Insurance Manager

Hazel Ann Lovete- Odrada

**** ***** *****, #** *** Diego, CA 92139

Mobile No.: +1(908)265- 3794

E- mail: ac1ohv@r.postjobfree.com

Technical Summary

● 10 months Reset Operation Specialist

● 2+ years recertification administration.

● 5+ years application support.

● 2+ years systems supervisor.

● 7+ years extensive work experience in information technology focusing on programming, systems development and testing

● 7 months as actuarial assistant

Skills

Hardware : PC

O/S : All versions of Windows, UNIX

Languages : Visual Basic 5/6/.NET, QA Run, Autosys, JIRA System Software : VBA, MS Access, Crystal Reports, Vantive 8.0,, MS- Project, Visio, MS- Office Database : MS- SQL 2000, Sybase 11/12, Oracle 9i, DB2 Work Experience

Company: ICAP Philippines

14/F RCBC Savings Bank Corporation Center 26th

and 25th

Streets Bonifacio South, Bonifacio Global City, Taguig City Position: RESET OPERATIONS SPECIALIST Feb 29, 2016 – Dec 18, 2016

● Conduct live runs for the post traded process per currency.

● Responsibilities

- For run related – ensure check list were completed, all Client and Sales instructions are in place.

- Conduct User Acceptance Testing to ensure the successful delivery of new products or improvements from time to time.

- Be aware of any changes to software or systems and ensure that well briefed and understand the changes.

- Ensure that all procedure documentation is maintained and regularly updated

- Client related – manage pre and post trade interaction with clients, including making sure setup is correct prior to submission and handling any issues that may occur afterwards.

- Risk management – proactively manage risks within the business on a night to night basis ensuring that they are dealt with in an efficient and suitable manner. Ensure all incidents that occur during the shift are identified, assessed, recorded, escalated and reported to shift manager.

● Environment

O/S : Windows 7 Enterprise

System Software : Visual Basic. NET

Database : MSSQL 2014

Company: Barclays Capital Services Limited

Marina Bay Financial Centre Tower 2, #23- 01 10 Marina Boulevard, Singapore 018983

Position: GLOBAL INFORMATION SECURITY ANALYST June 06, 2013 – Jan 22, 2016

● Global Information Security (GIS) engages in a range of activities to maintain the confidentiality, integrity and availability of the firm's information assets and to assist Information Technology deliver secure solutions to the business. Recertification team facilitates the recertification process for business critical applications and shared drives.

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Resume of Ms. Hazel Ann Lovete Odrada

● Responsibilities

- Act as the Relationship Manager for the applications assigned to you to coordinate the end- to- end recertification process.

- Work with recertification/application owners to ensure their applications meet the recertification deadlines

- Ensuring processes comply with audit requirements, evidences documentation and QA

- Monitor feeds from systems and validate the data quality.

- Initiate and follow up on service requests in a timely manner.

- Monitor the team mailbox to ensure queries are responded to in a timely manner

- Develop and deliver reports to business users and management as required.

- Escalate technical and non technical issues to management and support teams as required.

- Work on ad- hoc projects and assignments.

- Ongoing communication with IT and business users in relation to any recertification or general queries and updates

● Environment

O/S : Windows XP, Window 2000, Unix

System Software : VBA, MS Excel

Database : MSSQL 2000, Oracle

Company: Barclays Capital Services Limited

8th floor 60B Orchard Road,

Atrium @ Orchard,

Singapore 238891

Position: APPLICATION SUPPORT June 11, 2007 – Aug 30, 2012

● Market Risk applications comprise mainly of MARS, SRE, Bedrock, and ELM which determines the bank’s acceptable levels of exposure to market related risks.

● Responsibilities

- Monitor all Market Risk batch programs and applications which include handling user’s and developer’s queries received via phone call, email and bchat messages.

- Ensure that while on shift, incedents and problems encountered are resolved immediately and escalated properly to next in line support, or to developers if necessary.

- Make certain that all application releases are completed within the time frame and that all items have been verified to guarantee smooth and correct batch/application run.

● Environment

O/S : Windows XP, Window 2000, Unix

System Software : VBA, MS Excel, Autosys 4.0 Database : MS Access, MSSQL 2000, Sybase 12.5.1,Oracle Company: HEADSTRONG PHILIPPINES, INC.

