Resume

Service Manager

Location:

Kingsport, TN, 37664

Posted:

August 05, 2017

Contact this candidate

Resume:

Phillip Bruce Robinette

**** ******** *****

Kingsport, Tennessee 37664

Telephone: 423-***-****

Email: ac1ofb@r.postjobfree.com

Professional Summary:

Results oriented Government and Private Sector Manager with over thirty years progressively responsible experience in public and private sector administration managing responsibilities in business, local, county and state government. Demonstrated proficiency in coordinating programs and interfacing with professionals of all levels; coupled with strong ability to assess services and support, including human service programs and general information dissemination. Profound knowledge of the government policies pertaining to budgeting and accounting coupled with outstanding knowledge of municipal election laws and procedures. Highly skilled in city and county planning, economic development, and personnel management as well as possess strong concepts of all State and Federal laws and regulations. Good working experience on MS Office (Word, Excel, PowerPoint and Outlook). Multi-lingual: Able to communicate in English and Spanish. Personable with a strong customer service orientation and problem-solving skills. I am a well-rounded and skilled individual looking to pursue a career for advancement opportunities. I can offer knowledge, a fresh set of eyes and work ethic that is not ordinarily seen by everyday employees. I have been in management and lead positions and always see ways to improve or help out operations of a company. I am always willing to learn and have a positive attitude towards anything I come across. I try to work smarter not harder when it comes to achieving tasks.

Core Competencies and Skills

Communications - Mentoring - Community Involvement - Operations Improvement - Crisis Response - Emergency Preparedness - Asset Management & Protection – Build Teams and Leadership - Budget Development - Policies/Procedures - Special Operations - Code Enforcement - Safety - Training and Development Leadership - Staffing - Records Management - Employee Relations and Retention - AA/EEO Compliance and Labor Relations - Performance Management - Conflict Resolution and People Skills - Trust/Agency Administration • Financial Management Skills - Good Communicator and Public Relations Skills - Strong Leadership Ability - Budget, Grant, and Capital Project Experience - Strong Work Ethic - Action & Goal-Oriented - Assertive - Ability to Motivate Others - Ability to Learn and Grow - Supervisory Experience – Knowledgeable of Private Sector and Federal, State, and Local Government Operations - Ability to Develop, Direct and Reports to Others - Ability to Manage Innovation – Professional City/Government /Private Sector Manager – Trained in driver safety techniques

Professional Experience:

Robinette Family Angus Farm Rogersville, Tennessee

Co-Owner/Operator February 1981 – Present

Well-trained in handling all types of farm equipment, machinery, and farm supplies with over forty years of experience in the field of crop and cattle farming. Assist in performing the operations of a beef cattle operation. Assist in servicing all farm equipment. Performed any necessary repairs to any and all damaged equipment. Assist in overseeing custom hay baling operation.

Summary of Qualification:

Considerable knowledge regarding crop and livestock management.

Plan and handle the direct and indirect farm operations.

Skilled in looking after the safety measures and occupational hazards of farming and food production.

Knowledgeable of Excavation, Heavy, Light and Farm Equipment.

Thorough knowledge of the general practices and procedures used in the various types of farming.

Thorough knowledge of farm tools and equipment.

Thorough knowledge of safety precautions and occupational hazards of farming.

Thorough knowledge of animal and plant diseases and proper treatment.

Immense ability to use farm equipment and to make general repairs.

Robinette and Associates Kingsport, Tennessee Certified Trainer/Development Specialist/Settlement February 2009 – Present

Specialist/Grant Writer

Assist in developing safety, security and law enforcement training modules.

Coordinate with safety, security and law enforcement personnel to determine training needs.

Assist in delivering safety, security and law enforcement training that meet goals and objectives.

Develop specific hazard analysis standard, plan and schedule training classes, monitor training and maintain record of all training.

Prepare, implement and oversee safety, security and law enforcement training procedures that comply to standards as required.

Developing objectives and strategies.

Develop and build teams.

Provide consultation and advice to others.

Process and analyze data or information.

Resolve conflicts and negotiate with others.

Analyze legal questions and analyze data to discover facts.

Assist in developing safety, security and law enforcement training modules.

Provide standardized training to ensure officers are held to the same guidelines and principles from the highest quality materials.

Provide to a police department training in budget saving by conducting an online or in-house training solution that yields not only reduced hard costs in terms of budget, but also drives down onboarding costs and improves employee retention.

Provide an efficient and centralized training delivery to agencies allowing their workforce in a mobile-friendly learning management system

Training provided aids in reducing risk limits to the city or county agency liability in a system that enables administrators to streamline training assignments, and automate credentials and certificate management.

Town of Mount Carmel Mount Carmel, Tennessee

Detective/Training Officer/Grant Writer/Fireman December 2013 – September 2016

Oversaw process, verification and compliance review of all sex-offenders living within the city of Mount Carmel, Tennessee.

