Suzanne Verghese

C-***, MJ Astyllene, Near Notre Dame School, Choodasandra Circle,Sarjapur Road, Bangalore,560099

Phone: 702-***-****; ac1obd@r.postjobfree.com

A competent professional, aspiring for career enrichment with a growth-oriented organization.

Professional Summary

Ability to develop, plan and execute operational aspects of managing people and teams.

Understands how to lead change within dynamic environments.

Ability to understand, respect and evolve the organization through HR practices and systems.

Strong consulting and influencing skills; ability to think strategically.

Ability to leverage HR metrics and business data to provide insights to the business and enable data-informed decision making.

Strong facilitation skills applicable across formal and informal (e.g., coaching, mentoring) approaches.

Strong diagnostic, problem solving, and analytical skills.

Strong interpersonal and developed presentation skills with a proven ability to communicate and manage well at all levels of the organization.

Demonstrated bias toward action, with a focus on getting things done and making things happen.

Ability to maintain a broad view of the business and deliver solutions that balance individual client and overall department needs.

Ability to proactively define and execute partnering opportunities with HR and functional partners.

Organisational Experience

Truweight Wellness Pvt Ltd, Bangalore

Head Human Resource

Reporting to COO

Duration :26th Oct 2015 - 31st May,2017

Develop and drive the implementation of HR strategies and initiatives that align with the business priorities and goals of Truweight. Plan and facilitate work sessions to develop these business strategies, to help support organizational focus, efficiency, speed, and business results.

Translate near and long-term operating goals into HR processes, projects, and assignments and integrate and initiate work with key stakeholders and functional partners. This helps to ensure appropriate solutions being delivered to support business strategies.

Integrate diversity and inclusion strategies into business plans to ensure an inclusive approach within the workplace.

Assist the leadership team in evaluating performance of individual team members and providing guidance regarding development. Ensure people have the right competencies, tools and talents to perform their roles.

Develop and execute a lifecycle approach to talent management focused on forecasting, staffing, on-boarding, development, performance management, career / succession planning, talent movement and retention, leveraging workforce analytics and insights.

Serve as a coach and consultant to senior business leaders and employees on key organizational and management issues.

Assesses organizational performance, identify talent gaps, and propose HR solutions that support the business, while leading the implementation of ongoing talent, succession, and development plans for the organization.

Facilitate the consistent application, implementation and improvement of HR policies, processes, and programs.

Design and facilitate executive team and large group work sessions focused on issues such as strategy development, team building, leading change and collaborative problem solving.

Coach business leaders on HR policies and processes, including talent planning, learning and development, and performance management to promote engagement and a culture of continuous growth and development.

Assisted by a team of 2 Assistant Managers and 1 executive.

ReachLocal Services Pvt Ltd, Mumbai (MNC Firm based in USA)

Head -Senior Human Resources Manager

Reporting to COO-India and HR Global Head, USA.

Duration: October 16, 2014 – February 27, 2015

Responsible for improving overall efficiency, deliverables related to all HR functions.

Aligning strategic needs of organisation by redesigning, conceptualizing and framing HR processes.

Provided ongoing support to leadership team on compensation, policies, processes, related to Human Resources and Administration.

Worked with business stakeholders on programs to increase employee capability, provide change leadership and build a high-performance culture.

Assisted by a team of 1 Assistant Managers and 3 recruiters. (Payroll outsourced)

Key Achievements:

Streamlining the process and setting SOPs.

Introducing Retention strategies and reducing Attrition Churn

Realigning and revamping the existing Induction, Onboarding and Talent Management process.

GIA India Laboratory Pvt Ltd, Mumbai (MNC Firm based in USA)

HR Manager; Reporting to Business Services Head

Duration: February 24, 2014 – July 28, 2014

Responsible for handling HR operations for Mumbai and Dubai.

Responsible for defining, delivering and reviewing HR operations, initiatives and policies across respective businesses.

Led planning and implementation of two key modules in PeopleSoft.

Assisted by a team of 3 Assistant Managers,4 executives.

Key Achievements:

Designed and planned initiatives within team and other department teams for Mass Hiring Drive.

Received appreciation from Lab Director for closing 149 positions within 1 week (Recruitment Drive)

Successful closure of Online Code of Conduct training across Mumbai and Dubai for 750 employees.

Closure of PeopleSoft related issues on Time & Attendance Report/Night shifts.

Hungama Digital Media Entertainment Pvt Ltd, Mumbai

HR Manager; Reporting to COO.

Duration: June 7, 2010 – February 17, 2014

Handled the entire span of Mobile Business as a Vertical HR head, which included Domestic, International, Voice-Managed services, and Finance, Legal, MIS, Administration and Creative teams.

Managed: 450 employees and nine business heads.

