Customer Service Administrative Assistant

CURRICULUM VITAE JOHN CHUT

Address: */*, ** ***** ****** Mobile: 046*-***-***

Griffith Act 2603 Email: ********@**********.***

Security Clearance: Baseline (PROTECTED) Nationality: Australian

Career Objective

I am passionate in IT/ICT disciplines.

I am currently undertaking work experience as an ICT traineeship candidate, at Mantra Training & Development, generating a proven track record of success in carrying out a range of activities. This work is contributing to some of their major projects. I am thus seeking to join WYSCOM ICT professional to further a career within Greythorn sector.

KEY TECHNICAL SKILLS

Operating System – Windows XP, Windows Linux, Unix, NT

Hardware – Network adapters, hubs, switches, routers, laser printers, laptops, scanners, Dell servers and desktop, IBM, Conpaq, etc.

Applications software – Lotus Notes, MS Office Suite, Adobe Macromedia flash, etc.

Databases – MS ACCESS, MS SQL, Postage SQL

Web development – HTML, FTP, Dreamweaver, etc.

GENERAL SKILLS

Liaised with teammate to identify needs, concerns, and gauged existing skill levels- as in working together in the completion of an assignment on installation and running diagnostic systems.

Systematically examines a problem by dissecting it into smaller parts for investigation, able to distinguish causes from symptoms; as an example in testing all equipment to ensure the internet works appropriately.

Excellent Customer Service skills. For example communicating with customers.

Very hard working and reliable and a keen learner.

Exceptional telephone and written communication skills.

Passionate, flexible and takes initiative

QUALIFICATIONS AND TRAINING

Bachelor of Commerce / Finance

Currently studying – completing June 2018

Certificate III in Information, Digital Media and Technology

Currently studying – completing Oct 2017

Diploma of Business Administration/ Diploma of Management

Awarded in 2012

WORK HISTORY

A: Traineeship

With Mantra Training & Development

Current: August -2016 in progress 2017

Responsibilities

Installing new hardware as well as decommissioning of old equipment.

Resolve hardware issues.

Incident and problem resolution

Interacting with clients

Good communication skills Qualifications and

Experience 1 years’ experience with IT hardware.

Testing and configuration of new systems deployed in all parts of the globe.

B: Administrative Assistant Officer

Australian Business Academy College (ABA)

Responsibilities

Managing all phone calls, enquiries, and student’s needs and ensure photocopiers, printers and fax machines are stocked with paper and toner containers

Process applications for Students, changes to enrolment load, program, scholarship and enrolment management and financial administration.

Data entry and records management

C: Finance Officer

Community work unpaid

July 2012 – present Finance Office Small unit community service under Diocese of Canberra & Goulburn

Key Responsibilities: analysis and review of program reporting, preparation annual management reports and budget estimates.

Met all management reporting deadlines

Implemented new project reporting system that reduced process three steps

Competent in Microsoft Office suite of software

D: Casual Assistance Educator

With Expect a Star and Randstad recruitment agencies

Period: 2015 – 2016

Responsibilities

Record & observe for individual children and groups of children for program planning

Ensure that centre attitude, policies and procedures are followed to at all times

Sustain health & safety standards and guidelines

E: Commercial Casual Cleaner

Department of Immigration and Border Protection

April 2015 - Present

Responsibilities - Carry out commercial cleaning tasks in a secure Federal Government office complex

F: Small Business Owner

Kakuma Refugee Camp, Kenya

January 2000 – January 2004

Responsibilities

Managed inventory and stocktake

Minimal resources available (e.g.: calculating change manually without calculators/computerised till)

Controlling quality and adherence to safety standards

REFEREES

1.Matt Brain

Assistant Bishop

Diocese of Canberra & Goulburn

M: 042*-***-***

E: ****.*****@**********.***.**

2.Donna Moulds

CEO and Trainer Assessor

Mantra Training & Development

P: 02 6230 9439

M: 043*-***-***

E: *****@**************.***.**

3.Dr Mervyn Wilkinson

Intelligence, Identity and Biometrics Branch Change Manager

Department of Immigration and Border Protection

Chan St Belconnen

E: ******.*********@******.***.**

M: 041*******

Contact this candidate