Frank W. Ngai

Dix Hills, NY ***** 631-***-****

www.linkedin.com/pub/frank-ngai/10/962/80http://www.linkedin.com/in/firstname.lastname/ ac1olz@r.postjobfree.com

Project Manager

Drive Global Project Management Capture Best Practices Direct Strategy and Business Development

Highly-effective Project Manager with proven track record of mission-critical global / strategic information technology implementations and business initiatives. Collaborate with key stakeholders and senior leadership providing updated status reporting. Leverage analysis and problem solving skills in resolving gaps and issues. Known for effective presentation, time management, and communication skills. Achieve results managing multiple projects in fast-paced environments.

Project / Software Development Life Cycle

Schedules and Budgets

Business Requirements

Quality Assurance Practices

Vendor Management

Problem Management

Customer Relationships

Risk Management

Change Management

Logistics And Transportation

Professional Experience

State of New York – Metropolitan Transportation Authority, Jamaica, NY

IT Project Manager / Consultant / Unique Comp Inc. 2016 to March 2017

Manage interdepartmental/interagency technology initiatives for the MTA IT Program Management Office to meet corporate and strategic objectives. Align technology with the overall MTA business strategy to provide an enterprise-wide approach to execute the portfolio of technology initiatives and projects by promoting best practice project management standards and methodologies.

Led 3rd party software vendor, MTA IT and all-agency business teams to the implementation of the IBM TRIRIGA Office Space Management system, overseeing the software procurement, infrastructure environment setup, project planning, on-time deliverables and budget.

Project management of Infor Enterprise Asset Management / Division of Subway - Foundations project, accounting for 3rd party software vendor adherence to MTA project management best practice standards. Managed MTA IT project planning initiatives and software/hardware requirements of business team.

ARROW ELECTRONICS, INC., Melville, NY

IT Project Manager 2007 to 2015

Managed cross-functional global logistic, IT application, and Infrastructure teams. Oversaw conversion and implementation to single Global Oracle ERP system (UNITY). Managed the upgrades and ongoing enhancement project requests of current Warehouse Management System.

Directed Microsoft Active Directory 2003 to 2010 upgrade project, including directing global meetings, presenting detailed project plan and managing individual implementation tasks, accommodating various time zones.

Handled project upgrade for Transportation Management System – UPS and FedEx Software Upgrade, including hardware / software budget, collaborating with outside vendors, and overseeing on-time delivery of hardware, improving operating system efficiency.

Led 3rd-party software vendors and quality assurance team testing, ensuring accuracy and completeness of all required project deliverables.

Accounted for accuracy of all deliverables, including creating project plans, implementation schedules, and managing meetings. Managed conversion of ALF In-Plant stores onto warehouse management system, preparing for UNITY system.

Managed conversion of warehouse facilities to warehouse management system for operations in Australia, Europe, Singapore, Hong Kong, Penang, and Taiwan, including directing cross-functional meetings with global stakeholders, analyzing data / gap analysis, status reporting, reviewing network infrastructure and equipment requirements with the local warehouse and infrastructure teams, resulting in 90% of projects delivered meeting scope, schedule, cost commitments and ensuring adherence to company’s best practices.

Frank W. Ngai ac1olz@r.postjobfree.com Page Two

ARROW ELECTRONICS, INC. (Continued)

IT Service Delivery Assurance Manager 2006 to 2007

Managed resolution of delivery errors and problems. Collaborated with problem management owner.

Collaborated with IT personnel, including directing IT root cause meetings, stopping problem reoccurrence, and ensuring adherence to problem management process.

Managed daily project activities, tracking problem trend analysis and delivering data to management.

Maintained preventative measures by conducting post-incident reviews (PIR) and communicating results to stakeholders.

Led problem status meetings, resulting in members having comprehensive information and ensuring timely and accurate resolution.

IT Application Development Manager 1997 to 2006

Managed support roles with onshore / offshore Sales, Product, Finance Production Support, and Special Projects teams, including global IT special projects, business requirements, cost estimations, scheduling, coding, testing, and project completion dates.

Managed completion of virtual warehouse development project, including directing stakeholder meetings, designing comprehensive implementation, and overseeing automation plan, enabling sales of non-owned inventory parts and access to new parts not available to competitors.

Managed Y2K conversion team code changing, unit testing and System Quality Assurance testing.

Maintained daily query and management of incident tickets by assigning to developers, leveraging problem-solving skills, and collaborating with IT, reducing resolution turnover time by 50%.

Oversaw staff career development and performance management, resulting in higher efficiency, productivity, and morale.

Additional related Experience

REUTERS AMERICA INC., Hauppauge, NY

IT Project Leader

STANDARD MOTOR PRODUCTS, Long Island City, NY

IT Project Leader

BROOKDALE HOSPITAL MEDICAL CENTER, Brooklyn, NY

Programmer Analyst

Education

Certificate in Computer Technology, New York University, New York, NY

Bachelor of Arts, CUNY at York College, Jamaica, NY

Certification

ITIL Foundation Certification, New York, NY

Certified Scrum Master (CSM), Scrum Alliance

Professional Development

Agile Practitioner, Softskill

Project Management Professional (PMP) 36 Hour PMP Exam Preparation Workshop, PMILIC

Project Methodology – Concepts and Methodologies, Project Consulting, and Risk Assessment

Project Management Program, Integrated Project Systems

Identifying and Confirming User Requirements, Learning Tree Management Institute

Leading Virtual and Remote Teams, Learning Tree Management Institute

Continuous Process Improvement, Arrow Internal training

Improving Managerial Skills of New or Prospective Manager, American Management Association

Boot Camp for Software Quality, Quality Assurance Institute

Technical Skills

ANSCOBOL, CICS, DL/1, DB2, VSAM, Unix Business Objects, ORACLE, SQL

MS Office Suite, MS Project, MS Visio, MS PowerPoint and SharePoint

CA Clarity, NIKU Workbench, Service Desk Manager, HP Quality Center

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