Microsoft Office Information Technology

Christopher Jackson

Computer Technician

********************@*****.*** - 678-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Computer Technician

Telecommunications Cellular - Tucker, GA - May 2013 to October 2015

• Overhauled outdated systems to increase speed and efficiency.

• Removed Harmful programs and install regular software updates.

• Remote support

• Device management. Receive and re-image inventory. Reconfiguration and setup of new and existing equipment.

• Microsoft Office 365 on boarding management.

• Performed repairs and preventive maintenance on customers computers.

• Created emergency repair disk and data recovery procedures for critical systems, preventing loss of data.

• Installed and upgraded operating systems, software applications, antivirus and security software and drivers.

• Setup tested, and configured networks, desktops, laptops, and printers. Comcast Xfinity - Cable and Communications LLC - Atlanta, GA - March 2007 to June 2009

• On-site and remote support to customers of Cable, High Speed Internet and Telephone services with the performance, installation and maintenance of:

Hardware, including software, patches, and operating system installs.

Building and deployment of new workstation equipment.

Connection of multiple devices to home network router, cell phones, iPads, gaming systems, laptops, and computers.

Wireless networks and patch systems.

Wiring system design for coaxial cable and twisted pair.

Microsoft Server.

Modem and router configurations; Ping test and packet loss knowledge; Trace route and CMD prompt knowledge

Windows 7, 2000, XP Pro, Vista, NT4.0, and 98 BIOS hardware; imaging computers

MAC OS, OS X, Cheetah, Puma, Leopard, Lion, Mountain Lion; Captain FTP, Classic FTP, Apple Remote Desktop; Apple Airport.

Router Setup, Airport, Linksys, Netgear, SMC wireless Tower, Multiple home/business device; iPad, Smartphone's, Gaming systems, wireless configuration; Wireless home network setup; Printers and Fax machines.

Troubleshoot TCP/IP, Ping, trace route; LAN/WAN Configuration.

Set-up of mobile devices on company servers.

Security features on wireless networks, WEP encryption, WPA, WPA2. Information Technology Internship

United Way - Atlanta, GA - 2003 to 2004

Provide PC and MAC end-user help desk support and Compaq Server services support.

Install voice over IP and supply technical support with hardware/software configuration, including Windows Server.

Included diagnostic testing on PC equipment and ensuring printers were up and running at all times.

Install, configure, monitor and troubleshoot PC's and related hardware on all OS platforms.

Image and reimage computers for new hires and user refresh/upgrade

• Earned solid reputation for resolving complex issues and providing exceptional support to users.

• Provided special assistance to key departments including Finance, New Business, Creative and Executive Support.

• Successfully facilitated office moves, ensuring that rack-mount equipment was properly installed and that all services/equipment were fully operational.

• Scheduled technical jobs as requested for Network Engineers, and Tech Support utilizing company-ticketing system.

• Setup new hires, and modify employee information using Active Directory; selected to create new procedures to improve department productivity and train new members.

• Managed an inventory of reports from front/back-office systems using LAN Desk to ensure seamless financial activities through and after migration in collaboration with accounting and controlling units

• Enhanced remote access through installation and configuration of VPN Remote Desktop on PC. EDUCATION

A.S. in Business Management

Virginia Technical College

2005 to 2006

ADDITIONAL INFORMATION

TECHNICAL SUMMARY

Expertise troubleshooting and installing coax cable, cat5 and cat6 wiring, RF signal, VoIP; intermediate understanding in telecommunications; supported: Office 365 (Outlook, Word, Excel, Powerpoint); mail transport fundamentals (POPIMAPSMPT); networking fundamentals including, but not limited to knowledge of DNS, Message Trace Tools, Block Lists, SPAM, Email Filtering, Virus Protection; Microsoft Office "97, 2000, 2003", MS Office 2010, Microsoft Exchange, Work Management Information System, iPhone, Windows Mobile, And Android device, Cisco VPN, LAN, WAN, TCP, IP, DELL, HP.

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