009

• Baguio Teachers’ Camp “Leadership and Team Building Seminar” Baguio Teachers’ Camp, Baguio City on February 6, 7, 8, 2009

• Puerto Nirvana Beach Resort “Basic Resort Operation and Introduction to Eco Tourism” Ms. Aileen Bareng, Senior Tourism Operations Officer Puerto Galera, Oriental Mindoro on October 27 – 28, 2008

• Bayview Park Hotel Manila “Basic Hotel Operations Seminar” Atty. Eugene T. Yap, General Manager 1118 Roxas Boulevard, corner U.N. Avenue Ermita, Manila on October 10, 2007

Personal Data:

Age: 30

Birthdate: May 14, 1987

Birthplace: Sta. Maria, Bulacan

Height: 161 cm

Weight: 154 lbs

Civil Status: Single

Nationality: Filipino

Educational Attainment:

Tertiary Norzagaray College 2007 – 2010

Norzagaray, Bulacan

Bachelor of Science in Hotel and Restaurant

Management – CUM LAUDE

Our Lady of Fatima University 2003-2004

Bachelor of Science in Nursing

Secondary Colegio de Sta. Monica de Angat 1999-2003

Angat, Bulacan

Primary Colegio de Sta. Monica de Angat 1993-1999

Angat, Bulacan

References:

Mr. Allan M. Quizon

Restaurant Manager

Jollibee Starmall SJDM

044-*******

Ms. Lita Mateo

Restaurant Manager, Max’s Restaurant Sta. Maria Branch

Gov. F. F. Halili Ave., Bagbaguin, Sta. Maria, Bulacan

+639**-*******

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Vladimere E. San Pedro

Applicant’s Signature

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