15/F Urban Bank Plaza, Chino Roces Avenue corner Sen. Gil Puyat Avenue Makati City 1200 Philippines (Tel No +63(2) 8861888) Position: IT CONSULTANT May 15 2006 – April 20, 2007 Client: American International Underwriters Corporation

● Cash Management System

- An insurance cash receipting system for Taiwan, Korea, Indonesia, Singapore, Philippines and Malaysia.

● Responsibilities

- Analyze data and situations

- Identify and solve problems

- Reason logically, draw valid conclusions, and develop effective solutions

- Apply creative thinking in the design of methods of processing data with electronic computers

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Resume of Ms. Hazel Ann Lovete Odrada

- Monitor and resolve problems with information processing systems hardware, software and processes

- Develop, test and deliver programs to specifications given

- Comply with stated SDLC model(s) that apply to the system requirements for both developing systems as well as implementation life cycle for off- the- shelf systems

- Insure that developed software code is optimized to meet or exceed stated response time and processing requirements and process efficiently on hardware platforms

- Comply with problem and change management processes in order to provide fast response to unexpected problems and be proactive with solutions that avoid potential problems

● Environment

O/S : Windows NT

Languages : Visual Basic 6, COM

System Software : VBA, MS Access, Crystal Reports, MS Project, Visio

Database : Sybase 11/12

Company: BANCNET, INC.

10/F Vernida IV Bldg

128 L.P. Leviste Street, Salcedo Village Makati City Philippines (Tel No + 63(2) 8568100)

Position: SYSTEMS DEVELOPMENT SUPERVISOR June 16, 2004– May 2006

● Bills Payment Report System

● Debit POS Report System

● China Union Pay Settlement Report System

● Withdrawal Transaction Monitoring Report System

● Project Status Tracking System

● Bills Payment Charge Slip System

● Responsibilities

- Planning, directing, coordinating and controlling the activities of the project team and ensuring the delivery of the application systems development and maintenance services to other departments and Member Banks

- Conduct certification testing for Member Bank’s ATM and Point of Sale Terminals according to BancNet standards.

- Lead the developed and support Debit Point of Sale Report System. The system will run daily batch processing report for member banks, treasury bank and merchants.

- Lead the system development and support for Bills Payment Report System. The system will load member banks bills payment text file, generate text file reports, print reports by list, zip files and data transfer to member banks, treasury bank and bills payment institutions.

- Assisted in the development for China Union Pay Settlement Report System. Settlement reports for China Union Pay’s ATM holder to be sent to China Union Pay in China, member banks and security bank.

- Developed Project Tracking System for in- house use.

- Developed check digit algorithms for Bills Payment Institutions in BancNet Online System in JAVA.

- Monitor and assist in developing Social Security Systems Loan Repayments System Facility in JAVA. Out- source to vendor.

- Generate monthly bills payment charge slip for member banks.

● Environment

O/S : Windows NT, Windows XP, Windows 2000 Server, Unix Languages : Visual Basic 6, Java 2 (J2SE/J2EE), JSP, Java Script, HTML, HTTP, COM

System Software : VBA, Crystal Reports

Database : MS- ACCESS, Sybase, Oracle

Company: INFORMATION PROFESSIONAL, INCORPORATED (IPI) Room 1904 19 flr Herrera Tower

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Resume of Ms. Hazel Ann Lovete Odrada

Herrera cor. Valero Street, Salcedo Village, Makati City Philippines

Position: IT CONSULTANT May 15 2001 – June 15, 2004 Client: American International Underwriters Corporation

● Cash Management System

- An insurance cash receipting system for Taiwan and Korea

● Responsibilities

- Analyze data and situations

- Identify and solve problems

- Reason logically, draw valid conclusions, and develop effective solutions

- Apply creative thinking in the design of methods of processing data with electronic computers

- Monitor and resolve problems with information processing systems hardware, software and processes

- Develop, test and deliver programs to specifications given

- Comply with stated SDLC model(s) that apply to the system requirements for both developing systems as well as implementation life cycle for off- the- shelf systems

- Insure that developed software code is optimized to meet or exceed stated response time and processing requirements and process efficiently on hardware platforms