Responsible for handling entire employee tenure: Recruitment, Induction and Orientation, Compensation and benefits, Employee Engagement activities, Career planning, Performance management system, Training and development, HRMS, HR Operations and Policy Formulation.

Design and drive talent-development and management programs and succession planning to ensure placing right talent in critical jobs as well as groom employees to take on key leadership positions.

Design Performance Management by facilitating business function in defining KRA using relevant business metrics, identify key talents and develop plans for them.

Work with business leaders to create and implement innovative solutions for a variety of employee-engagement initiatives to enable a high-energy, positive work environment.

Responsible for Functional and Behavioural T&D programs

Designed, developed and implemented Performance Management and Talent Management processes.

Assisted by a team of 3 Assistant Managers and 3 recruiters.

Special Projects Conceptualised & Implemented:

Idea Factory: Knowledge Portal, a platform for sharing ideas

Rewards & Recognition program

Employee Engagement initiatives

Uniform Performance Management system across Mobile & Consumer business

HR Connect - HRMS portal

Key Achievements:

Received Outstanding Manager Award for smooth transition, process streamlining and buy-in of business heads in four months.

Best Ideation Platform: Idea Factory

Mumbai International Airport Ltd, GVK Group, Mumbai (Internal Job transfer within GVK Group)

Assistant Manager

Duration: September 10, 2009 –May 31, 2010

Implementing Behavioural Psychometric Test (OPQ 32) for 1000 employees across MIAL

Identifying Training Need Analysis and designing Training Calendar

Assisting in Assessment Centre conduct for top management

Assisted in Process Mapping, Policy Design, Statutory Compliances

Developed and designed Campus Placement plan

Key Achievement:

Successfully spearheaded implementation of Behavioural Test within first week of joining under constraints of varied shifts and locations, and by collaborating with various support team heads.

GVK Emergency Management Research Institute, Hyderabad

Associate Partner

Duration: January 16, 2007 -- September 5, 2009

Led team of five management trainees for recruiting senior leadership for the 108 emergency medical services across India. Requisitions included COO, CHRO, CFO, Operations, HR, EMLC, Finance, Marketing, and CS

Handled labour issues related to PF/ESIC and employee grievances.

Cleared backlogs of 800 employee files as per company policies.

Responsible for people deployment from state to national level and vice-versa.

Designing staffing pattern for future PGPEC centres in various states.

Induction, Joining and Exit Formalities.

Initiated HR activities and processes for streamlining employee engagement.

Handled requisitions for internal departments and national expansion for middle management, senior management and COO positions. Sourced candidates, coordinated interviews, negotiated salary, and finalized offers.

Handled mass walk-ins for lower support staff and officials across various districts of Andhra Pradesh, Chennai, and Bhopal as part of national expansion.

Initiation, process design, and coordination of Campus Recruitment.

Involved in designing, streamlining, and coordinating Appraisals of 2500 associates and national team.

Worked closely with HR executives on conceptualizing and framing policies, process documentation, associate meetings and organizational HR positioning.

3 GLOBAL SERVICES, Mumbai

Customer Associate (UK process, Billing)

Duration: (September 14, 2004 – May 25, 2005)

Forbes Marshall, Pune

Three-month internship as Management Trainee; Reporting to Vice President –HR

Achievements

Project Outcome: Introduced HR Scorecard, which reflected status of HR department in terms of process, climate, business and people.

Received cash award of Rs.5000 for best project among all trainees that can be implemented.

Education

PGDM (Human Resources), Sadhana Centre for Management & Leadership Development, Pune, 2005-2007

Degree (Diploma in Management Studies), Narsee Monjee Institute of Management Studies, 1998 – 2000

BSc (Microbiology- Biochemistry), Sophia College of Arts & Science - Mumbai University,1997

Training

Awarded Scholarship and admission into Asian HR Board (AHRB) Fellowship Programme, 2010

Certified in Compensation & Benefits Management from Carlton University & Middle Earth Consultants

HR Audit – T.V. Rao Learning Systems

Awards

At Sadhana Centre for Management &Leadership Development

Awarded for Authenticity, Discipline, and Leadership - MBA

1st prize, intercollegiate debate

2nd Topper in Authenticity, Action Orientation & Leadership Potential Index

Created documentary film Small People, Great Work

Director for six Rotract projects

Coordinator for Placement and Admissions

Inter-collegiate level

Won several prizes in Indian instrumental category, Malhar festival

Won several prizes in Indian Instrumental category, Kaleidoscope festival

Won First prize for watercolours, Umang Fest

Hobbies & Interests:

Landscape artist with a preference for watercolours

Reading, Travelling, Music, Gardening, Cooking

Personal Details

Date of birth: August 24, 1976

Passport Number: H7065926

Notice Period: Immediate, awaiting ITA invitation, Canada

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