Manager Project

Project Manager

Qualifications Profile

Growth-focused, results-oriented, and seasoned executive with extensive experience in all aspects of IT project management. Recognized for proven track record of completing large-scale infrastructure projects, such as circuit, server, and system installations, within established budget and time constraints. Well-versed at formulating and implementing innovative solutions that streamline process efficiency, minimize costs, and drive business growth. Effective at determining organizational hardware and software needs, as well as offering recommendations to meet those needs. Equipped with articulate communication and interpersonal skills in motivating, guiding, and leading high-caliber teams of professionals to work toward a common goal.

Areas of Expertise

Server and Network Installation, Management, and Administration ~ Process Automation and Improvement

Circuit Installations ~ Connectivity and Network Solutions ~ Technical Support

Professional Experience

McDonald’s Corporation § Oak Brook, IL

Project Manager, Hardware Integration Team 2013–January 2015

Provided leadership to two direct reports and five consultants in certifying more than 20 devices for use in more than 14,000 restaurants. Oversaw all aspects of projects to maintain compliance with corporate guidelines, while ensuring implementation of efficient processes during hardware deployments. Supervised processes to guarantee hardware availability for purchasing. Led the implementation of hardware solutions for three initiatives, which included testing hardware solution, documenting installation and support processes, and providing mounting solutions.

Key Highlights:

Formulated and executed strategies that decreased hardware certification cost by 10% over the previous year

Directed the development of installation and support processes for new solutions to be implemented in restaurants, while making sure that business needs of the franchises were met

Demonstrated adeptness in managing up to 10 concurrent projects without compromising quality

Project Manager, US IT Foundations 2011–2013

Led network and infrastructure projects handled by consultants. Managed the build-out of the hosting environment to support Microsoft system center configuration and operation manager server, and transitioned pilot group of stores to the new hosting environment. Implemented connectivity improvements between call centers and stores. Served as the representative of the Infrastructure Team during host contract negotiations, which involved leading change to enable support for second-generation cashless solutions.

Key Highlights:

Spearheaded a project to update more than 10,000 email accounts used by owner-operators and restaurants from proprietary solution to MSO environment; and successfully completed the project with no failures, only six reschedules, and within budget

Efficiently handled $5M in business cases for funding networking, infrastructure projects, equipment maintenance, and project management office, engineering, and service operations resources

Led a project to decrease time in installing data circuits before store opening, which involved changing processes between the company and the connectivity provider; thus boosting stores with required connectivity prior to opening to 95% as compared to previous year

Established intranet presence dedicated to hotspot solutions in store, which brought forth a highly improved user experience and in-house system, as well as reduction in time and associated costs

Additional Experience

McDonald’s Corporation § Oak Brook, IL

Senior Business Technical Analyst, Hardware Integration Team 2015–December 2016

Collaborated with the hardware certification manager and department manager in defining standards for hardware solution and architecture.

Key Highlights:

Acted as the subject matter expert (SME) on system solutions implemented to restaurants; as well as on point-of-sale hardware systems, kitchen video systems, back-office hardware systems, front-counter and drive-thru solutions, digital menu board deployment, outdoor digital menu deployment, and kiosks

Revised cabling standards, which minimized maintenance by six months’ worth of man hours

Led the automation of hardware driver and software installation processes

Senior Network and Systems Analyst 2000–2011

Performed as the technical lead on the implementation of solutions for restaurants and corporate users. Efficiently completed circuit installations at more than 30 restaurants. Worked with remote order-taking vendor on solutions to initiate Voice of Internet Protocol (VoIP) connection from the restaurant to remote call centers.

Key Highlights:

Utilized virtual private networks to enable 60 restaurants in the United States to communicate with the corporate home office

Spearheaded the development of a system used by restaurants to access corporate resources, as well as installation of vendor solutions at the corporate data center

Designed technical solutions to provide better configuration of restaurant routers to connect to corporate office

Technical Analyst 1998–2000

Analyzed and provided recommendations on hardware and software used in restaurant servers. Worked with POS teams to communicate technical solutions, as well as with global teams to establish server standards.

Key Highlights:

Utilized Windows Servers and MSMQ to create data center solutions to support several business applications

Minimized user interaction during deployment to restaurant servers by automating restaurant server installation processes

BorgWarner Automotive § Bellwood, IL

ATS IS Communications Administrator

Handled the installation of mainframe and mini-computer operating systems, which involved setting up file servers using Microsoft SMS. Attained 99.99% uptime for mainframe and mini-computers.

MicroSwitch Honeywell § Freeport, IL

Associate Software Analyst

Oversaw the performance, integrity, and security of a database, which involved creating databases for new applications and conducting database maintenance functions.

Education and Credentials

Bachelor of Science in Computer Science

Northern Illinois University § DeKalb, IL

CompTIA Network+ Certification, 2017

CompiTIA Security +, 2017

Onsite Technical Person Level 3 – McDonald’s Certification, 2015

Microsoft Certified Systems Engineer, 1995

Training

IT Infrastructure Library Foundations, 2013

Developing Global Mindset, 2011

Delivery Skills for Presentation, 2011

Microsoft Operations Framework, 2012

Managing the Organization, 2009

Affiliations

American Association of Woodturners Windy City Woodturners

Technical Skills

Operating Systems

Microsoft Windows (7, 8.1, and 10) • Microsoft Windows Server (2003 and 2012) • Linux (Debian)

Scripting

PowerShell • VB Script • Python • Java

Networking

IP • TCP • UDP • RIP • OSPF • NetBIOS

Software

Microsoft Office Applications (Word, Excel, PowerPoint, Access, Visio, and Project)

Microsoft SharePoint • Microsoft Exchange • Active Directory

Hardware

Cisco, HP, and Bay network hardware

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