Manager Software Developer

PROFILE

An accomplished IT professional with a proven track record of high performance in large, global companies. Valued for strategic mindset, functional breadth, collaboration & drive for excellence. Successfully utilized analysis, insights and team approach to drive operational & architectural improvements. Led several large scale systems integrations, & established high performance organizational teams in support of business objectives. Strong interpersonal skills, capable of resolving multiple complex problems for improved operations and customer service.

Core Areas of Expertise:

IT Strategy, Portfolio Planning & Execution

Global IT Delivery – Complex Systems Integrations

eCommerce Solutions

Technical Program & Project Management (Agile & Waterfall),Agile Scrum master, Change Manager

Process Re-engineering / Solution Architecture Design/Data Center Migration

Contract Negotiations, Proposal Developments & SLA management

Industry Competency:

Pharma

Retail

Shared/Managed/Devops Services

Health Care

Technical Competency:

Programming :

Visual Basic, PL SQL, Business Objects 5.1.3, Broadcast Agent, Business Objects/ Web Intelligence SDK, Crystal Report .Net, Informatica 6.1,

Tools:

Informatica 6.1, TOAD, SQL Plus, Systems Management Server, Visio,MS Office Project Professional 2003, MS Visual Source Safe, Siebel Analytics 7.7.1.9,7.7.1.10,7.8.5.2, OBI 10.1.3.3.2

Methodologies:

OLAP, OLTP, ETL, SCRUM, Waterfall/Agile,SDLC, Data Warehousing, BI, Project Management, Solutions Architecture, Validation process

Database:

Oracle 8i/9i, MS SQL Server 7.0/2000, MS Access

Education:

B.E., Electronics & Telecommunication Engineering (1996), Utkal University, India

Notable Highlights:

Over 16 years of experience in IT Strategy, Application Development and Support for Fortune 500 companies

Transformation from Managed Service to Devops giving a saving of 10ML across R&D Space

Experience in coaching and mentoring in Agile scrum

Managing data center migration for US Field Sales (Appx. 300+ Servers)

Established operational improvements in the systems supporting Clinical Trial processes through a managed services DevOps framework resulting in a 60% backlog reduction and 33% cycle time improvements. This resulted in savings of over $20M

Improved core, customer facing revenue generating applications, enabling sales of over $14B through effective redesign, development and quality controls

Developed and managed demand capacity models in support of development and application support

Led ERP deployments to replace key legacy applications that supported clinical trials resulting in streamlining business processes and improving performance

Managed offshore delivery and release management for several applications ensuring adherence to SLAs and Metrics

Professional Experience

Senior Manager – CRM/Retail & Consumer Goods, Cognizant Sep 2000 - Current:

Client: Walgreens, USA Dec2016 – Till Date

Program: Mobile/Digital Innovation & Products

Role: Program Manager

Responsible for the Mobile portfolio of applications for the ecommerce division of Walgreens with a budget greater than $10MM

Ran Scrum of Scrums for Android/iOS/Boots applications and managed their roadmaps

Lead a team of over 20 resources ensuring demand capacity management, on time delivery and high quality work products

Developed and managed reporting to C-Suite leadership on program status

Technology used were : .Net,Oracle,Crashlytics,Selenium

PROGRAM: R&D – Managed Service

CLIENT: Amgen, USA

Oct.2014 – 2016 Dec.

Role: Program Manager

Responsible for the R&D Managed Services portfolio of applications with a budget of $2MM in a multi-vendor environment

Led the integration of eClinical applications using the “Smart trial” framework

Conducted project & demand-capacity planning to meet the business needs of Amgen

Was the single point of contact for Cognizant’s Managed Service offering

Worked with Amgen Stakeholders and Delivery Managers to deliver functionality

Ensured adherence to company policies and regulations

Maintained infrastructure asset inventory

Ensured adherence to program SLAs and managed reporting to Amgen’s senior leadership

Technology used were : Siebel, Oracle,Informatica

PROGRAM: US Field Sales

CLIENT: AstraZeneca, USA

2011 – 2014 Sept.

Application Service Manager/Project Manager for AD/AM projects

Managed Application Development and support for the US Field Sales projects for AstraZeneca with a budget of over $3MM

Developed and deployed roadmaps in support of business priorities around Electronic Field Coaching, Drug Sample Fulfilment, Timecard Compliance for Field Sales Representatives, Managed Market CRM, Data Center migration, etc

Led a team of over 20 resources in an offshore/onshore model

Worked with a cross functional group to ensure infrastructure and application requirements were fulfilled

Managed stakeholder expectations through transparency and regular status updates

Technology used were : Siebel, Oracle, Informatica, Salesforce

PROJECT: CTMS Support

CLIENT: Schering - Plough, USA

Sept. 2009 – Oct . 2011

Project Manager

Provided L2/L3 support of the Siebel application which supported Clinical Trial Management

Had responsibility for user provisioning, release management and enhancement delivery

Delivered a high availability infrastructure architecture

Led a team of 4 resources that worked in a multi-vendor environment

Conducted Project Planning and Tracking, Delivery Execution, Testing & People Management

Managed Stakeholder expectations through regular SLA and OPEX reporting

Technology used were : Siebel, Oracle, Informatica

*Other Professional Experience

Project

Client

Role

Duration

Global KPI

Novo Nordisk,USA

Project Manager

Mar.2009 – Aug.2009

CTT

Nokia,Singapore

Project Manager

Apr.2008 – Feb.2009

Pfizer Analytics Reporting

Pfizer Inc.,UK

Solution Architect

July.2005 – Mar.2007

Richter Report Migration

Levis,USA

Project Lead

Dec.2004 – Jun.2005

CSSG

Cendant Mortgage,USA

Project Lead

Aug.2004 – Nov.2004

Griswald Reporting

Levis,USA

Software Developer

Apr.2004 – July.2004

Annual Reporting Plan

Levis,USA

Software Developer

Aug.2003 – Feb.2004

TTM

FDMS,USA

Software Developer

Feb.2003 – Jun.2003

Brinker Catering System

Brinker,USA

Software Developer

Nov.2002 – Jan.2003

Sales Net

Northwest Airlines,USA

Software Developer

Aug.2002 – Oct.2002

Quoting Engine

Lifegaurd,USA

Software Developer

Sept.2000 – July.2002

Oil Tracking System

Trupti,India

Software Developer

Apr.1998 – Aug.2000

Hospital Management System

Kalinga, India

Software Developer

Dec..1997 – Mar.1998

*Furnished upon request

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