JESSICA BARRAZA

Home: 505-***-**** **** W **** S, Roy, UT 84067 ac1o26@r.postjobfree.com

August 06, 2017

Dear Employment Specialist,

I’m writing in response to your recently advertised position for an HR Service Center Representative. I am very interested in this opportunity and believe that my qualifications, education and professional experience would make me a strong candidate for the position.

I am a driven professional with experience in records management, training and development, customer service, scheduling, and quality control. I graduated Magna Cum Laude with a Bachelor’s of Science degree in Human Resource Management in March, 2017. Additionally, I gained substantial knowledge of administrative principles through years of experience as a mid-level manager and supervisor. I have dealt directly with the public in stressful situations, including coordinating the funerals of two fallen Airmen. I am also proficient in typing and the use of various Microsoft Office products. I am organized, learn and adapt quickly, and have a keen attention to detail. Furthermore, I have held a Secret security clearance throughout my 15 years of military service.

Enclosed is my resume that more fully details my background and work experience, and how they relate to your position. I firmly believe that I can be a valuable asset to your organization. I welcome the opportunity to speak with you about this position and how my experience could help the organization achieve its goals. Thank you in advance for your consideration.

Kind regards,

Jessica Barraza

JESSICA BARRAZA

Home: 505-***-**** 5424 W 4225 S, Roy, UT 84067 ac1o26@r.postjobfree.com

EXPERIENCE SUMMARY

Active Secret Clearance –Jul 2013

Manager/Supervisor experience- (8yrs)

Customer Service- (15yrs)

Microsoft Office/Adobe proficiency

Technical Writing (Training Plans/Policies)

Oral/Written Presentation Ability

FORMAL EDUCATION

M.P.A., Master’s in Public Administration enrolled August 2017

University of Utah [focus in Human Resources Management]

B.S., Bachelor’s in Human Resource Mgt. March 2017

Park University, Missouri [3.8 GPA, Magna Cum Laude]

A.A, Associate’s in Munitions Systems Technology September 2009

Community College of the Air Force

PROFESSIONAL EXPERIENCE

LOGISTICS SUPERVISOR

Nov 2015 – Jul 2017

Directly supervises 4 members. Manages shift of up to 15 personnel responsible for 14 different roles and responsibilities while providing customer support to 18 distinct agencies, and security of a $57 Million munitions stockpile. Responsible for quarterly job task schedule, vehicle and equipment management, and customer support. Manages manpower and equipment needs, newcomer orientation, and various personnel files, including HIPAA and Privacy Act information. Processes e-document transactions in web-based databases, SharePoint, Microsoft Excel, Word, and Office. Researches and implements local, Air Force, and OSHA directives.

Additional Duties: Safety Monitor, Hazardous Communications Monitor, Records Custodian, Scheduler.

Key Results:

Managed 289 paper and electronic files, resulting in flawless review during annual Staff Assistance Visit

Organized and led short-notice Resiliency training of 238 members, ensuring 94% compliance in first day

Developed Safety and Hazardous Materials training program materials, streamlining new hire orientation

Awarded Top Performer during flawless Headquarters safety program review

Scheduled 841 work orders and dispatched over 1,500 weapon and equipment movements

Directed first-ever F-35 munitions deliveries, alleviating training deficiencies to support task milestones

QUALITY ASSURANCE EVALUATOR

Nov 2014 – Nov 2015

Schedules annual inspection cycles for 14 accounts worth $1.3 Billion, performs and documents inspection history results, and evaluates performance of 400 multinational employees at 9 geographically separated locations. Manages SharePoint sites, permissions, and customer support for 10 multinational units, and coordinates internationally with item managers. Manages weekly and annual manpower and equipment forecast, and various personnel files, including HIPAA and Privacy Act information. Directly supports contingency operations and logistic distribution. Processes e-document transactions in web-based databases, SharePoint and Microsoft products. Researches and implements Air Force, DOT, and OSHA directives.

