Information Technology Customer Service

PETER N. DONINA

*** ******* ***** ********, ** 15137

MOBILE: 412-***-****

*******@*****.***

www.linkedin.com/in/pdonina

Senior-Level Information Technology Leader

A highly skilled and experienced Information Technology professional who consistently demonstrates the ability to direct complex projects, lead diverse workgroups, and develop creative solutions to meet business needs. Ensure the security and safety of client and corporate data through the use of technology, policy, and procedure. Excellent critical thinker with an impeccable track record of solving business problems; superior analytical skills. Expertise in managing complex development projects from conception to completion. Proven track record of accomplishing day-to-day and long-term corporate objectives.

AREAS OF EXPERTISE

Strategic Planning & Leadership

Business & IT Alignment

Data Center Migration

Cloud Computing Integration

Full Development Lifecycle

Quality Assurance

Financial Plan Development

Team Building & Mentoring

Staff Recruitment & Retention

Project Management

IT Governance

Mergers & Acquisitions

Risk Assessment

Business Continuity Solutions

Global Operations Management

Needs & Gap Analysis

Innovative Focus

Critical Thinking

PROFESSIONAL EXPERIENCE

KETCHUM, INC. Pittsburgh, PA 1995-PRESENT

Executive Vice President, IT (2013 – Present)

Senior Vice President, Director of IT (2006 – 2013)

Vice President, Technology Services (2000 – 2006)

Actively built a department culture that was team-oriented and committed to the highest level of customer service and professional excellence while ensuring 24 x 7 worldwide support for the firm’s information technology and service functions, including software development, end-user applications, infrastructure, and devices. Responsible for developing, negotiating and maintaining strategic vendor relationships such as telecommunications, hardware, software and outsource providers.

Managed multi-million dollar projects with high complexity and demanding stakeholders. Examples include:

oOversaw numerous system implementations: data center technologies, data/voice networks, directory services, email, virtualization, CRM systems, web development projects, and financial application upgrades.

oImplemented numerous storage solutions to improve business continuity, increase critical system availability, and provide infrastructure for creativity departments.

oLed numerous iterations of global collaboration and communication systems from onsite solutions to consolidated cloud versions.

Executed major software development initiatives from concept to completion, leading cross-functional teams from kick-off to launch and production.

oLed a major upgrade to our PeopleSoft system that included five new modules and hundreds of customizations.

oDirected a web development group that created many award-winning sites for internal and external audiences.

oImplemented formal QA processes and customer feedback practice within the department.

Collaborate with agency leadership to develop technology plans and goals which allow the department to sustain high levels of customer satisfaction. The department continually surpasses SLAs and provides award winning IT solutions to our user community.

Develop and maintain the agency’s business continuity plans. Completed business impact analyses for all operating units, developed redundant and highly available IT solutions, and documented the recovery procedures for all applications.

Continually develop and/or update department and agency policies and procedures to comply with Sarbanes-Oxley and other IT governance and client requirements. Complete quarterly self-audits and yearly IT audits by outside firms. Implement training programs and documentation to meet these obligations.

Develop and execute multiple technology merger plans for acquisitions and partnerships each year.

Facilitate the relocation of numerous offices including the buildout of computer rooms, network designs, and vendor management.

Technology Services Manager (1997 – 2000)

Developed and implemented the agency first corporate intranet. KGN (Ketchum Global Network) received the two industry awards: Top 50 Intranet Sites from CIO Magazine and a Bronze Anvil.

Implementation of a distributed mail and calendar system for 1000 users.

Provided project planning and coordination of multiple office moves each year. Directed the build out of an international ATM network that consisted of fourteen domestic and four international locations.

Tripled the department staff size over a two-year period and maintained an extraordinarily high retention level.

Coordinated all efforts of our Y2K Steering Committee.

Business Systems Consultant (1995 – 1997)

Designed and installed the agency’s original local area networks. Established all hardware and software configuration standards and developed the corresponding system administrator’s operating procedures.

Initiated the imaging and rollout of over 600 desktop and laptop computers.

Participated in the migration and conversion of end user data from the VAX to the new PC environment.

THE FUTURE NOW, Pittsburgh, PA 1993-1995

Senior Systems Engineer

Supervised onsite staff and resources during LAN, application integration and outsourcing projects.

Installed and serviced DEC Pathworks, Netware 3.x and 4.x, Win NT and AppleTalk networks.

Specialized in migration solutions from DEC networking environments to Netware and Win NT.

SANCHEZ COMPUTER ASSOCIATES, INC., Malvern, PA 1991-1993

Technical Support Specialist

Designed, implemented, and managed a PC, MAC and VAX network based on DECnet, AppleTalk and Pathworks.

Installed X.25 networks to support international customers and global workforce.

Performed sysadmin duties for VAX and Windows environments.

USX CORPORATION, Monroeville, PA 1989-1991

Systems Analyst

Assisted with installing of a state-of-the-art LAN with over 120 nodes that included PCs, MACs, UNIX workstations and VAX’s on a fiber backbone.

Responsible for the day-to-day administration of the Pathworks network.

Developed relational database programs using FoxBase Pro.

EDUCATION

Bachelor of Science, Information Science, University of Pittsburgh, PA (1990)

Minor: Computer Science & Economics

CIO Institute, Leadership Skills, Carnegie Mellon University, PA (2004)

AWS Core Real World Functions (2013)

Project Management for the Real World (2014)

ISC (2) Security Training, (2014)

Certified, Ethical Hacker (2015)

Contact this candidate