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Customer Service Engineer

Location:
Newport, RI
Salary:
45,000
Posted:
August 04, 2017

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Resume:

Thomas H. Martin

401-***-**** **B Vernon Ave. ac1nvo@r.postjobfree.com

Newport, RI 02840

HIGHLIGHTS:

* Excellent customer service skills. * Sales, marketing and operations experience

* Retail and management experience. * Excellent ability to interact with and motivate others.

* Strong analytical, problem solving and research skills. * Excellent organizational skills.

* Teaching and personnel training experience. * Knowledge of Web-site design, maintenance and marketing.

* Knowledge of vehicle maintenance and Repair *Knowledge of gas and diesel engine maintenance.

* Knowledge of Boilers, HVAC, plumbing and electrical, General Construction methods, Import and Export Documentation and Procedures, Transportation Documentation and Licensing, USDOT Motor Carrier Safety Regulations, Marine Construction and systems, Fire Suppression Systems, OSHA Regulations and Compliance and Computer Networking & Information Systems.

EMPLOYMENT:

* The Grace Vanderbilt Hotel Maintenance Manager

41Mary Street, Newport, RI 02840 April 2017 – Present

The Viking Hotel Shift Engineer/Senior Engineer

1 Bellvue Ave., Newport, RI 02840 November 2016 – April 2017

* Implement any Preventative Maintenance of equipment, HVAC, Refrigeration, boilers, laundry equipment, kitchen equipment, pool equipment, life and safety equipment, landscaping, etc.

* Perform the more sensitive and technical repairs and maintenance. This has included rooftop HVAC, boiler installs, pump rebuild, plumbing, irrigation system, plumbing, electrical, laundry equipment and kitchen equipment.

* Maintain records for internal inspection and Federal and State agencies.

* Participate in fundraising for non–profit giving and community service activities.

* The Newport Harbor Hotel and Marina Chief Engineer

49 America’s Cup Ave., Newport, RI 02840 June 2014 – November 2016

* Recruit, Hire, Train and promote engineering staff, as fit, for the portfolio of Shaner properties.

* Administrate the various aspects of the Engineering Department including, but not limited to, budget, ordering, accounts payable, logistics, dispatching tasks to department members, implement and coordinate the Preventative Maintenance of equipment, HVAC, Refrigeration, boilers, laundry equipment, kitchen equipment, pool equipment, life and safety equipment, landscaping, etc.

* Perform the more sensitive and technical tasks while training staff to perform the same. This has included rooftop HVAC, boiler installs, pump rebuilds, plumbing, irrigation system, water lines to the Marina, electrical, laundry equipment and kitchen equipment.

* Renovate the outdoor restaurant, the sunset bar, the inside restaurant, the guest rooms and the public spaces.

* Administer the changeover to LED lighting throughout the property.

* Negotiate, sign and administer various vendor contracts and our own contractual obligations.

* Maintain a separate off property residence for employee housing.

* Represent the Hotel and Company at various functions. Participate in fundraising for non – profit giving.

* Maintain records for internal inspection and Federal and State agencies. Ensure compliance with same.

* Vanderbilt Grace Hotel Hotel Engineer / Facility Maintenance Engineer

41 Mary St., Newport, RI 02840 March 2013 – July 2014

* Spackle, skim – coating, painting, plumbing, electrical, pool repairs and maintenance, remodeling, carpentry, woodworking, window washing, flooring, tile work, lighting, refrigeration, HVAC and other/all aspects of facility maintenance and engineering. Left for the position above.

* Independent Contractor Contractor / Facility and Vehicle Maintenance

Maple Ave., Middletown, RI 02842 March 2005 – Present

* Painting, remodeling, additions, all aspects of carpentry, electrical, plumbing, window washing, flooring, tile work, all aspects of facility and vehicle repairs and maintenance, warehouse operations and logistics. My most recent customers have included an upscale hotel, a local motel, local contractors and a large, upscale, show horse stable. References can be provided upon request.

* Lack of Work

* Traver’s Plumbing and Heating Inc. Plumbing, Pipe-fitting & HVAC Mechanic

Portsmouth, RI 02871 Nov. 2006 – Oct. 2007

* Installation of potable water systems, drain lines, venting, gas lines, boilers, hot water systems, air handlers, AC, heating, water mains, water meters and vent lines in new constructions and renovations. These tasks have included black pipe, copper pipe, soft copper, Aquapex, Hepex and duct work.

* Performed service calls at customer’s homes and businesses for repairs, shut downs, start-ups, freeze-ups, flooded basements, low or no pressure.

* Replacement of plumbing fixtures, hot water heaters, sump pumps, well pumps or other plumbing repairs.

* Boys and Girls Club of Providence Facilities and Vehicle Maintenance

Providence, RI 02905 June 2003 - - March 2005

* All types of plumbing, electrical and mechanical repairs, maintenance and retrofitting

* Development and implementation of a preventative maintenance schedule to reduce costs

* The regular maintenance of the fleet of 15 passenger vans and two pick-up trucks that included complete front-end rebuilds, upper and lower ball joints, brakes, rotors, wheel bearings, tie rods, upper and lower control arms, shocks, vacuum boosters, master cylinders, tune-ups, interior repairs, electric motors, sensors, switches, lube, oil and filters .

* Voluntary separation due to imminent lay off.

* Independent Contractor Webmaster, IT, Operations and Research Consultant

Esmond, RI 02917 January 2002 – June 2003

* Developing new sources for volunteers, developing and conducting training sessions for volunteers, scheduling of volunteers.

* Extensive research, suggesting new ideas to better manage daily operations, assisting with financial planning and budgets.

* Ensure regulatory compliance

* Maintaining a web-site, introducing new software and the protocols for the use of that software, Webmaster, LAN.

* Production of education programs so that a historic ship museum could reach out to the local schools

* Development of education programs for compliance with the US Dept. of Education’s “New Standards”

* Lack of Work

* Minuteman Trucks Commercial Sales Specialist

Walpole, MA 02081 June 2000 - January 2002

* Sale of class 4 through class 8 trucks

* Marketing the product by way of telemarketing, outside sales calls and other cost-effective methods

* Networking, providing valid referrals, strong customer service skills and outstanding character

* Voluntary separation for better opportunities.

* Bush Leasing, Inc. Location Manager: Aug.1998-Feb.1999

Wilmington, OH 45177 District Manger: Feb.1999 - June2000

* Selling rental and lease vehicles as well as other transportation services.

* Transportation management, logistics management, documentation, fleet maintenance programs, state and federal compliance.

* Marketing the product by way of telemarketing, outside sales calls and other cost-effective methods.

* Preventative Maintenance compliance and Receivables management.

* Direct the operations and marketing programs of as many as 9 locations simultaneously.

* Company bankruptcy

OTHER POSITIONS

* Ski Instructor/Children’s Program at Ski Shawnee

* Logistics/Facilities/Custom’s Compliance Manager at Nucomm, Inc.

* Dispatcher at Crown Lift Trucks

* Dispatcher and Safety Manager at Snowbird Auto Transport

* Independent Contractor for the U.S. EPA regarding the monitoring of offshore dumping

* Adjunct Professor at S.U.N.Y. Maritime College

* Captain / Chief Mate at McAllister Bros. Tugs and Towing

* Senior Deck Training Officer Summer Sea Terms

* Third Mate at Moran Towing and Transportation

* Mate/Tankerman on tank barge for Cirillo Bros. on the Cibro Norfolk

EDUCATION

S.U.N.Y Maritime College B.S. Transportation Management

Fort Schuyler, Bronx, NY 10465 Partial M.S. Transportation



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