Microsoft Office Customer Service

Sabahat Naimi

Bilingual, can speak, read and write English, Hindi and Urdu. Proficient in SAP, Ticket Management, Microsoft Office. Presently working in Catamaran as HR - Administrative Support.

Schaumburg, IL 60173

***********@*****.*** - 224-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

CMMS Coordinator

CVSCaremark - Mount Prospect, IL - February 2015 to Present Responsibilities

• Creating Purchase Orders for maintenance service, like repair work, machine adjustments, and renewals or installation of other plant property, and relays requests to appropriate maintenance division using SAP

• Ordering and approving parts for machines as and when need arises

• Creating and maintaining Work Orders for Automation Technicians

• Keeps record of requests services rendered

• Requisitions supplies for maintenance workers

Additional Responsibilities

• Coordinating schedules (calendars for multiple levels of management and travel arrangements).

• Managing departmental purchase orders.

• Overseeing expense reports for management.

• Providing organization support including presentation development and other tasks as needed

• Assisting staff in gaining system access and reporting system/technical issues.

• Analyzing, summarizing and developing reports on various monthly performance trends.

• Providing support for office supplies and managing maintenance for office machines.

• Entering, tracking, and monitoring Expense and Capital Requisitions within budget HR- Administrative Support

Catamaran - Schaumburg, IL

Responsibilities include:

Maintaining employee files and the HR filing sytem. Recruting and staffing logistics.

Employee orientation, development and training logistics and record keeping. Compensation and Benefits record keeping.

Skills Used

eye for detail, organizing, attentive,

Inquiry Request Coordinator

Career Education Corporation - September 2014 to November 2014 Call prospective students who have requested information about the university

• Screens inquiry to determine if they are qualified to speak with an admissions advisor and determine the type of admissions advisor

• Successfully transfers students to a live admissions advisor

• Meets the minimum expectation for a Coordinator ( QA Scores, connect to transfer percentage, and adherence.

Seller Support Associate

Amazon Inc - April 2012 to February 2013

Provided customer support through emails to third party sellers on Amazon.

• Resolving their seller and customer facing concerns, and support on Amazon retail policies.

• Educating sellers on Amazon customer refunds, returns, and exchange policies.

• Working with sellers in helping they identify their potential sales channel.

• Troubleshooting and resolving technical issues on Amazon detail pages.

• Provided Amazon detail page back up support to the sellers. Transfer Agent/Associate

Franklin Templeton Investments - April 2010 to March 2012 Answered a high volume of incoming calls from agents and clients on a daily basis, answered their questions regarding product marketing, mutual fund accounts, and offered policy and contract service for our variable annuities, which included over 40 underlying mutual fund investments.

• Worked closely within different departments to follow up on investor's account redemption status.

• Monitoring investor information and account activities to order process.

• Understanding the fund accounting process to provide accurate information to investors. Technical support

Sitel India - November 2009 to April 2010

Provided technical advice on hardware related problems to support specialists.

• Conducted meetings and trainings of new hires

• Handled issues related to Windows XP OS.

• Troubleshooting and resolving common Dell desktop hardware issues Career Consultant

Y-Axis Careers - September 2008 to January 2009

Addressed customer service issues.

• Maintained various plans for customer's career portfolios.

• Maintained a database of customers and potential clients.

• Managed admission processes including determination of appropriateness and potential of candidates.

• Communicated with students and parents for career options.

• Monitored compliance of school policies, institutional policies, procedures and regulations.

• Addressed inquiries regarding career goals, student service, and educational programs.

• Offered workshops and provided career-related guidance.

• Maintain and update office files, inventory, mailing lists, and database systems.

• Prepares letters and other correspondences

• Do simple bank transactions and basic bookkeeping for the company

• Proofread and organize records, reports, and documents

• Prepare documents such as government and business forms for processing

• Handled other clerical and administration work.

EDUCATION

MBA in Human Resource Management

Walden University - Minneapolis, MN

March 2015 to June 2017

Post Graduate Diploma in Psychological Counseling Skills Degree college

B.S

Degree college

SKILLS

Microsoft Office (3 years)

ADDITIONAL INFORMATION

SKILLS

• Experienced in the use of Microsoft office

• Combine patience, determination, and persistence to troubleshoot client issues

• Easily understand and solve technical problems

• Strong problem-solving and analytical skills

Contact this candidate