Managed department staff and personnel to facilitate all law enforcement functions and to provide accuracy in documentation for court cases and criminal investigations.

Managed and coordinated missing persons and runaway juvenile search efforts and provided strategic efforts in development of search criteria and location assessment initiatives.

Ensured compliance of critical review and approval of all offense reports entered into the NCIC state computer systems.

Trained police officer for the Mount Carmel Police Department and other law enforcement department and nationwide and statewide.

Colboch-Price Funeral Home Rogersville, Tennessee

Assistant Funeral Director (Part Time) August 2012 – December 2015

Mortuary operations

Family counseling

Conducted inventory management

Obituary writing

Organize visitations, memorial services and traditional.

Updated and restructured company website.

Complete government documents and daily log books with 100% accuracy.

Create memorial folders/prayer cards/bookmarks/memorial books for services.

Town of Bean Station Bean Station, Tennessee

Chief of Police/Training Officer/Grant Writer December 2010 – January 2012

Devised policies and established objectives for the department

Appointed additional staff to attend emergency situations

Directed all operations of the department

Conducted recruitment and training for new recruits and handled appraisal and promotion of staff in the department

Maintained communication with the external agencies and media

Performed several additional tasks during my tenure in this department

City of Etowah Etowah, Tennessee

Chief of Police/Training Officer/Grant Writer August 2008 – January 2011

Directed the administrative, budget, training, reporting, technology and operational activities of a full-service police department.

Developed and implemented strategies for reducing and preventing crime, conducted and assisted on criminal investigations, apprehending law violators, policing neighborhoods, and initiated community outreach programs.

Administered various human resources plans and procedures for all police department personnel.

Developed labor relations and positive employee relations.

Participated in developing department goals, objectives, and systems.

Evaluated reports, decisions, and results of the police department in relation to established goals.

Processed employee payroll to the city recorder and reconcile purchase orders and invoices for payment, and research any discrepancies.

Northeast State Technical Community College Blountville, Tennessee

Campus Police Officer September 2007 – August 2008

Provided security and a safe environment for all college properties, the faculty, staff, student body, and guests and visitors during the assigned tour of duty.

Patrolled the College buildings, grounds and adjacent public areas and enforced the statutes of the State of Tennessee, and the rules and regulations of Northeast State Technical Community College.

Responsibilities include all of the following: prevention and suppression of crime, protection of life and property, apprehension and protection of offenders, preservation of the peace and maintenance of order, enforcement of all state statutes and College regulations, and assisting with the development and improvement of mechanisms to create and enhance relationships with the department and the Community.

England Police Department England, Arkansas

Chief of Police/Training Officer/Grant Writer February 2006 to July 2007

Directed the administrative, budget, training, reporting, technology and operational activities of the police and code enforcement departments.

Created and instituted department’s first operations and procedures manual, with policies and procedures governing the police, communications, and correctional facility employees.

Established and managed collaborative relationships with multiple local, state, regional, and federal law enforcement agencies.

Represented the department at municipal and civic meetings.

Completed and/or assured that affirmative action and EEO surveys were completed as required by-law.

Answered questions regarding benefits, job openings, vacation, sick leave and FMLA requests, and payroll.

Ensured officers PPE and other protective clothing and devises worked properly for officer safety.

Established a volunteer auxiliary police force that has reduced yearly costs by $24,000.

Member of Arkansas Cyber Security Task Force, a program targeting identity theft and child porn cases.

Authored several educational articles for the local newspaper on police/crime reporting protocol and related information.

Millennium Education Music Project North Little Rock, Arkansas

Director of Safety, Security and Grant Writer June 2006 – December 2012

Lead 100-person team of educators and administrative personnel in executing all aspects of non-profit based, K–8 education program for background checks and investigations, including sex registry, FBI fingerprints, and law enforcement criminal systems to enhance the federal No Child Left Behind compliance requirements with law enforcement.

Represented the organization at meetings.

Ensured compliance and monitoring of planning, coordinating, and controlling the work and procedures.

Provided recommendations concerning security breach, confidential and uniformity.

Wrote and prepared various public safety and law enforcement grants for counties, cities, townships and villages throughout the United States.

Identified and developed grants that fund programs and services.

Researched for grant opportunities.

Prepared proposals and budgets for grant management.

U.S. Army and Tennessee Army National Guard Various duty stations

Intelligence Non-Commission Officer – Retired October 1976 to October 2003

Part-time position with several extended overseas tours.

Prepared and reviewed all source intelligence products to support the combat Commander.

Determined significance/reliability of and analyzed incoming intelligence for changes in enemy capabilities, vulnerabilities, and probable courses of action.

