Kristin Flanum

Multi-tasking, people pleasing, thrive for challenges

Moorhead, MN

ac1o19@r.postjobfree.com - 701-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Receiving Clerk

SpartanNash - Fargo, ND - January 2016 to July 2017 Process and prepare order selector and general warehouse related paperwork; create and process work orders and receiving and shipping paperwork, (i.e., bills of lading, purchase orders, packing slips, invoices, etc); work with external customers (i.e., vendors, delivery drivers) and warehouse/transportation personnel accordingly to ensure efficient workflow of assigned processes, and work with supervisor to research and resolve issues or discrepancies in paperwork; perform clerical tasks such as data entry; copy, fax and/or print documents; filing and maintaining department files and records; assigns various drivers to available doors; assists with inventory control

Lead Beauty Advisor

Walgreens - Moorhead, MN - March 2015 to December 2015 Set up beauty events; change pricing on products; change product layouts; customer service; inventory control; unpack and refill products

Service Coordinator, Hot Spring Spas and Pool Tables Warranty - Fargo, ND - September 2014 to February 2015 Scheduled service calls/repairs; processed faulty spa parts for warranty reimbursements; ordered various parts for inventory control

Cashier, HOM Furniture

Guest Services - Fargo, ND - April 2014 to September 2014 Processed pending customer orders and returns; verify inventory status; answered phones/faxing; provided clerical and organizational support for showroom staff; processed cash, check and credit card transactions and finance paperwork; balance books and determines deposits daily Admin Assistant/Bookkeeper

AM-PM Trucking - Moorhead, MN - October 2013 to February 2014 Entered/invoiced/reconciled fuel receipts; answered phones/filing; entered/updated truck/operator logistics; contacted drivers to verify load information

Consultant

FedEx Office - Apple Valley, MN - March 2011 to September 2013 Excellent customer service in printing and shipping

● took complex customer orders using specialized order system

● assembled packages and goods for shipping

● maintained customer confidentiality

Customer Service

Bookseller - Richfield, MN - August 2010 to April 2011 Rotated and updated merchandise to coincide with changing supply/demand requirements; customer service in store via phone, internet, and face-to-face; constant educational training of newly developing trends and releases to ensure excellent customer experiences

Data Entry/Admin Asst

Adecco, Inc - Bloomington, MN - April 2009 to January 2010 Answered phones/paged corresponding departments for customer/telephone inquiries; rang customer purchases and returns; checked product status via database; processed store charge account applications/ payments; separated products into corresponding sales departments; handled and processed emergency code calls for hospital locations; located patients and/or employees via computerized database system; tracked on-call schedules for various specialty specialists Legal Administrative Secretary

Regis Corporation - Minneapolis, MN - June 2008 to February 2009 Answered hotline messages on FMLA hotline from over 67,000 stylists for medical leave; distributed weekly reports to salon managers throughout the United States; produced daily paper trails regarding stylist requests status; filed numerous specialty reports for hard copy verification purposes; inventory control of office supplies for department; AED/CPR certification

Data Entry

Aerotek - Bloomington, MN - June 2007 to May 2008

Verified product information for new catalog/data entry; changed product information per merchandisers' instructions; filing/copying; prepared memos/letters for property managers; verified incoming accounts with existing accounts to establish new accounts; resolved customer complaints and inquiries; contacted lenders to obtain payoff amounts for senior loan amount verification Office Admin

St. Croix Retail - Bloomington, MN - December 2006 to June 2007 Daily bank deposits/reconciliations; inventory control/coupon replenishment/supply ordering; scheduling 40+ employees/verify vacation requests; daily/monthly sales budgets; processed new employees into schedules, payroll, etc; bi-monthly executive meeting planning and minutes recording; routed phone calls/phone/vm training/back-up, support for admin/HR, accounting projects Admissions Administrative Coordinator

Brown College - Mendota Heights, MN - November 2004 to March 2006 Customer service via multi-line phones/answering questions regarding admissions policies; computer entered/ assigned incoming leads via phone, email, postal mail; computer entered/processed enrollments; verified documents for enrollment files; handled release of information forms/information Cashier

Returns Desk, Special Services, Home Depot - Fargo, ND - March 2004 to October 2004 Answered phones call center;cash register/product returns; produced special orders/contracts Cashier, Member/Service Desk/Renewal Coordinator

Service Desk - Fargo, ND - August 2001 to December 2003 Customer service regarding various policies/changing product information; scanned business members tax- exempt documents for government verification; contacted business members to notify of current membership status

Receptionist/Secretary

Wallwork Truck Center - Fargo, ND - August 2000 to June 2001 Answered 450 to 500 phone calls daily, forward to outside sources/phone messages; produced various documents for salesmen via computer and typewriter; kept accurate log of salesmen's schedules and itineraries; entered miscellaneous bookkeeping invoices into computerized accounting system Medical Secretary

Meritcare Psychiatry - Fargo, ND - January 1999 to June 2000 Produced variety of professional documents for physicians; maintained patient medical records Data Entry Specialist

Blue Cross/Blue Shield - Fargo, ND - August 1997 to December 1998 Entered/filed medical, dental, and professional health insurance claims; verified day-old claims with corresponding reports

EDUCATION

Medical Administrative Secretary

Technical College - Moorhead, MN

1992 to 1993

Chaffee High School - Chaffee, ND

1987 to 1992

SKILLS

Data Entry 14,000 ksph, Microsoft Office, customer service, bookkeeping, payroll