Data Entry Customer Service

C O R I S H A H A R R I S

**** *. **** **. ************, PA 19141 267-***-**** *********@***.*** Career Summary

Dedicated, ambitious, and highly motivated team leader with keen aptitude of working in a fast-paced, deadline oriented environment.

Confident and poised in interactions with individuals at all levels. Strong attention to detail with exceptional organizational and time management skills with a commitment to superior customer service.

Resourceful in completing projects with extraordinary ability to multi-task effectively. Key Skills

Computer Operations

Office Equipment Operations

Filing and Data Entry

Motivating Others

Effective Leadership

Prioritizing

Problem Solving & Decision

Making

Honesty and Integrity

Communicating

Experience

MERCK, West Point, PA 11/2009-12/2009

Data Entry Operator III

Contracted by ACT 1 for a six week project to enter confidential employee information onto an Excel spreadsheet resulting in the capability for human resources to transfer all employee I-9 paper documents into a new system. WELLS FARGO, Philadelphia, PA

12/2007-PRESENT

Work Director, 06/2010 to PRESENT

Operations Clerk, 12/2007 to 06/2010

Provided accurate and timely processing of lockbox payments and data entry of invoice information into the bank’s data management processing system resulting in a promotion after 18 months of service overseeing and supporting the day-to- day team production activities.

Reviewed, prioritized, and distributed daily work resulting in deadlines and goals being met. Monitored work in process while making adjustments as needed, offered feedback and training to staff, presented input to supervisors on staff performance, represented unit at daily meetings to ensure ample coverage throughout the processing floor.

MELLON, Philadelphia, PA

09/2003-10/2004

Data Entry Operator

With proficient hand-eye coordination and manual dexterity followed written customer account instructions to prepare checks for deposit by accurately encoding customer payment amounts and audit trail using TRP/AWS/Image data entry equipment resulting in the ability to achieve and maintain account baselines for productivity and quality. Education

AMERICAN INTERCONTINENTAL UNIVERSITY, Hoffman Estates, IL 2007 Associate of Arts Business Administration

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