Assembled, organized, and retrieved intelligence reports. Instructed other soldiers and briefed superior officers.

Additional duties included working with soldiers ensuring that PPE and other protective clothing and devices worked properly in a chemical environment, instructed on riot control, sexual harassment and other topics.

Prepared and briefed physical security plan for Battalion, Brigade and Division level of command.

Prepared operation management plan for Battalion, Brigade and Division level of command.

Awards/Honors:

Meritorious Service Ribbon • Joint Service Commendation Ribbon • Army Commendation Ribbon • Army Achievement Ribbon • Army Good Conduct Ribbon • Reserve Components Achievement Ribbon • National Defense Service Ribbon • Southwest Asia Service Ribbon • Kosovo Campaign Ribbon • Afghanistan Campaign Ribbon • Iraq Campaign Ribbon • Global War on Terrorism Expeditionary Ribbon • Armed Forces Service Ribbon • Humanitarian Service Ribbon • Armed Forces Reserves Ribbon • NCO Professional Development Ribbon • Army Service Military Ribbon • Army Overseas Service Ribbon • Reserve Components Overseas Training Ribbon • United Nations Service Ribbon • NATO Ribbon • NATO Kosovo Ribbon • Kuwait Liberation Saudi Arabia Ribbon • Kuwait Liberation Emirate of Kuwait Ribbon • Tennessee Distinguished Service Ribbon • Tennessee Commendation Ribbon • Tennessee Achievement Ribbon • Tennessee Counterdrugs Service Ribbon • Tennessee Service Ribbon • Tennessee Volunteer Ribbon • Cold War Service Ribbon

Education & Certifications:

Master of Business Administration, Anticipated degree December 2017, Ashworth University, Norcross, Georgia

Bachelor of Science in Criminal Justice Administration, December 2013, Ashworth University, Norcross, Georgia

Associate of Science in Criminal Justice, January 2008, Ashworth University, Norcross Georgia

Federal Bureau of Investigations National Academy for Executive Level Law Enforcement Managers (2001) Quantico, Virginia

United States Department of Justice Law Enforcement Executive Development (LEEDS) (1997) United States Attorney’s Office, Knoxville, Tennessee

Police Officer Development Instructor (1994) Walters State Community College. Morristown, Tennessee

Bachelor of Science Biology with minor in Chemistry (1981) East Tennessee State University; Johnson City, Tennessee

Professional and Community Leadership Memberships:

FBINA National Association • Tennessee and Arkansas FBINA Chapter • Tennessee Association of Chiefs of Police • National Association of Police Chiefs •Tennessee District Attorney’s Anti-Meth Task Force • Tennessee Law Enforcement Executive Development Association • National Association of Chiefs of Police (Research Committee Member) • InfraGard Infrastructure Tennessee and Arkansas • Arkansas, Mississippi and Tennessee Association of Law Enforcement Training Officers • Substance Abuse Program Administrator’s Association • Drug and Alcohol Testing Industry Association • Kingsport Chamber of Commerce • Hawkins County Chamber of Commerce • East Tennessee Small Business Association • Five Rivers Bank Security Council • Troop 146 Boy Scouts of America (Committee Member and Leader) • Executive Board Member of 10th Judicial Drug Task Force • Past Executive Board Member with the Anit-Drug Coalition Across Tennessee and Grantee Partner • Tennessee Small Business Administration Member • Kingsport-Sullivan County Industrial Board Member • Hawkins County Industrial Board Member • Sullivan Chamber of Commerce Member • Hawkins County and East Hawkins County Chamber of Commerce Member

Continuing Education & Professional Development:

Law Enforcement Management and Administration for Sheriff’s and Police Chief’s Leadership and Team Building for Sheriff’s, Police Chief’s and Senior Level Officers Tennessee Law Enforcement Executive Development Management Course (TLEED) Federal Bureau of Investigations National Academy Emergency Response to Terrorism: Basic Concepts and Recognizing and Identifying Hazardous Materials, Emergency Program Manager Emergency Preparedness USA Radiological Emergency Management Leadership and Influence Decision Making and Problem Solving Incident Command Certification in ICS 100, 200, 300, 400, and IS 700 and 800 EEO Title VI AED/CPR/First Aid Instructor ● Level 1 Tennessee Fireman Certification ● Missing Children’s Chief Executive Officer (CEO) Training Course ● Child Exploitation Seminar for Chief Executive Officer (CEO) Course ● Special Event Management for Sheriffs and Police Chief

References:

Ms. Angela Courtney, CEO

Courtney Marketing and PR

150 Courtney Loop

Dermott, AR 71638

Office: 501-***-****

Email: ac1ofb@r.postjobfree.com

Mr. Larry Frost, President

Frost Concrete, LLC

511 Ashville Avenue

Mount Carmel, TN 37645

Work: 423-***-****