Additional Duties: Munitions Inspector, Agriculture Inspector, Scheduler, Safety Monitor.

Key Results:

Led realignment of 24 freight containers and 65,000 assets, reducing shipping costs by $153,000

Inspected agriculture compliance of 598 freight containers, as Port Authority, mitigating $1 Million fine

Identified inspection cycle errors and developed a 3,000-asset tracking system, boosting oversight 32%

Inspected 4.5 Million assets worth $40 Million at three locations, raising maintenance effectiveness 16%

Completed 188 job tasks for 14 accounts worth $1.3 Billion in nine geographically separated locations

Served as Booster Club Secretary, organizing six events and tracking $2,000 for 120-member unit

QUALITY ASSURANCE EVALUATOR

Nov 2013 – Nov 2014

Performs inspections and documents inspection history results in web based database. Provides customer support to 29 agencies, and security for $57 Million munitions stockpile. Responsible for quarterly job task schedule, weekly and quarterly manpower, vehicle, and equipment needs, newcomer orientation, and various personnel files, including HIPAA and Privacy Act information. Processes e-document transactions in web-based databases, SharePoint, and Microsoft products. Researches and implements local, Air Force, DOT, and OSHA directives.

Additional Duties: Training Monitor.

Key Results:

Executed 149 inspections of 5,600 munitions worth $400,000 in support of 29 agencies’ requirements

Certified 225,000 lbs of munitions residue for turn-in, recouping $700,000 for Department of Defense

Validated 85 restricted munitions notices, and reclassified 28,000 items, ensuring weapons integrity

Served as Booster Club Secretary, organizing 12 events and tracking $4,000 for 350-member unit

COMPUTER AND INFORMATION MANAGER

Sep 2011 – Nov 2013

Frontline supervisor of 2 personnel. Manages newcomer orientation and customer support for 390-member unit, including all visitors and phone calls. Manages personnel files, including HIPAA and Privacy Act information, SharePoint sites, web-based databases, Microsoft products, and $242,000 communications infrastructure. Resolves technical computer issues. Researches and implements local, Air Force, and OSHA directives.

Additional Duties: Safety Monitor, Facility Manager, Records Custodian, Information Assurance Officer.

Key Results:

Awarded Employee of the Quarter at Group level for resolving 279 critical computer system work orders

Identified 96 errors dating back 4 years to reestablish 232-piece equipment account accuracy

Processed 320 time-sensitive personnel evaluation documents, with A 100% on time turn-in rate

Created digital correspondence process; eliminated paper reliance and reduced processing time 50%

Led delivery of 14,000 munitions worth $3.6 Million, supporting 142 aircraft and 21 units

ADDITIONAL EMPLOYMENT HISTORY

Logistics Supervisor

U.S. Air Force

May 2011-Nov 2011

Maintenance Supervisor

U.S. Air Force

Aug 2010-May 2011

Warehouse Supervisor

U.S. Air Force

Apr 2009-Aug 2010

Lead Technician

U.S. Air Force

Jul 2008-Mar 2009

Maintenance Technician

U.S. Air Force

Jul 2007-Jul 2008

Computer and Information Manager

U.S. Air Force

Jul 2005-May 2007

Maintenance Technician

U.S. Air Force

Jul 2004-Jul 2005

Warehouse Technician

U.S. Air Force

Jan 2003-Jul 2004

AWARDS

Air Force Commendation Medal

Jul 2017

388th Munitions Flight Noncommissioned Officer of the Quarter

Mar 2016

Air Force Commendation Medal

Jan 2014

56th Maintenance Group Noncommissioned Officer of the Quarter

Mar 2013

56th Fighter Wing “Thunderbolt of the Week”

Feb 2012

OTHER INFORMATION

Senior Manager Training

Mar 2017

Resiliency Training Assistant

Feb 2016

Manager Training

Feb 2016

Sexual Assault Victim Advocate

Feb 2009

Frontline Supervisor Course

Jul 2009

Supervisor Safety Training

Oct 2008

Train the Trainer

Sep 2008

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