David S. Bonenfant

** ********* **** * Manchester, NH 03109

603-***-****(H) * 603-***-****(C) * ac1nw4@r.postjobfree.com

IT Operations & Planning …. Implementation & Support

Highly motivated information technology professional with expert proficiency in managing all aspects of the technological infrastructure of a dynamic, fast paced environment. Comprehensive understanding of the skills needed to support production systems, network diagnostics, and hardware and software installation, configuration, and repair. Skilled in the ability to quickly identify and resolve end-user technical issues.

Summary of Qualifications

Bachelor of Science Degree with extensive background in Information Systems Technology, Applications Development, Software Development, Technical Support, User Training, and Network Integration. Successfully defined and developed information technology initiatives in support of corporate planning and manufacturing operations. Managed the implementation and operational management of state-of-the-art mission critical applications. Able to apply leadership talent and technical knowledge to communicate effectively to both technical and non-technical personnel. Successful in meeting aggressive timeframes.

Programming / Scripting Languages: IBM JCL, UNIX, ABAP, T-SQL, PL-SQL, COBOL

Applications: Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office 365, ProfitKey, SalesForce, Hyper-V, IIS, Oracle SQL Plus, Oracle RMAN, Oracle Enterprise Manager

Help Desk Software: BMC Service Desk Help Ticket App, Oracle RightNow Web

Operating Systems: AIX, Windows 7, 8, 8.1, 10, Windows Server 2008 R2 thru 2012 R2

Database: SQL Server 2008 thru 2016, Oracle 10g through 12c

Networking: Studied Cisco CCNA course

APICS: Attained CPIM in 1998

Selected Accomplishments

Maintained and Supported Information Technology based systems, governing the full spectrum of Manufacturing Division functions, from Order Entry and Production Control to Shipping, Marketing, and Shop Floor Control. Collaborated extensively with users to define, focus, and clarify requirements for software development.

Resolved a significant problem where IT issues were causing the glass processing system to fail resulting in the manufacturing plant being less productive and experiencing an increase in lead times. Found that the root cause was the way the IT support system was deployed on the production floor. Made necessary corrections and the glass processing system experienced no “down time” caused by an IT issue.

Developed a way for SQL to work from a software program to print different remake labels on the production floor. The foundation was developed by the vendor, but we had to make it work in the various programs. Designed a program that printed the information from a combination of Microsoft Access databases and files from within the program.

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Created a system designed to create the purchase orders from the production system automatically while making the PO ready to be sent to the vendor in various formats, and to update the PO as sent to the vendor. This increased accuracy and also allowed orders to be put into production sooner than would otherwise have been possible.

Designed and Implemented new procedures that for the purpose of reducing paperwork generated by different plant locations. Created a script for each plant to produce the paperwork in a specific order. This new script saved the production control staff in each plant approximately 4 hours of work per day, increasing operational efficiency and generating greater revenue.

Professional Experience

PROFITKEY INTERNATIONAL, Salem, NH 2013-2017

IT Support Technician

Provide Second Level internal IT Support, customer technical support, and on-site or remote installations.

Additional responsibilities were manage Hardware and Software Inventories.

Other key areas of responsibility include virtualization of physical servers with HyperV and maintain existing servers whether physical or virtual.

Replace current ISA server with a Cisco ASA NG Firewall.

Install and maintain SQL Server databases.

Perform Oracle Installation and setup Oracle Backups while performing other common Oracle maintenance tasks.

Install and maintain physical and virtual Windows Server 2008 R2 through Windows Server 2012 R2.

Used Event Viewer to find issues with Servers including software and hardware failures and security issues.

Used the features of Task Manager to find problems with performance and processes.

Resolved Customer Technical Support isses through remote, on-site, over the phone through the help ticket system. These calls were documented and updated as required.

Supported SalesForce and as a result, maintained support case logs with SalesForce.

HARVEY BUILDING PRODUCTS, Londonderry, NH 1991- 2012

Technical Applications Analyst

Senior Programmer/Analyst & Programmer Analyst

Applied advanced subject matter knowledge to train and mentor less experienced colleagues on the principles of COBOL programming and the interaction of various IT systems.

Leveraged strong analytical skills and problem solving expertise to identify and promptly resolve technical issues relating to hardware, software, and network connectivity in support of the Manufacturing Division.

Tracked, logged, and closed call tickets to provide complete documentation of each technical support incident.

Engaged in communications with vendors to address hardware and software issues, while fully documenting all IT processes and procedures.

Developed and updated software programs to support the daily efforts of the Manufacturing Division, including interfaces with SQL tables, programs to display product images on documents, and an XML interface.

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Authored technical documentation on all software applications, while training end users on the full use and benefit of new software.

Maintained an array of manufacturing equipment, with a focus on glass processing machinery.

BAIRD CORPORATION, Bedford, MA

Programmer/Analyst 1987- 1991

Tasked with the development and maintenance of programs to fulfill requirements of projects on behalf of government, purchasing, and manufacturing, including a MRP system.

Contributed additional service and expertise performing system maintenance functions that included tape backup and restore processes and system optimization.

Previous position as Programmer with Whistler/Controlonics Corporation (1983-1987)

Education

BS Degree, Computer Information Systems, Southern New Hampshire University, Manchester, NH

AS Degree, Data Processing Technology, Mount Wachusett Community College, Gardner, MA

Professional Development

John Mason Institute, Nashua, NH - CCNA, Server Administration, Network Infrastructure, Active Directories

Certified Production & Inventory Management, American Production and Inventory Control Society

Private Pilot, Wings Aviation, Manchester, NH

Open Water Scuba, Padi, SSI, Naui

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