Customer Service Manager

STEPHANIE L. LOMBARDI

*** ***** ****, ***. ***

Piscataway, NJ 08854

(908) 531- 4030

ac1num@r.postjobfree.com

OBJECTIVE: Full-time employment in a position that utilizes my skillset while providing career growth.

EMPLOYMENT

Marlabs, Account Manager Professional Services & Solutions 05/17-Present

Hunt and obtain new clients in a variety of industries & verticals

Continue to farm existing accounts to make sure clients have the most up to date technology

Work with Solution Engineers to help customers solve pain points in managing their IT infrastructure

Assist with recruiting and placement for clients to deploy their IT solutions

Manage cloud services and cyber threat management for customers

Work alongside with decision makers and top level executives to make informed and beneficial decisions

Saw all projects through from start to finish regarding products, services, staffing, and solutions

SHI International Corp, Inside Account Manager 11/12-03/17

Established and maintained meaningful business relationships with existing healthcare and commercial customers through personalized, world class customer service

Consulted with clients on their technological needs to ensure they adopted the right solutions

Worked with account executives, clients, and management to develop account specific action plans, roadmaps, and develop new business opportunities

Prepared and presented sales proposals to decision makers and negotiated customer contracts

Delegated tasks amongst team members to ensure all requirements were met in a timely manner

Westfield Veterinary & Wellness Group, Customer Service Representative 09/12-12/12

Responsible for pharmacy, kennel, and all customer service related issues

Managed medical inventory, customer appointment scheduling, and staff work schedules

Interacted with client and patients, including administering medication

First Edition Farm, Assistant Barn Manager 01/12-07/12

Responsible for barn management and care of high-level competition horses

Managed veterinary and farrier appointments as well as preparations for equine competitions

Provided personalized individual service to each barn client

Watchung Stables, Seasonal Assistant 06/02-9/12

Instructed formal riding lessons for children and adults of all levels

Trained both instructors and barn staff to run formal lessons and events

Performed standard office duties such as managing mailing lists, organizing pamphlets, and scheduling appointments

QUALIFICATIONS

Daily use of Microsoft Office Suite, CRM, BI, Sharepoint, Dynamics AX, RainKing, and DiscoverOrg

Numerous recognition awards from clients and management for superior customer service

Familiar with various data center solutions and hardware product configurations

Experience negotiating pricing and contracts to respond to customer RFP and RFQs

Experience with recruiting and deploying appropriate IT staff to clients based on their various needs

Excellent organizational and interpersonal skills

Familiarity with reviewing and managing complex licensing agreements

EDUCATION

Centenary College, Hackettstown, NJ 09/06-12/09

Bachelor’s Degree in Communications, Print Journalism

3.89 GPA

Union County College, Cranford NJ 12/05-05/06

Associate’s Degree in Communications, Print Journalism

Governor Livingston High School, Berkely Heights NJ 09/00-06/04

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