Kathleen M. Karcher 862-***-****

*** **** **** **** #*-13 Little Falls, NJ 07424 ac1nwc@r.postjobfree.com

PMP. Certified SCRUM Master. Six Sigma Greenbelt.

Project Management Certified (PMP) SCRUM Master Certified Project Manager with 15+ years’ experience in development and delivery of major application solutions across diverse industries. Experience across all phases of Software Development Lifecycle, with successful track record of effective resource management, change control and quality control. Proven ability to interface with customers, evaluate requirements and propose solutions to best serve needs. Effectively managed and led diverse cross-functional teams onsite and offshore to complete project deliverables on time and in budget.

Professional Experience

IT Project Manager, ToysRUs, Wayne, NJ, 2011 - 2017

Drove delivery of projects varying in size, scope, and complexity in the Global IT Supply Chain Omni-Channel and Warehouse Management Systems areas

Served as key member of SCRUM team delivering key component of 15M+ ATG Oracle webstore redesign

Successfully delivered Adobe Omniture CRM and email marketing solution to international markets

Interfaced with Business partners, Subject Matter Experts and Cross-functional Work Stream Leads to understand/deliver Business Requirements and Functional specifications

Represented development team at daily meeting, planned monthly releases, managed requirements backlog, demonstrated working software to product owners for approval

Designed QA test strategy, led SIT/UAT testing

Managed risks, issues, actions and decisions (RAID logs)

Managed on-site/off-shore development partners, monitored vendor time and expenses

Facilitated resolution of defects (JIRA) in Systems Integration and User Acceptance testing phases

Successfully delivered 400+ change requests to international markets annually via SOM distribution method

Maintained communications to key stakeholders including project share point sites, status meetings, and executive reporting

Sr. Business Analyst, Diversified Technology Solutions, Fairfield, NJ, 2007 –2011

Served as onsite Business Analyst in a consulting role within Employee Services Group Portal Team at

ADP in Roseland, NJ

Developed detailed application requirements for large scale implementation of new web-based

HR/Benefits/Payroll products

Documented user requirements, created use cases and functional application specifications

Interfaced with stakeholders including business owners/subject matter experts, project managers, UI

designers, QA and development teams both on-site and off-shore

Analyzed/documented impact of change requests and system enhancements across existing applications and services

Led reviews of functional requirement documents

IT Project Manager/Business Analyst, CSG Systems, Inc., Fairfield, NJ, 2000 –2007

Managed all aspects of complex print & electronic billing projects for Fortune 500 clients using Agile SDLC methodology

Facilitated requirements gathering through client interviews, JAD sessions, demonstrations, walkthroughs and user stories

Documented use cases, developed requirements backlog, managed release schedule

Developed and maintained project plans in MS Project, approved time and expenses, monitored budgets

Insured client development maintained defined standards, including production testing and approvals

Managed critical project issues and risks

Conducted weekly status meetings, maintained issues lists, communicated project status to shareholders

IT Project Manager, HTMT/Source One Communications, Lyndhurst, NJ, 1995 –2000

Managed complete project development life cycle for off-shore call center & BPO programs for Fortune 500 clients in the telecommunications, cable, telecom, publishing and financial industries in the US & Canada

Consulted with clients to define application development and telecommunications requirements

Created Business Requirements Documents, project plans, timelines, communication plans

Communicated hardware installation requirements to carriers

Developed IVR scripting, call flow routing, service level requirements

Defined standard and custom reporting

Assigned tasks/monitored workgroups across multiple functional areas including off-shore development teams

Conducted quarterly performance reviews, assessed program effectiveness, identified new initiatives

Memberships/Certifications

Certified SCRUM Master, August 2017

PMP Certification, April 2007, renewed April 2017

Business Analyst Certification, August 2014

MS Project Level I & Level II Certification, September 2005

Six Sigma Greenbelt, 2002

Technology

SDLC, Agile and Waterfall methodologies

Adobe Omniture

Google Analytics

MS Project Server

JIRA issue tracking

Visio business process modeling

Avaya Centrevu & Call Management System (CMS) software

Education

B.A. Business Administration, William Paterson University, Wayne, NJ

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