Manager Customer Service

Michelle Ghunmeyeen

** ******** ***** *******, ** 30328

M: 228-***-**** ********.**********@*****.***

PROFILE:

Customer-focused manager with over 12 years of experience in operational/visual management, customer service, and supervisory positions. Verifiable track record of increasing retail profit margins with success in capitalizing on growth opportunities, implementing promotional marketing strategies, and upholding fiscal integrity. Articulate communicator and effective trainer skilled in achieving employee buy-in with company objectives. Respected, trusted manager who upholds highest ethical standards. Core skill areas include:

EMPLOYMENT:

Tuesday Morning Atlanta, Georgia (March 2017 – Present)

Assistant Store Manager

Directly responsible for assisting the store manager in the day-to-day operations, managing all aspects from store performance, inventory, security, customer service, staff, and visual integrity.

●Review store’s key business indicators to identify problems, concerns, and opportunities for improvement in order to achieve organizational goals

●Work as a contributing member of the team resulting in exceeded store sales and profit targets

●Utilize leadership skills to nurture a culture of empowerment which inspires employees to remain motivated and passionate about their jobs

●Design and maintain all visual displays and standards

Tax and Go Atlanta, Georgia (October 2012 – December 2016)

Managing Partner

Shared the responsibility of managing and growing a one-stop tax and financial service agency with more than 200 clients.

●Building clientele through various promotional strategies

●Developing and cultivating long-term relationships by maintaining ongoing communication with clients

●Overseeing the daily operations of the business including administrative/accounting functions, purchasing, and inventory control

Forever 21 Atlanta, Georgia (May 2008 – December 2013)

Visual Merchandising Manager

Managed a 16,000 sq.ft. retail-clothing store targeted toward young, hip men and women with annual sales exceeding $13M, while creating and upholding an impactful visual presentation at all times.

●First Visual Manager within district to garner the company’s “Best of the Best” designation outpacing 500 other Visual Managers nationwide

●Supervised an in-store visual merchandising team of 6-10 members as well as a support staff of 60+

●Increased annual sales on average by 16%, executing, delivering, and exceeding the company’s business objectives

●Maintained all daily visual standards, stock standards, and control while adapting the visual directives to react to sell-through and business trends

●Conducted weekly meetings to inform management and staff of all current objectives and promotions

EDUCATION:

B.S.B.A.: International Business, The University of Southern Mississippi, 2006

Minor: Fashion Merchandising, Marketing

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