Alexandra Burke

San Francisco,CA 872-***-**** ac1o36@r.postjobfree.com

Customer Service Professional

Top-performing Customer Service Professional with vast experience providing excellence in fast-paced, customer focused environments. Unwavering commitment to maintaining company standards with the ability to develop relationships and win customer loyalty. Collaborates well with all levels of an organization to meet common goals and ensure continued workflow.

Areas of Expertise

Customer Relations • Issue Resolution • Administrative Task Management

Operational Standards • Service/Product Promotions

Professional Experience

ACROBAT OUTSOURCING, San Francisco, CA/Austin, TX 08/2016 - current

Bartender

Provided top quality customer service and prepared mixed cocktail drinks. Worked in a variety of food establishment types ranging from casual to luxury settings.

Assess customer’s needs, preferences, and make recommendations.

Mix ingredients to prepare cocktails.

Interact with customers, take orders, and serve snacks and drinks.

VIA 313, Austin, Texas 04/2016 – 08/2016

Hostess/ Server

Worked in various roles within the restaurant throughout my tenure and was a vital part of the restaurant’s daily operations. Responsibilities included: opening and closing the restaurant, greeting guests upon their arrival, running food and exceeding guest expectations while being their server.

Exceeded expectations with both Liquor and Appetizer sales.

Quickly built a plethora of regular customers who would insist in sitting in my section every time they visited the restaurant.

GEMMA LOVE JAMAICAN CUISINE, Austin, Texas 08/2015 – 01/2016

Lead Server / Chef

Managed all aspects of the restaurant on a daily basis. Responsibilities included: preparing all meals from scratch, taking all orders (including online orders) and serving all meals, opening and closing both the front-end and back-end of the restaurant, and inventory control.

Within the first month of being hired I was asked to double my hours and assist with running the backend of the restaurant as well as the front end. I was taught all of the recipes and quickly became the Assistant Chef as well as the Lead Server.

Provided positive dining experiences to restaurant customers, answered questions, anticipated needs, described menu options, offered recommendations, and ensured food service that exceeded guest expectations

ALTUS CONSULTING BUREAU, Karaganda, Kazakhstan 7/2009 – 8/2010

Promoter

Handled the coordination and execution of various tasks to meet company product and service sales goals, including promotion through distribution of samples, coupons, brochures, and incentives. Ensured attractive working area by cleaning, organizing, and restocking regularly.

Successfully promoted product and service purchases through informative demonstrations and highly knowledgeable discussions with potential customers.

Additional experience includes Banquet Server for The Westin San Francisco Airport, Bartender for small private parties, and Dance Instructor for Sport Center Bushido (Kazakhstan, Karaganda).

Education and Certifications

Dance, Austin Community College, Austin, TX, Expected Graduation 2019 (transferring to school in the Bay Area this fall)

Associate of Arts, Translation, Institute of Foreign Languages, Kazakhstan, 2010

TABC Certified

Graduate of the Texas School of Bartenders in Austin, TX