Customer Service Human Resource

Rikki T. Scott

*** ****** **. **********, **. ***04

*******@*****.***/412-***-****

Summary of Qualifications:

Expert at finding and resolving malfunctions, using exceptional technical and communication skills to ensure minimization of downtime and optimal computer performance.

Education

Certificate in Human Resource Management

Community College of Alleghany County Pittsburgh, PA, May 2006

Diploma in Academic, Woodland hills High School Pittsburgh, PA, July 2003

Business Marketing/ Public relations, Penn State University Pittsburgh, PA, 2015 - Current

Skills:

Three years of experience as help desk administrative assistant and human resource manager.

Proficiency in various software’s such as; Microsoft word, windows 98, 2000,word mail merge, Excel, Power point, MS Publisher, MS Office, MS works, Internet, E mail, web design, Photoshop, Page maker, QuickBooks and adobe acrobat.

Additional Information

Outstanding academic record. Achieved Dean's list for 15/16semesters and GPA of 3.75.

Three years of experience as help desk administrativeassistant and human resource manager.

Proficiency in various software's such as; Microsoft word, windows 98, 2000, word mail merge, Excel, Power point, MS Publisher, MS Office, MS works, Internet, E-mail, web design, Photoshop, Page maker, QuickBooks andadobe acrobat.

Expert at finding and resolving malfunctions, using exceptional technical and communication skills to ensure minimization of downtime and optimal computer performance.

Experience

Tyler's Daycare and Child Development Pittsburgh, Pa (Part Time)

ADMINISTRATIVE ASSISTANT/ BOOKKEEPER (01/2008 - 07/2017)

Prepared and processed Internet based emails and faxes

Responsible for telephone calls

Scanned large volumes of invoices

scanning job and mailing services mail and emails on a day to day basis.

Enrolled new children on once a month

Coordinated Activities

Customer Service Representative (Contract)

Maxim Healthcare Services - Pittsburgh, PA 01/2013 - 07/2016

Responsibilities

Responsible for Count invoices.

Responsible for Training and Organize showroom.

Manage large amounts of incoming calls

Identify customers’ needs to achieve satisfaction

Provide accurate, valid and complete information

Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Follow communication procedures.

Customer Service Representative/Office Assistant (Part Time)

IKON - Pittsburgh, PA 08/2011 - 07/2013

Established and maintains electronic records management system for all incoming and outgoing correspondence.

Prepared and processed internet based emails and faxes, telephone, and scanned large volumes of invoices including high volume of service email.

RECEPTIONIST/HUMAN RESOURCE MANAGER (Contract)

Pittsburgh Recycling Pittsburgh, PA.

January 2010 to June 2010

Received and monitored employment applications

Manage bookkeeper invoices, accounts receivables

Employee hiring procedure and terminations

Directv

CUSTOMER SERVICE (Pemanent)

(7/2005 3/2007)

Pittsburgh, PA

Open customer account, technical support, took payments, sales, took large volume of calls in

call center environment.

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