Customer Service Insurance
Resume:
S chareece K. Griggs
***** ********* **., ********, ** 44145
s ac1ohs@r.postjobfree.com
Objective:
To obtain a position that utilizes my education and skill set, while providing the opportunity to further develop my growth.
E ducation:
Remington College Maple Hts., Ohio 2005
Medical Billing and Coding
Cuyahoga Community College Highland Hills, Ohio 1998-2000 Social Work
C ertifications and Honors
O SHA Certified and HIPPA Training
Dean’s and Merit Lists
Work Experience:
R & T Roadside
H ead Dispatcher Cuyahoga Hts., Ohio 2014-Present Dispatched emergency road service calls for AAA Members. Maintain accurate service logs
Office Manager/Head Dispatcher.
Trains all new dispatchers.
Always Towing Bedford, Ohio 2011-2014
Dispatcher/Office Manager
Scheduled and dispatched all service vehicles for several automotive clubs various computer programs, auto dispatched, answering service and telephone . Dispatched priority Walton Hills, Ohio police impounds, kept police documents including inventory logs, ODL’s, insurance cards, DMV titles/registrations Kept records, logs and schedules of calls received, contact person for industry specialists
Trained new employees.
Northcoast Healthcare Management Beachwood, Ohio 2007-2010 R eimbursement Specialist
Communicated with health insurance companies to determine the level of reimbursement
Prepared itemized statements, bills and invoices used for billing and patient records.
Managed hundreds of delinquent accounts and attempts to collect payment to minimize A/R.
Referred ineligible or needy patients to case management to work out financing options.
Contacted and explained patients the extent of their benefit coverage. Maintained hardcopies of patients documents and imputed specific information to establish computer databases.
Bedford Medical Center/University Hospitals Bedford, Ohio 2005-2007 P atient Registrar
Pre-registered patients for emergency treatment via ambulance or walk-ins. Conducted patient billing and insurance verification using Mainframe software programs.
Maintained effective communication with doctors, nurses and medical secretaries. Scanned personal documents and insurance data for record keeping. Greeted patients and visitors.
Express Towing Garfield Hts., Ohio 2002-2005
Dispatcher/Receptionist
Scheduled and dispatched all service vehicles for several automotive clubs. Kept hand-written and computerized records, logs and schedules of calls received. Utilized problem solving skills to assist drivers with their routing and destinations. Pre-pared a detailed report of all activity during my shift. Trained new employees.
Auto Zone Cleveland, Ohio 2001-2002
C ustomer Service Specialist/Cashier
Assisted customers with selecting the proper auto parts. Finalized purchases including exchanges and refunds. Handled sales revenue accountability.
Provided exceptional customer service.
Rite Aid Cleveland, Ohio 1998-1999
Cashier
Handled sales revenue accountability.
Assisted in the Pharmacy department when necessary. Provided exceptional customer service.
Qualifications/Training:
ICD-9-CM and CPT-4 Coding, Medical Terminology, Computerized Billing Software, Microsoft
Office Suite, Microsoft Word, Windows 7, Computerized Automotive dispatches, Multiphone lines
Systems, Experienced Customer Service Representative.
Contact this candidate