SATHISH HALAN

(M) +918********* ac1o6m@r.postjobfree.com Skype: sathishhalan

OPERATIONS MANAGER – HOSPITALITY

Seasoned professional with over 15 years of extensive experience in International Hospitality Industry. Skilled as a Hotel/Operations Manager with proven abilities in managing the property and improving the efficiency in operations while successfully directing the team to achieve the organizations goals with financial targets.

Have proven track record in business development in the market through developing and implementing promotional strategies, sales and marketing and have maintained a brand image of the organization. Have a proven track record in significant growth in both Rooms division and F&B department.

Core Skills and Knowledge

OPERATIONS MANAGEMENT STAFF DEVELOPMENT CUSTOMER SERVICE P&L MANAGEMENT Resort & Hotel Management Recruiting/ Hiring Guest Satisfaction Budget Management Multisite Operations Training and Coaching Increased Occupancy Cost Controls (Labor, F&B) Hospitality Management Motivation Customer Retention Strategic Planning Food & Beverage Operations Empowerment Quality Assurance Business Development OPERATIONS MANAGER July 2013 to March 2017

HOLIDAY BEACH RESORT, DIBBA, FUJAIRAH, UAE

Delivered leadership for and oversight of a beautiful resort with 43 Villas, Mulitcuisine Restaurant, Pool side café, Beach Café, Diving centre, Banquets and 6 night clubs. Challenged from day one to increase the overall revenue and reducing ongoing operating costs. Assessed each line-item within the budget and immediately began to improve margins through streamlining staff, food costs and other unnecessary operating expenditures. Recruited and hired a strong Management team to assume departmental responsibility for quality and service delivery from top down. Sustained continual involvement through daily, weekly and monthly meetings and frequent department visits and to provide ongoing support and satisfy company objectives. KEY ACHIEVEMENTS:

Increased room occupancy from 43% to 69%.

Increased Overall revenues from 12M to 17M

Reduced operating costs 50% while improving the quality of services, staff morale and customer satisfaction.

Expanded cost control initiatives and reduced operating costs from 1.5M to less than 1M.

Generated new revenue sources including addition of four outlets and a Moroccan Spa.

Acquired new Business partners, sources and retained them. KEY RESPONSIBILITIES INCLUDE:

To prospect for new clients by networking, cold calling, advertising and Marketing.

Develop hotel business plan, sales & marketing plan and implement it.

Present new products and services and implement to enhance existing relationships.

Set strategic direction, determine pricing, creating promotions and explore new distribution channels.

Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.

Identify opportunities for campaigns, services, and distribution channels that will lead to an develop pipeline of new business coming into the institution and increase sales. OPERATIONS MANAGER Oct 2010 until Jan 2013

BILQASE THRONE HOTEL, DAMMAM, SAUDI ARABIA.

Job Profile:

Reporting to the Managing director and solely responsible and manage overall operations including Sales, guest services, front desk, kitchen, restaurant,housekeeping, maintenance and engineering, human resource etc.

Bilqase throne Hotel with 160 Guest Rooms, Multi Cuisine Restaurant, coffee shop and Health Club and massage. Delegate and execute all actions are adhered too and inspections are completed to ensure ongoing maintenance and upkeep of the entire property. Ensure guest satisfaction by resolving critical issues and conflicts. Execute quality assurance checks to validate compliance with quality procedures. Oversee the kitchen and Restaurant Operations along with Banquet and Conference activities.

RESPONSIBILITIES INCLUDE:

Planning and organizing accommodation, catering and other hotel services.

Managing financial plans and controlling expenditure.

Interaction with corporate companies and airlines to increase room sales.

Dealing with contractors and suppliers.

Ensure security is effective.

Carrying out inspections of property and services.

Inspect hotel for cleanliness and appearance.

Interview, recruiting, hiring and monitoring staff.

Employee Performance, Appraisals and scheduling vacations.

Employees with strength of 100 personnel are under direct Supervision.

Responsible for Employee Accommodations, Menu Planning. HOTEL MANAGER- OPERATIONS Apr 2008 until Sep 2010

HOPE PARK HOTELS & RESORTS, OOTY, TAMIL NADU, INDIA Job Profile:

Reporting to the Managing Director and responsible for the overall operations of the 35 Room and Resort including, private villas, Garden Bungalows, Restaurant, Bar, Conference, Marriage Halls, Outdoor parties and Functions etc. RESPONSIBILITIES INCLUDE:

Planning and organizing accommodation, catering and hotel services.

Carrying out inspections of property and services.

Managing Financial Plans and controlling Expenditures.

Government and Statutory compliance.

Marketing of the Hotel for maximum sales of Rooms and other services.

Interaction with Corporate & Companies to incorporate Business.

Inspect hotel for cleanliness and appearance.

Interview, recruiting, hiring and monitoring staff.

Assign duties to workers and schedule shifts.

Employee’s with a strength of 40 personnel are under direct Supervision

HYGIENE MANAGER Apr 2006 until Feb 2008

LOUIS CRUISE LINES, CYPRUS

RESPONSIBILITIES INCLUDE:

Responsible for upkeep of the Food Premises to the highest Standards of cleanliness

Implementation of local authority requirements in regards to Hygiene & Sanitation.

Keeping records of Hazards, Controls and Monitoring procedures from Food supplier to Service.

Implementing FIFO, spot check, action plan and keeping records.

Monitoring all food storage, hot holding temperatures.

Training staff in preparing hygiene food.

Training Staff in regards to chemicals usage and its properties.

Pest Controlling and Pest Management and training the staff.

CHIEF GALLEY STEWARD Apr 2004 until Jan 2006

LOUIS CRUISE LINES, CYPRUS

RESPONSIBILITIES INCLUDE:

Responsible for upkeep of the Food preparation & Service Premises to the highest Standards of cleanliness

Monitoring all food storage, hot holding temperatures.

Implementing FIFO, spot check, action plan and keeping records.

Training staff in preparing hygiene food.

Training staff in regards to operate machines, chemicals usage and its properties.

Pest controlling and Pest Management

Training Staff in regards to chemicals usage and its properties

ASSISTANT COOK Oct 1999 TO June 2003

PREMIER CRUISE LINES, USA (7*)

ROYAL OLMPIC CRUISES, GREECE(5*)

RESPONSIBILITIES INCLUDE:

Responsible in salad & Dressing preparations.

Live salad preparation and Pasta cooking in the Dining Room.

Sandwich preparations, vegetable preparations and preparing Garnishes.

Breakfast pre preparations, cooking and live omelettes preparations. EDUCATION:

Diploma in Hotel Management & Catering Technology- (1996 -1999)

Food Production Principles (1998 -1999)

CERTIFICATES COURSES:

Food Safety & Hygiene (Level II & Level III), CIEH, United Kingdom.

STCW ’95, Hindustan Institute, Chennai.

People Achieve – Developing & Leading a Winning Crew - Louis Cruise Lines, Cyprus. TRAININGS:

Housekeeping Chemicals & Procedures (Ecolab, USA) issued by Abudawood Trading, Dammam, Saudi Arabia.

COMPUTER LITERATE:

Computer Tally form It Point, Ooty, Tamil Nadu, India.

MS Office, Internet and E mailing.

Hotel Management Software- Opera, Micros Fidelio, Fiesta, Focus – Hotel accounting Software. PERSONAL INFORMATION:

Date of Birth 12th October 1977

Religion Hindu

Marital Status Married

Dependents 2

DECLARATION: I hereby declare that all information given is true and to best of my knowledge and belief.

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