Customer Service Part Time

POONAM KHULLAR

*/** ********* ****, ******* Hill, NSW 2763, Mobile: 040*******

**********@*****.***.**

Results-driven professional looking for a career in the field of accounting having recently graduated from relevant study. Seek to apply my knowledge and experience of accounting principles and practices along with using my previous professional skills of being in customer service. Capable of analysing problems and proposing relevant solutions.

EDUCATION

2017 - Present Professional Year Program

ECA, Sydney, Australia

(A program by ECA which provides the understanding of Australian business culture and helps in improving the business communication skills)

2014 – 2016 Masters in Professional Accounting

King’s Own Institute, Sydney, Australia

(My studies included Financial Accounting, Management Accounting & Finance, Taxation, Information Systems, and Auditing & Assurance, MYOB)

2002 – 2004 Masters in Sociology

Punjab University, Chandigarh, India

1999 – 2002 Bachelor in Arts

Punjab University, Chandigarh, India

EXPERIENCE

Boardroom, Sydney, Australia June 2016 – May 2017

Data Processing Officer

Processing of applications and ensuring input of accurate data in software for Unlisted and Listed clients.

Static changes as per AML, FATCA requirements, corporate Actions, Off market transfers, deceased estates for Unlisted and Listed clients.

Establishing effective systems for record retention by creating database for daily correspondence tracking.

Mossee, Parramatta, Australia Nov 2014 – Nov 2015

Data Entry and Store Assistant – Part Time

(The Store operations were closed in October 2015 due to some personal problems)

Verified information in computer is accurate and updated.

Assisted with payroll for employees and entered data into payroll document.

Establishing effective systems for record retention by creating database for daily correspondence tracking.

Cinestar Fashions, Liverpool, Australia Mar 2014 – Oct 2014

Store Assistant – Part Time

Ensured smooth running and optimum sale levels of the business.

New innovations and ideas for store.

Hero Management Services, Gurgaon, India May 2002 – Aug 2008

Customer Service Executive

Providing effective customer service, inbound and outbound, on various financial services operations like balance transfers on credit cards etc.

Regular reporting of everyday performance metrics to stakeholders.

Help identify process limitations and risks and propose measures of improvement to enhance business performance and targets.

Awarded “Best Performer of the Campaign” for the year with Hero Management Services in 2004.

SKILLS:

Organised, disciplined and self-motivated.

Competent in handling work pressure and meeting deadlines.

Self-motivated to find effective ways of operational activities

Ability to effectively prioritize tasks

Working knowledge of accounting software MYOB

Proficiency with MS Office suite of applications including Excel

Capable of working with minimal supervision

Effective oral and written communication

Contact this candidate