- Comply with problem and change management processes in order to provide fast response to unexpected problems and be proactive with solutions that avoid potential problems

● Environment

O/S : Windows NT

Languages : Visual Basic 6, COM

System Software : VBA, MS Access, Crystal Reports, MS Project, Visio

Database : Sybase 11/12

Company: AETNA PHILIPPINES

104 Hererra St., Legaspi Village

Makati City

Philippines

Position: ASSOCIATE APPLICATION SPECIALIST November 1997 – April 15, 2001

● Withholding Tax Certificate System

● Franchising System

● Commission System

● Common Id System

● Inventory Management Systems

● Responsibilities

- Analyze data and situations

- Identify and solve problems

- Reason logically, draw valid conclusions, and develop effective solutions

- Apply creative thinking in the design of methods of processing data with electronic computers

- Monitor and resolve problems with information processing systems hardware, software and processes

- Develop, test and deliver programs to specifications given

- Comply with stated SDLC model(s) that apply to the system requirements for both developing systems as well as implementation life cycle for off- the- shelf systems

- Insure that developed software code is optimized to meet or exceed stated response time and processing requirements and process efficiently on hardware platforms

- Comply with problem and change management processes in order to provide fast response to unexpected problems and be proactive with solutions that avoid potential problems

● Environment

O/S : Windows 98/NT/2K

Languages : Visual Basic 6, SYNON/2E, QUERY/400, QUERY MANAGER, 4

Resume of Ms. Hazel Ann Lovete Odrada

CL and SQL/400

System Software : VBA, Crystal Reports

Database : MS- SQL, MS- Access

Company: AETNA PHILIPPINES

104 Hererra St., Legaspi Village

Makati City

Philippines

Position: ACTUARIAL ASSISTANT TRAINEE March 3, 1997 – November 1997

- Computed premiums for product development

- Computed reserves for the valuation and admitted/non- admitted assets on a monthly basis.

- Assisted in the Corporate Annual Statement Report for 1996.

- Created the life products in the Tillinghas Actuarial Software.

- Conducted researches in other insurance companies. Trainings/Seminars

● Visual Basic .NET, June 2006

● Fundamentals of Software Quality Assurance, December 2005

● ATM and Operations Center Seminar, BacnNet, September 2005

● Electronic Channels Management Programs, BancNet, June 2004

● Crystal Report 10 Design I, II and III, Training.Net, July 2004

● Introduction to Java Programming, Meralco Foundation, October 2004

● Vantive 8.0, AETNA THAILAND, May 2000

● Mastering VISUAL BASIC 5.0 Advance and Fundamentals, MISNET, April 1999

● Implementing a DB Design on SQL Server 7.0, MISNET, March 1999

● Intro to Programming, Institute of Advance Computer Technology, January 1999

● AS 400 and SYNON 2/E, Relational Database Design and Front Page. Query/400, Query Manager, SQL/400, Basic CL and Basic RPG Programming Introduction. Aetna Philippines

Passed Insurance Exams

● FLMI 280 (Principles of Life and Health Insurance)

● FLMI 290 (Life and Health Ins Company Operations)

● FLMI 301 (Insurance Administration)

● FLMI 310 (Legal Aspects of Life and Health Insurance U.S.)

● FLMI 320 (Marketing Life and Health Insurance)

● ACS 100 (Foundation of Customer Service)

● FLMI 371 (Insurance Risk Management)

● FLMI 340 (Information Management in Insurance Companies)

● FLMI 330 (Insurance Management)

Education

DE LA SALLE UNIVERSITY MANILA (1993 – 1996) B.S. Math Major in Actuarial Science and Statistics Dean’s List: 3rd Term, SY 1993- 1994;; 1st Term, SY 1995- 1996;; 3rd Term, SY 1995- 1996 ST. MARY’S ACADEMY – PASAY (1989 - 1993) Secondary School - Honor Merits

SAN ISIDRO CATHOLIC SCHOOL – PASAY (1983 - 1989) Primary School - Top 9 of the Class

Personal Information

Nationality : Filipino

Birth Date : February 13, 1976

Marital Status : Married

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Resume of Ms. Hazel Ann Lovete Odrada

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