Customer Service Representative
Resume:
Latarius E. Jones
Louisville,KY
ac1oj4@r.postjobfree.com
Objective: To obtain a position with a growing company in which I can also grow with. To give my full potential in a position in hopes to advance and excel in life and career
Experience: Carewise Health/Heathcare Support Louisville, KY
Clinical Support Specialist 05/2016 to 8/2016 Build and approve cases for medical procedures using ICD10 codes and CPT codes.
Speak with doctors offices and hospital in regards to procedures being approved of denied.
Skills: Learned some procedure codes, CPT codes, Communication and medical terminology.
RX Crossroads Louisville, KY
Customer Service Representative 06/2015 to 09/2015
Assist patients who have Hyperlipidemia (High Cholesterol) in getting their prescription filled.
Set up dates and times to have the patients medication mailed to their homes.
Answer any questions regarding the medication ie; how to administer the drug, when to take it.
Skills: Learned about a new medication and communication and also medical terminology.
Anthem/Aerotek Louisville, KY
Customer Service Specialist 10/2014 to 02/2015
Assist consumers trying to enroll in Anthem insurance.
Work on reports that would correct any Anthem errors that would stop an applicants application from being approved.
Maintenance on enrolled individuals that wanted to add or delete dependants or any other changes that they may need.
Skills: MS Excel Spreadsheet, Microsoft Word,E-mail and enrollment
Humana Louisville, KY
Medicare Risk Adjustment 02/2012 to 04/2013
Contact medical facilities and medical providers to collect medical records.
Upload medical records to send to a third party vendor to be reviewed for insurance purposes
Make several phone calls to several different facilities in search of lost or misplaced medical records
Skills: MS Excel Spreadsheet, Microsoft Word,E-mail, Communication and fax.
Wal-Mart Louisville,KY
Customer Service Representative 08/2009 to 05/2010
Checked to ensure that appropriate changes were made to resolve customers' problems.
Executed daily operations of cash transactions.
Manpower Temp Agency Louisville,KY
Republic Bank/Tax Solutions 06/2009 to Present
Assist taxpayers as well as tax preparers with any tax questions.
Fax tax forms to different tax offices as well as updating any new data into the office database.
SHPS
Enroll federal government employees with their benefits plans
Assist federal employees with any changes to their benefits and updating their information.
Adecco Temp Agency Louisville,KY
Onboard Advancement Program 05/2008 to 06/2008
Assist teachers from all over the world with grading of cats testing.
Make sure teachers have sharpened pencils and new test to grade whenever needed.
ICT Group Louisville,KY
Customer Service Rep/Trane Heating and Air 06/2007 to 05/2008
Checked to ensure that appropriate changes were made to resolve customers' problems.
Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills: MS Excel Spreadsheet, Microsoft Word,E-mail and Internet
Education: Continental Academy Coral Gable, FL
High School Diploma 2001
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