Andrea Stevens

*** *********** **., ****** ******, GA 31088-6162

210-***-**** • ac1nz0@r.postjobfree.com

BOOKKEEPER/ADMINISTRATIVE ASSISTANT

Well-organized bookkeeper/administrative assistant with outstanding people, communication, and administrative strengths. Personable and client oriented demonstrating a keen understanding of represented products and/or services for optimal account management. Committed to superior customer service to retain accounts and grow business. Additional keys to success include:

Practiced in review/analysis, investigations, recording/reporting, and document management.

Easily interpret contracts and ensure compliance with company policies and contractual agreements.

Attentive listener and expert communicator who quickly establishes and maintains favorable working relationships with clients, management, company staff at all levels, and other supportive professionals.

High degree of professionalism with an established reputation for quality, exactness, and results.

CORE COMPETENCIES

Policy Management Quickbooks/MS Office Suite Contract Administration

Document Management Investigations & Analysis Recording & Reporting

Vendor Relations Communications & Negotiations Customer Service

Conflict Resolution Problem Solving Revenue Growth

PROFESSIONAL EXPERIENCE

Viten Dynatension, Inc., Warner Robins, GA (02/2013 – present)

EXECUTIVE ASSISTANT/BOOKKEEPER

All day to day operations of small electronics manufacturing firm. Service and maintain accounts, A/P, A/R, payroll, tax records, inventory, and HR responsibilities. Managed multiple employees. Provided customer and technical support to worldwide client base.

Worked closely with CEO to develop new markets and sales strategies.

Negotiated with clients worldwide to provide best products and services for their specific needs.

Randstad/KaMin LLC, Macon, GA (03/2016 – 09/2016)

ACCOUNTS PAYABLE TECHNICIAN

Long term temp providing accounts payable processing, internal & external client assistance and other clerical accounting duties as needed.

Receive, sort and date stamp incoming invoices, statements and other correspondence.

Input invoices into Oracle A/P system.

Work closely with procurement, other departments and vendors to resolve exceptions.

Geico, Macon, GA (3/2010 – 02/2013)

CUSTOMER SERVICE AGENT / BILLING TECHNICIAN

Service and maintain policyholder accounts for automotive insurance coverages in a fast-paced call center. Communicate with policyholders, interpret policy endorsements, and uphold company policies and procedures for optimal automotive policy management. Assist internal/external clients with questions and queries on coverages and disburse information on additional products and services for up sales. Provide billing support, record payments, and maintain records. Address and resolve any customer service issues.

Handle up to 80 calls daily as a Licensed Independent Agent in a busy call center environment.

Ensure quality customer service and client relations standards for policy renewals and sustained revenue growth.

The Grace House, Fort Valley, GA (10/2009 – 3/2010)

ASSISTANT FOOD DISTRIBUTION COORDINATOR

ANDREA STEVENS

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Supported staff at community based food bank that serves the less fortunate of Fort Valley, GA with nutritional needs. Secured food donations, accounted for incoming food products, and maintained inventory. Recorded data in database and performed records reconciliations.

Actively promoted the agency throughout the community for continuous food donations from businesses and individuals.

Houston County EMS, Warner Robins, GA (4/2006 – 1/2009)

PARAMEDIC

Responded to emergency calls and provided pre-hospital treatment, life support care, and transport of sick and injured persons. Assessed patient needs on a case-by-case basis and communicated extent of illness or injury to hospital personnel for specific medical treatments and procedures. Performed emergency diagnostics and treatments such as airway management, IV therapy, and other advanced life support functions.

Worked collaboratively as part of a critical medical care team and directed all first responders at scene of each emergency call.

American Medical Response, San Antonio, TX (4/2001 – 10/2005)

EMERGENCY MEDICAL TECHNICIAN / TRANSPORT LIAISION / EMERGENCY MEDICAL DISPATCHER

Served as medical emergency liaison to 300+ bed Baptist Medical Center facility. Assessed patients in need of transport from facility for special medical attentions and procedures. Communicated insurance information and transport requirements to staff and patients. Processed Medicare/Medicaid forms and other documents as required. Provided medical care associated with emergency care and transport of patients under guidance of paramedic staff.

Worked closely with medical staff, case management, and patients to determine and deliver best and most cost effective transport methods for local, long distance, and international transportation.

Responded to calls and performed dispatch duties as a Certified Emergency Medical Dispatcher for up to 25 ambulances at a time.

EDUCATION

Paramedic Certification

University of Texas Health Science Center, San Antonio, TX

College Credits

Middle Georgia State University, Macon, GA

Texas A&M University, College Station, TX

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