Customer Service Sales

Kathy T. Vo

San Jose, CA ***** 408-***-**** **.*******@*****.***

CAREER OBJECTIVE

Dynamic candidate with 8+ years of experience in customer service with the ability to maintain high standards and achieve company goals. Proven managerial skills in overseeing 20+ employees, organizational skills and processing skills. Looking to leverage my knowledge and experiences into a role as Administration Operation. PROFESSIONAL KEY SKILLS

• Proficient in Microsoft Word, Excel, Outlook and PowerPoint

• Managerial skills in overseeing 20+ employees in a fast pace setting

• Work effectively in a team environment to set priorities and complete team projects with minimal supervision

• Responsibilities in reporting, interviewing, hiring, training, and development of staff WORK EXPERIENCE

Precision Swiss Products, Inc. November 2015 – Current Customer Relations Coordinator, Milpitas, CA

• Serve as a liaison for Buyer and Vendors

• Provide administrative/secretarial support for various departments such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries

• Effectively address customer questions, complaints, and concerns within the scope of responsibility

• Operate desktop computer to compose and edit correspondence, along with prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings

• Document customer account records with change orders, revisions and updates

• Schedule, prep, and coordinate meetings internally and externally

• Coordinate domestic travel arrangements

• Manage and coordinate special projects

The Tech Museum of Innovation

Guest Services Supervisor, San Jose, CA January 2013 – November 2015

• Interview, train, supervise, evaluate, and direct Guest Services staff and volunteers

• Coordinate staffing needs and work schedules to support the flow of operation, 7 days a week

• Supervise staff and develop systems to ensure accurate and complete sales transactions

• Maintain procedures for cash management with accurate and timely reporting

• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements

• Coordinate with Group Reservations on school group reservations; conduct inquires and callbacks for interested companies/schools regarding reservations

• Provide proper communication and information to the Guest Services and Membership team in order to ensure efficiency and product knowledge

Guest Services Lead, San Jose, CA October 2009 – Promoted

• Received and screened a high volume of internal and external communications, including phone calls and emails

• Implemented a systems to reach out to community organizations and schools to schedule visits

• Identified, recommended, and provided solutions to clarify conflict and situations

• Understand customers and their needs and consider these factors in the completion of day-to-day job tasks and responsibilities

EDUCATION

Bachelors of Science in Business Administration – February 2011 DeVry University, Fremont, CA

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